PSC eNews Weekly
Friday, February 28, 2020

Endorsed by the Association of Public-Safety Communications Officials International

This statement describes the public health impact of out-of-hospital cardiac arrest, provides guidance and resources to construct and maintain a T-CPR program, outlines the minimal acceptable standards for timely and high-quality delivery of T-CPR instructions, and identifies strategies to overcome common implementation barriers to T-CPR.


How? Produce an original design that incorporates the host city Orlando, and the spirit of APCO International and emergency communications. Designs will be voted on and the winner’s artwork will be printed on the back of the next APCO conference shirt in Orlando. Read the contest rules and enter.

April 15, 2020 | 1:00 - 2:00 p.m.
Free for members
Understanding the threats and potential hazards targeting a PSAP network is only half the battle. Aligning the technology and infrastructure to support and secure call-handling and Next Generation operational initiatives needs to be considered. During this webinar, Rob Leonard, Information Security Manager for Hamilton NG911, will discuss ways to help the emergency service sector better secure their digital operations.  Sponsored by Hamilton NG911.
APCO's newest event, Nexus, will examine how public safety telecommunicators, law enforcement and fire/rescue will tap into a multimedia-capable, interoperable, feature-rich Next Generation 9-1-1 environment to transform emergency communications at all levels. Outside of the sessions, attendees will be able to visit the 360 Experience room where exhibitors will demonstrate how their technologies fit into these emergency response scenarios.

Like the lifetime achievement awards, APCO's Public Safety Communications Awards Program recognizes public safety communications personnel who have demonstrated the highest levels of personal and professional conduct and performance in the line of duty. There are categories for telecommunicators, directors, supervisors, trainers, radio and information technologists, and teams.

And don't forget about the Technology Leadership Awards designed to recognize centers for their use of technological advancements and the demonstrated benefit received to their employees and the citizens they serve. 


At a hearing on February 27, the U.S. House Energy and Commerce Committee, Subcommittee on Communications and Technology, entered a letter from Derek Poarch, APCO Executive Director and CEO, into the record of a hearing titled: Strengthening Communications Networks to Help Americans in Crisis. Mr. Poarch emphasized the need for ECCs to receive timely notifications of network outages including outside times of emergency, advocated to preserve the T-Band for public safety, and stressed the importance of ending diversion of fees intended for 9-1-1.


February 21, APCO filed comments with the Federal Communications Commission in response to the Further Notice of Proposed Rulemaking regarding wireless 9-1-1 location accuracy requirements.  APCO provided several suggestions to improve upon the location accuracy requirements while noting that how the FCC responds to several foundational issues raised in a recent APCO Petition for Clarification will impact how the rules should be revised.  APCO reiterated a clear preference for dispatchable location information and continued to press the FCC to ensure carriers have incentives to provide the most actionable location information possible. 


Cybersecurity Committee
Emergency Communications Centers (ECCs) use the internet for anything from checking email to allowing vendors to remotely update software or manage existing resources. As we move towards Next Generation 9-1-1, the ECC’s exposure from the internet will increase.

The APCO Cybersecurity committee aims to provide timely information to educate and inform professionals at every level of our industry to recognize, mitigate and respond to the cybersecurity threat. The committee also manages a list of high-level cybersecurity concerns that 9-1-1 managers/directors should consider when developing requests and evaluating technology platforms.

Network managers, technical experts and awareness program managers are encouraged to join us in this important work. 

Spectrum and Technology Committee
The Spectrum and Technology Committee will research and recommend positions and strategies concerning all aspects of spectrum and related technology available to public safety. This includes analysis of current and future trends and developments with respect to the use, coordination, interference management, interoperability, sharing, and operational considerations for land mobile radio, broadband and emerging spectrum resources as they apply specifically to public safety use. Work may also include research and recommendations into IP-based dispatch consoles, as well as other IP based technologies and services.

If this sounds interesting to you, sign up for the Spectrum and Technology Committee.

Comtech Safety & Security Technologies
Zetron, Inc.
Industry News
This Week
Telecommunicators are trained to quickly sort through the details of an emergency and dispatch the most effective response. They must be able to talk, type, anticipate the needs of their responders and keep a steady voice through it all.
Cheryl Wawrzaszek described three times she needed 9-1-1: When her son died; when her husband hit his head and was bleeding; and when her 2-year-old granddaughter lost consciousness.
Silent Key
While attending training at a nearby agency on Thursday, January 23, 2020, Davie County (North Carolina) Telecommunicator experienced a sudden cardiac arrest. After spending nearly a week in ICU, Bob passed away on the afternoon of Friday, January 31, 2020. Bob served as a public safety telecommunicator with Davie County 911 since 2016 and was an active member of North Carolina APCO.
From the Inside Pages
 It’s really hard to believe that it was just 51 years ago when the first 9-1-1 call was made in the United States in Haleyville, Alabama. At that time, this was innovation and just the beginning of emergency communications center (ECC) operations. Nobody conceived, beyond the world of Star Trek, how technology would play a pivotal role in our world. 
PlanIt Schedule
Verint Systems
The woman was trapped in an apartment by a man who refused to let her leave. She escaped to the bathroom and texted the address to public safety telecommunicators.
Herald-Mail Media
The county is preparing residents for next year's conversion to NG9-1-1, one feature of which includes elimination of duplicate street names that can slow emergency response.
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