PSC eNews Weekly
Friday, February 21, 2020

On February 14, the wireless industry notified the Federal Communications Commission (FCC) that it has abandoned the National Emergency Address Database (NEAD). The NEAD was established to help 9-1-1 professionals and other emergency responders locate wireless 9-1-1 callers indoors by supporting the delivery of dispatchable location information (meaning the street address plus apartment, office number or other information needed to find a caller). Given that the industry has not announced testing of other methods for delivering dispatchable locations for 9-1-1 calls, this announcement represents a setback for 9-1-1 location accuracy. Continue


There are only a few days left to apply to be a panelist for Nexus, an innovative new event coming May 21-22, 2020, to Washington, D.C. Please apply if you are:

  • A public safety professional with expertise or first-hand experience dealing with a major incident or other complex response for an emergency communications center, or
  • A technologist who can describe how NG9-1-1 and other innovations can improve emergency communications and response.

The deadline to submit your proposal is February 24.


February 27, 2020 | 1:00 – 2:00 p.m. ET
Free for members; $59 for non-members

During this webinar, you will learn about the AHA T-CPR recommendations and performance measures that will aid your efforts to establish and maintain a high-performing T-CPR program in your center, realizing your objective of improving cardiac arrest survival in your community.  Register now.

Sponsored by RQI, Resuscitation Quality Improvement

Comtech Safety & Security Technologies
Zetron, Inc.

This new course provides a basic overview of the critical information that all ECC employees should know – from surfing the internet to being aware of key indicators in email for possible phishing attempts. The course also provides several resources for creating an Incident Response Plan and what to do if your ECC experiences a cyberattack. More


APCO is seeking review and comments for the Minimum Training Standard for TTY/TDD Use in the Public Safety Communications Center. Deadline is March 16. Review & Comment


Committee signup is open from now until April 1. In this space each week, we will be spotlighting APCO committees that are seeking volunteers.

Agency Training Program Certification Committee
The APCO Agency Training Program Certification (ATPC) Committee is responsible for accepting, evaluating and certifying applications from emergency communications centers looking to certify their agency training programs in accordance with the established standards developed by APCO and the ATPC Committee.

Whether you are trying to determine whether your agency’s training program is comprehensive and meets established industry standards, or are building your agency’s first formal training program and looking for best practices, involvement in the ATPC Committee is a great first step. Sign up

Professional Communications Human Resources Committee (ProCHRT)
ProCHRT was established to gather information and develop reference materials helpful to our profession. Annual ProCHRT reports, which have underscored the challenges faced and detailed best practices, are published along with examples of policy and procedure covering a wide range of topics in the online ProCHRT Toolbox. 

If you’d like to help us monitor industry forums for trending topics to share, recognize industry professionals on social media and engage APCO leaders to develop local, regional and national resources, sign up for the ProCHRT committee.

Industry News
Public safety agencies use APCO's Agency Training Program Certification as a formal mechanism to ensure their training programs meet American National Standards. 
APCO International received final approval from the American National Standards Institute on January 30, 2020, for two American National Standards.
Culpeper County Public Safety Communications Center will be recognized during the Food for Thought Luncheon taking place as part of APCO’s 86th Annual Conference & Expo in Orlando, FL, August 2-5, 2020. 
City-County 9-1-1 Director Paul Nave said the aim is to trim 20 to 30 seconds from their current goal (without the CAD) of 80-seconds to dispatch responders for medical emergency calls.
The Union
The Nevada County (Calif.) Regional Dispatch Center will be recognized for their life-saving work by the Nevada County Law Enforcement and Fire Protection Council’s Bill & Susan Drown Public Safety Commitment Award. Dispatch Operations Manager Andrew Trygg said a common trait of dispatchers is their selfless commitment to put their community’s safety before their own.
PlanIt Schedule
Kare 11
When they receive emergency calls related to heart attack victims, public safety telecommunicators will be able to direct callers to the nearest AED.
Having a nurse on hand to get more information from callers with non-life-threatening conditions would help determine whether the caller could get some other type of medical treatment instead of being taken by ambulance to the emergency room.  
2 Works For You
The security company dispatcher in Wichita, Kansas, called the Tulsa Fire Department after a woman called ADT when she woke to find her home filled with smoke.
Verint Systems
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