PSC eNews Weekly
Friday, November 22, 2019

Today the Federal Communications Commission adopted rules that define the accuracy and format of location information wireless carriers must provide for 9-1-1 calls made from multi-story buildings. Unfortunately, the new rules ignore the advocacy of 9-1-1 experts and fail to ensure responders will be able to locate 9-1-1 callers indoors. Instead of identifying the caller’s floor level, carriers will only have to provide a raw altitude estimate. APCO and 9-1-1 directors from across the country stood alone in urging the Commission to require better location information for 9-1-1. For more information, read APCO’s press release and recent blog post.


APCO creates standards that are crafted by subject matter experts like you. APCO is seeking volunteers to participate in the development of the following standards: 

  • Core Competencies and Minimum Training Requirements for Public Safety Communications Technician **GIS Technicians Needed!!
  • Standard for Public Safety Telecommunicators When Responding to Calls of Missing, Abducted and Sexually Exploited Children
  • Managing Operational Overload in the Public Safety Communications Center

Learn more

First in the Series: Coaching and Mentoring for Comm Center Success: How You Say It Matters
Many who work in the comm center pride themselves on their direct approach to communication. “I don’t sugarcoat things, I just tell it like it is!” they proudly proclaim, not knowing that the success of their comm center may depend more on HOW they say it than WHAT is said. This session outlines the methods used by the best centers to plan for succession, foster inclusion and build a center culture that breeds success, every day. Access session
Look for more of the most popular sessions from APCO 2019 online each month. The recordings are worth one CEU and free to members.
Comtech Safety & Security Technologies
Hexagon Corporate Marketing
From the Inside Pages
Originally published in the November/December 2019 issue of PSC magazine.
By Kevin Schafer
Flexible and cost effective, these eyes in the sky are expanding the capabilities of emergency response. 
GetWireless, LLC
Industry News
Every February, the NG911 Institute, a non-profit educational resource to the Congressional NextGen 9-1-1 Caucus, hosts the Annual 911 Honor Awards Reception to recognize the heroes and leaders of the 9-1-1 community. Nominations will be accepted through December 13, 2019.
Over 33 years with the Richmond Department of Emergency Communications, Berg served in multiple roles, including communications officer supervisor, training specialist, program manager, operations manager and her final position as the accreditation and professional standards manager.                       
The World
Among the subjects covered by graduates of the three-week training class were emergency call handling, stress management, ethics and criminal law.
The software alerts first responders to the special needs of people on the autism spectrum. It allows parents to opt in by giving information about their child and the immediate surroundings of the home such as bodies of water.
The Star News
The emergency communications center has increased its consoles from 8 to 11 and installed a new phone system improving location capabilities for cell phones.
Mohave Valley Daily News
Veteran public safety telecommunicator Karen Clark was named police employee of the year for her professionalism and work ethic.
Urgent Communications
Developing a culture of security and storing data in the cloud can help emergency communications centers resist cyber threats.
Scott Haberkorn describes the joy and tragedy encountered daily by telecommunicators in Benton County, Oregon.
Today's more advanced technology only works if people actually contact 9-1-1 and provide public safety telecommunicators with the specific information they request.
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