PSC eNews Weekly
Friday, March 27, 2020

Thursday, April 2 | 1:00 p.m. ET
Emergency communications centers face unique challenges in dealing with the COVID-19 pandemic. Experts from the Centers for Disease Control and Prevention (CDC) will answer your questions and provide facts to help 9-1-1 centers reduce risk and maintain operations. Additionally, you will hear a 9-1-1 director’s perspective on the situation on the ground. This webinar is free for everyone. Register now


Next Wednesday, April 1 is Flash Day, the day that APCO members can save an additional $100 on their attendee full registration for APCO 2020. We encourage you to lock in your registration at this special rate if possible.

The Annual Conference & Expo will take place as planned, August 2-5, 2020. Should we need to cancel the conference due to COVID-19, your attendee registration fees will be refunded in full.

Non-members who become members of APCO before registering on Flash Day can save up to $300 on a full registration. Learn more.


In response to the COVID-19 virus and for the safety and welfare of everyone, APCO's Nexus event scheduled for May 21-22, 2020, in Washington, DC, has been rescheduled to May 18-19, 2021. The location will remain the same.

APCO's Public Safety Communications Leadership in Policy Awards Dinner has been rescheduled to May 18, 2021, in the same location.


In light of the COVID-19 virus situation and the additional work and stress that will fall on those in the public safety community, we are pausing our NPSTW contest. When we re-open it in the future, all stories already posted in the 2020 contest, as well as their “likes” will be maintained.

We also realize that most emergency communications centers may not be able or even allowed to celebrate in the normal fashion, although you deserve the support and recognition more than ever. So, amid shutdowns, social distancing and coronavirus concerns, how is your agency going to recognize public safety telecommunicators this year?  Share your new and/or different ideas for celebrating NPSTW in 2020

The APCO Young Professionals Taskforce is proud to recognize Whitney Wilson as this quarter’s young professional. Wilson is a Senior Communications Officer serving the Roswell Police Department in Georgia. In November, the twenty-six-year-old will mark her fourth year as a public safety telecommunicator. During that time, she has added to her repertoire training recruits, assisting her shift supervisor and working as part of the North Fulton SWAT Crisis Negotiations Team.
Comtech Safety & Security Technologies
Zetron, Inc.
Industry News
Blue Mountain Eagle
The Grant County (Oregon) Health Department plans to ask those who test positive for the new coronavirus to voluntarily share that information with the Emergency Operations Center and the local comm center so public safety telecommunicators can warn other first responders in case those residents seek emergency assistance.
Residents have donated food and medical supplies to help fellow residents and local government combat the effects of the pandemic. The city also asked residents to inform 9-1-1 if they or anyone they have been in contact with is experiencing signs and symptoms consistent with the COVID-19 virus. 
Terre Haute (Ind.) Fire Chief Jeff Fisher said fire trucks will only go on calls with ambulances in a “dire situation” and all offices and firehouses have been closed to the public.
Fox News
The 38-year-old man died Monday and doctors knew of no significant medical issues. After the coronavirus case was confirmed, telecommunicators moved to a backup communications center built in the event their central communications center was compromised.
PlanIt Schedule
930 WFMD
Working since December to prepare for the outbreak, emergency response agencies have ensured that:
- Ambulances have barriers blocking airflow between patients being transported and the driver
- Medics have additional personal protective equipment
- Public safety telecommunicators ask callers if anyone in the house has a cough or fever
Since the governor issued a stay-at-home order, emergency lines have been flooded with questions about the order. Telecommunicators stressed that 9-1-1 should only be used in the case of threats to life or property.
The Times
Beaver County (Penn.) Emergency Services Director Eric Brewer said non-emergency calls to 9-1-1 have fallen off after an initial surge in residents calling to report non-essential business that are open.
New protocols mean telecommmunicators will ask if callers or anyone involved in the incident is experiencing flu-like symptoms.
Hexagon Corporate Marketing
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