PSC eNews Weekly
Friday, March 6, 2020

As part of the effort to pass the 911 SAVES Act, a bill that would classify public safety telecommunicators as “Protective Service Occupations,” APCO has been focusing its advocacy on key officials such as Congressman Bobby Scott (VA-3). Earning Congressman Scott’s support is essential, as he serves as chair of the committee with jurisdiction over the bill.

Following collaboration between APCO and IAFF (International Association of Fire Fighters), on March 4, groups representing firefighters, paramedics, and public safety telecommunicators from the City of Newport News, City of Hampton, York County, City of Poquoson, City of Williamsburg, James City County, City of Suffolk, City of Virginia Beach, City of Portsmouth, and City of Norfolk sent a letter to Congressman Scott. The groups noted that “Public safety telecommunicators perform lifesaving work every day” and asked Congressman Scott to support the 911 SAVES Act. 

The keynote speakers and their topics will be: 
 Registration opens April 1.

APCO’s new Cybersecurity Fundamentals for the ECC course provides vital training of the critical pieces of cybersecurity information specific to those in the industry. Built on the experiences of public safety cybersecurity experts and ECC professionals, this course will provide foundational knowledge of cyberattacks, including the anatomy of a cyberattack, signs of an ongoing cyberattack and mitigation techniques. The first class is April 22 in Forsyth, GA. Classes are just $199 for APCO members and $239 for non-members. Space is limited. Register today.


Experience some of the most popular sessions from APCO 2019, APCO's Annual Conference & Expo. The recordings are worth one CEU and free to members.

Coaching and Mentoring for Comm Center Success: How You Say It Matters
Adam Timm

Leading for Influence: It Matters What You Choose Each Day
Dr. Kimberly Miller

Developing a Learning Culture Through Employee Accountability
Ryan DesJardins

How to Write Effective SOPs to Fit Your Agency's Needs
Danny Murray


Is Your Quality Assurance Making a Difference?
March 25, 2020 | 1:00 – 2:00 p.m.
Sponsored by NICE Public Safety

Cybersecurity: NG9-1-1 Best Practices & Case Studies
April 15, 2020 | 1:00 – 2:00 p.m.
Sponsored by Hamilton NG911


Bylaws Committee
The Bylaws Committee is continually reviewing governing documents of APCO International and is also available to review any chapter's governing documents. All chapters are encouraged to reach out to the Committee Chairs – Craig Scholl or Maureen Will – to request a document review. The Committee has recently completed reviewing the Policy Manual and is now in the process of reviewing the Bylaws document for grammatical and layout errors. Sign up for this committee if you want to be part of this valuable service to our members and association.

Comtech Safety & Security Technologies
Zetron, Inc.
Industry News
The Incident Handling Process standard identifies the steps and decision-making points that should be taken while processing public safety requests for service. This modified standard will also address call handling metrics based on empirical data to further refine and improve the overall process.
Fox 35
An Orange County, Florida, public safety telecommunicator instructed a man how to revive a woman who collapsed when her heart stopped. The American Heart Association is backing legislation to make CPR training mandatory for all the state’s telecommunicators.
A public safety telecommunicator directed a man to pull over to the side of the road and how to proceed when his wife delivered their baby on the way to the hospital.
PlanIt Schedule
The telecommunicators take advantage of visits from pups like Barny to take their minds off the difficult calls they field day after day.
News 10 WHEC
Rapid SOS allows Ontario County 9-1-1 to track callers’ positions in real time, helping county responders find scenes faster.
Big Country News
The boy received the Life Saving Award from the Columbia County Sheriff’s Office for calling for first responders when his mother suffered a medical emergency. Public safety telecommunicators Nylah Holt and Cindy House were also honored for fielding the call.
Verint Systems
When a woman called the non-emergency number asking for the power company, Warren County public safety telecommunicator Lydia Hayes noticed potential red flags in the caller's description of the situation. Firefighters she dispatched to the home found dangerously high levels of carbon monoxide.
Times Telegram
A state grant for a galvanized steel ice canopy will protect a 260-foot radio tower. The upgrade comes on top of a $678,591 interoperable communications grant accepted by the state in January. 
7 San Diego
Chula Vista police will be the first in the country to listen in on the calls that may give them added details to better react at the scene of the emergency.
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