PSC eNews Weekly
Friday, March 20, 2020

The safety and wellbeing of APCO staff, members and customers is our top priority. APCO is proactively taking steps to help ensure the stability and continuity of our operations, while also implementing preventative measures to keep everyone as safe as possible during these challenging times. Please know we remain committed to you and to all the people you serve. Read more.


On March 27, the Communications Security, Reliability, and Interoperability Council VII adopted a report that describes the degree to which emergency communications centers are able to share 9-1-1 calls, location data, CAD data, and other types of data with other ECCs and (where appropriate) with emergency response providers. According to the report, while ECCs are generally able to transfer basic voice 9-1-1 calls to neighboring ECCs, interoperability challenges often prevent sharing of other types of communications and data important for emergency response, even in areas that are making progress deploying Next Generation 9-1-1 technologies. Read APCO’s press release on the report .


On Flash Day - April 1 - APCO members save $100 on their APCO 2020 attendee registrations and non-members can save up to $300 by becoming a member on or before April 1. Find out more. Registration rates have changed. More information.

Add a reminder to your calendar.


Are you planning to attend APCO 2020 and want to make the most of your training time?  Plan to come a few days early and register for one of two exceptional pre-conference courses now scheduled.

Communications Training Officer (5th Edition) will be held July 30 – August 1, 2020, and offers three days of comprehensive training for CTOs for agency one-on-one training programs.   

Comprehensive Quality for Public Safety Communications will be held July 31 – August 1, 2020, and provides two days of training, offering insight and methodologies to make a quality program part of your organization.

APCO members receive a discount of $20 off the already-reduced registration rates for either of these two courses.  For more information


Is Your Quality Assurance Making a Difference?
Thursday, March 26 | 11:00 a.m. ET

Like most 9-1-1 centers, your ECC has probably implemented a quality assurance/quality improvement (QA/QI) program. But is your QA/QI program as effective as it could be? And is it really making an impact on incident response? Join quality assurance experts as we share best practices to help you get the most from your QA/QI program. Register now

Sponsored by NICE Public Safety.


Member Chapter Services Committee (MCSC)
The Member Chapter Services Committee supports APCO members at the chapter level. The goal of the committee is to provide information and seek answers to questions for the chapter. The committee holds an hour-long monthly conference call with committee members where they share problems and work on updating manuals and membership guides. Members are assigned two or three chapters with whom to liaison. The MCSC also provides educational training to increase a chapter leader’s knowledge. Sign up now.

Young Professional Committee
The Young Professional Committee, which initially began as a task force, creates and implements programs to assist professional members 35 years of age or younger. They work to enhance opportunities for young professional participation by creating a platform to build relationships and to develop professional awareness. The committee also encourages young professionals to become active in their community and leaders in the public safety industry.

If you are a young professional, you are encouraged to join the committee, and if you are attending APCO 2020 in August, come network with fellow young professionals at the Young Professional Mixer.

Comtech Safety & Security Technologies
Zetron, Inc.
Industry News
News 8
A local restaurant brought food to the emergency communications center where only telecommunicators are allowed in or out.
Public safety telecommunicators will screen for symptoms of the virus so that, where appropriate, first responders to the scene can dawn protective gowns and masks.
Salisbury Post
Rowan County (N.C.) 911 Communications Center public safety telecommunicators will ask callers about interaction with coronoavirus hotspots and symptoms such as difficulty breathing, cough and runny nose.
PlanIt Schedule
The Mountaineer
A command base is up and running in Haywood County, North Carolina, ready to contain the spread of the virus should it appear in the area.
The county's public safety telecommunicators are following APCO protocol by asking additional questions if callers report flu-like symptoms.
Verint Systems
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