PSC eNews Weekly
Friday, September 27, 2019
We're excited to announce that Nexus will be held May 21-22, 2020, at the Westin Washington, DC City Center.  
Nexus is a unique event that will present what the future of 9-1-1 really looks like – the big picture. Attendees will examine, discuss and experience diverse scenarios such as a multi-vehicle crash in an interactive end-to-end NG9-1-1 environment.
Learn more at or sign up to receive a notice when registration opens as well as a 20% discount.

A blog post published this week by APCO’s Government Relations Office describes “New Progress for Getting Wireless 9-1-1 Calls to the Right ECC.” Based on industry estimates of the number of misrouted 9-1-1 calls and recommendations for location-based routing, thousands of lives a year could be saved if devices, operating systems and wireless networks are upgraded. Read the post

Comtech Safety & Security Technologies
Hexagon Corporate Marketing
Industry News

This week, Apple announced significant enhancements for devices running iOS 13. For both of these advances, wireless carriers will need to update their networks to utilize the new features before ECCs begin seeing improvements. First, for text-to-911, historically only the location of the cell tower serving the user has been delivered to the emergency communications center. Now, device-based hybrid location information, which is much more accurate, will be available. This accuracy improvement for texts is comparable to the difference between Phase 1 and Phase 2 location information for voice calls to 9-1-1. 

Second, historically wireless calls to 9-1-1 have been routed to an ECC based on a predetermined relationship between the coverage area of a cellular tower sector and the ECC that has jurisdiction for that area. However, this practice can result in a call first being routed to an ECC that is not the center that serves the user’s location. Now, a quick location estimate will be available during 9-1-1 call setup. This will enable “location-based routing” which will make it more likely that the first ECC a wireless 9-1-1 call is delivered to is the appropriate ECC. 

U.S. Department of Homeland Security
The updated plan developed by the Cybersecurity and Infrastructure Security Agency (CISA) at DHS includes cybersecurity, interoperability and continuity.
Urgent Communications
Jeff Cohen, APCO’s chief counsel and director of government relations, stressed the need for RFPs to be based on objectives like interoperability over compliance with particular standards. "You should list standards in your RFPs, but make sure that you put in your objectives,” Cohen said.
New Hampshire Union Leader
In Gilford (New Hampshire) groups are offering physical, emotional and mental health support for first responders during retreats featuring workshops and challenging sporting activities.
Researchers are looking for the critical skills required in public safety leadership as well as what prevents success in leadership roles for public safety professionals.
State Tech
Agencies in a number of states are using tablets to avoid unnecessary ambulance transports, see telecommunicators’ notes in real time, chart patients’ conditions and even pilot drones.
News Center 1
In Rapid City (South Dakota) the first responders behind the telephones and radio at fire dispatch coordinate emergency fire, medical and police response.
Commercial Appeal                                                               
Improvements in Memphis (Tennessee) 9-1-1 call response pays off with a Class 1 Public Protection Classification.
KHOU 11                                                  
Tammy Parker, district chief for Montgomery County (Texas) Hospital District Dispatch Center, directed a woman to break out the back window of her van to save herself and baby from water flooding in.
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