PSC eNews Weekly
Friday, May 15, 2020

Know Before It’s Voiced: Use Cases for Real-Time Situational Awareness
May 20, 2020 | 1:00 – 2:00 p.m.
Free for members; $59 for non-members
Worth one CEU

For decades public safety professionals have relied on radio as the foundation of their communications with first responders. With advances in technology, a wealth of signals is now available that fuel real-time situational awareness that provides a level of context that simply wasn’t available before.

During this interactive webinar, we’ll walk you through common scenarios where this new shift in communications is happening and provide a live demonstration of the technology at work.


Sponsored by Axon


May 20 is the last day for you to vote for your favorite APCO 2020 T-shirt design. Vote now.

Comtech Safety & Security Technologies
Hexagon Safety & Infrastructure
PlanIt Schedule
Industry News
Public safety agencies use the APCO International Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). Initial and continuing training for public safety telecommunicators is important as they provide essential services to the public in an expanding and rapidly changing environment.

The Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) recently published the Top 10 Routinely Exploited Vulnerabilities Alert (Alert AA20-133A). This alert provides technical guidance to advise IT professionals on the most commonly known vulnerabilities that are exploited by cyber actors. It provides information about the top 10 most exploited vulnerabilities from 2016 – 2020, mitigation techniques on outlined vulnerabilities, CISA’s free cybersecurity services and CISA online resources.

Telecommunicator Monica McCullough received the 9-1-1 call from a woman alone on her way to the hospital. McCullough talked the mother through the birth as she dispatched EMS personnel to the scene.
A webinar next week titled “Combatting Cumulative Stress Among Caregivers: Learning the Art of Self-Care,” will discuss how EMS caregivers can recognize risk factors and protect colleagues, family and themselves during and after the pandemic.
Star Tribune
For 22 minutes, telecommunicator Marty O'Hehir of the Minnesota State Patrol talked with a man threatening suicide and driving 100 MPH on the interstate, while he shared the man's location with the State Patrol and devised a plan to stop the driver before tragedy struck. After the driver pulled over, O'Hehir said it was the most intense call of his career.
My Northwest
EMS calls have dropped 25%. Officials say people should not be hesitant to call 9-1-1 in emergency medical situations for fear of contracting the coronavirus or overwhelming the health care system.
Killeen Daily Herald
The purpose of the drive-through prayer events at the Bell County (Texas) Communications Center is to pay respect to the first responders throughout the county, including public safety telecommunicators who "have to do their job correctly each and every time."
A publisher recognized the Stratford Public Safety Communications Center’s work behind the scenes to ensure that the public receives the right response at the right time.
Watson Consoles
Erick Hines, the 13-year veteran with the city, had “direct impact on residents’ lives,” Washington, D.C.’s, deputy mayor said.
The Huron Hub
The Michigan Association of Ambulance Services warns the public that failing to call 9-1-1 in case of heart attacks, strokes and other medical emergencies can cause permanent medical disability or death.
For National Police Week, the Lyon County ECC created a wall graced by images of fallen police officers in place of its annual memorial event.
Lebanon Democrat
Wilson County, Tennessee, first responders are receiving names and addresses of patients from the state department of health.
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