PSC eNews Weekly
Friday, April 3, 2020

Yesterday, APCO hosted a webinar in which officials from the CDC and San Francisco’s 9-1-1 center discussed the ongoing COVID-19 crisis. The officials shared key information about this evolving situation and answered questions from the audience about how emergency communications centers can prevent the spread among their personnel and ensure continued operations during the crisis. A recording of the webinar can be found on APCO’s webpage Information on COVID-19 for Emergency Communications Centers

NOTE: This is the first of two free webinars APCO offered about COVID-19. The second, COVID-19 Q&A With 9-1-1 Center Leaders will be held Today, April 3, at 1:00 p.m. ET. A recording will be posted as well.


National Public Safety Telecommunicators week starts a week from Sunday (April 12). We realize that most emergency communications centers may not be able or even allowed to celebrate NPSTW in the normal fashion, although you deserve the support and recognition more than ever. Are you going to postpone the celebration or find new ways to honor public safety telecommunicators this year? Share your thoughts with other agencies on


Registration is open for APCO 2020, APCO's Annual Conference & Expo, taking place August 2-5 in Orlando, FL. Should we need to cancel the conference due to COVID-19, your attendee registration fees will be refunded in full.

Comtech Safety & Security Technologies
Zetron, Inc.
Industry News
Cherokee County E 9-1-1, GA, will be recognized during the Food for Thought Luncheon taking place as part of APCO’s 86th Annual Conference & Expo in Orlando, FL, August 2-5, 2020. 
ABC 11
Grayson Gusa, president of the North Carolina APCO chapter, noted that the state’s telecommunicators continue to come to work in crowded conditions serving the public despite danger to themselves and their families.
The NBC morning television show Today led off a compilation of photos featuring heroes of the coronavirus response with telecommunicators in Washington, D.C.
Efficient Gov
The work of public safety telecommunicators can numb people to its emotional content. Taking note of this phenomenon will help telecommunicators mitigate stress while boosting customer service and longevity.
The Blade
Lucas County Emergency Operations Center (Ohio) has asked the former journalist to convey clear, concise information about the pandemic to the media and the public.
PlanIt Schedule
The Warren Record
Telecommunicators are on the job, responding with speed and calmness to assist citizens when they need it most.
WFXL Fox 31
Battalion Chief Kenneth Turner of the Albany Fire Department (Ga.) said emergency callers were not being truthful about their COVID-19 symptoms, so firefighters are now taking precautions for all calls as if they are coronavirus related.
Daily News
Officials say 75 of the ambulances, which come staffed with EMTs and paramedics, will be used to respond to 9-1-1 calls as the rest are deployed for transport between medical sites.
Sanpete Messenger
G.J. Willden, medical director of the Sanpete County Ambulance Associations (Utah), said public safety telecommunicators would ask about COVID-19 symptoms and responders will wear protective medical gear. They may also take precautions by standing 6 feet from subjects on the scene.
Calls for car accidents, low blood sugar and injuries resulting from moving around in the community have all fallen as people stay at home in response to the virus.
Main Street News
Emergency responders asked for addresses of those who tested positive for the virus. Georgia public health officials rejected the request, saying it would cause a false sense of security because testing is limited.
Daily Bulldog
Franklin County Regional Communications Center (Maine) public safety telecommunicators wrote a continuity of operations plan in case sheltering in place became necessary. County officials unanimously approved the plan that would have teams of four dispatchers working in two week rotations.
Wicked Local
In the case of medical emergencies public safety telecommunicators will ask: “Have you had a fever, cough or shortness of breath?” and “Have you or anyone inside your home been sick?” They will also ask a person from inside the home to meet a first responder at the door.
Hexagon Corporate Marketing
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