In 2017, George Mason University’s Center for Social Science Research (CSSR) conducted a systematic study, commissioned by APCO International, based on surveys of emergency communications center (ECC) directors and employees throughout the United States. The project was focused on ECC operations, including employee retention and the effectiveness of an earlier effort (Project RETAINS) in order to address the chronic problems of understaffing and turnover that exist within this field. The 2018 report built on previous research on staffing and retention issues in ECCs and will be used to improve the existing RETAINS project.
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After celebrating the 100th graduate of APCO’s Certified Public-Safety Executive program at the annual conference, we've had a lot of inquiries about when the next round of applications will be accepted. The deadline to apply for the course beginning in January 2020 is October 18 so don’t wait! CPE graduates have called the program life-changing and many made major career and life changes after leaving the capstone course. Learn more or apply now.
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The News Courier
By this time next year, Alabama's 9-1-1 system won't rely solely on technology dating back to the 1960s, but rather wireless technology to help public safety telecommunicators more accurately pinpoint a caller's location.
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The Roanoker
Work on Roanoke's new $15.7 million emergency communications center is expected to be complete by the end of the year. Work has started on the joint facility that will house both the City of Roanoke E911 Center and Virginia811.
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Herald-Mail Media
Some Washington County (Maine) residents might have to change their addresses for the Next Generation 9-1-1 emergency phone service. The new 9-1-1 technology brings several features such as text, video and map capability that current systems lack, but it relies on having correct, consistent and upgraded addresses.
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Mission Critical Communications
During a regulatory update at APCO"s conference last week, Michael Wilhelm, chief of the FCC’s public safety licensing and policy division, said that FCC Chairman Ajit Pai wants the commission to move quickly on 6 GHz, but declined to provide a specific timeline.
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WFTS
A family in Tampa (Florida) is celebrating a new bundle of joy who made a surprise appearance and her 9-year-old brother who helped it happen. The boy called 9-1-1 and told public safety telecommunicators his mom was having a baby and then followed their instructions.
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The News & Advance
With a bevy of high-tech tools at their disposal, a team of public safety telecommunicators sat behind desks with several computer screens and waited for the phone to ring. It's the room where every 9-1-1 call is answered and where crucial information is relayed to first responders as they race to the scene of a deadly car crash or a violent altercation.
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Lexology
At its August Open Meeting the FCC adopted a Report and Order implementing portions of two recent statutes, Kari’s Law and the RAY BAUM’s Act, that address ensuring greater access to 9-1-1 and emergency services for members of the public.
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EfficientGov
At APCO 2019, public safety leaders praised their FirstNet transformations citing reliability, redundancy, cost savings and improved field operations.
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Daily Herald
Wheeling (Illinois) Police Department's 9-1-1 Center was recognized at the APCO International Conference for best practices by The National Center for Missing & Exploited Children for completing the Missing Kids Readiness Program.
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Augusta Free Press
You never know what the next call will bring when you’re helping save lives at the Harrisonburg-Rockingham (Virginia) Emergency Communications Center. For senior communicator Leslie Barb, the next call involved assisting a soon-to-be grandmother whose daughter was in labor.
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