PSC eNews Weekly
Friday, February 15, 2019

A bipartisan effort is underway in Congress to reclassify public safety telecommunicators (PSTs) as Protective Service Occupations. Currently, the federal Standard Occupational Classification (SOC) classifies PSTs as administrative/clerical in nature, something APCO has been fighting to correct.

This week, Congresswoman Norma Torres (D-CA) and Congressman Brian Fitzpatrick (R-PA) sent a letter to their colleagues in the House of Representatives seeking support for a draft bill that would fix the SOC by appropriately classifying PSTs with other "Protective" occupations. With their respective backgrounds as a 9-1-1 dispatcher and FBI agent, they understand the lifesaving nature of the work performed by PSTs.  

APCO has been working closely with Rep. Torres' office to craft a simple legislative solution. The bill is expected to be introduced later this month. In the meantime, Reps. Torres and Fitzpatrick are building a coalition of co-sponsors. APCO will continue to champion this effort as we have for the past number of years and will provide updates as they become available.  

For more information on the SOC and reclassification effort, visit


Lend your expertise to a variety of sessions on NG9-1-1. The deadline is tonight, February 15, so don't miss your chance.

Review the list of sessions to see where your (or others') knowledge and experience fits, then submit an application.


With only a few hours left until the deadline, now is the time to submit your application for a scholarship for APCO’s Certified Public-Safety Executive (CPE) Program. Whether you have not yet begun an application or have only partially completed one, you don’t have much time to click the “submit” button to be considered for a CPE scholarship. The deadline for submission is 11:59 p.m. ET tonight, February 15. Apply now

APCO is looking for volunteers to participate in working groups to contribute their operations, training or technical knowledge to the following standards development projects:
  • Core Competencies and Minimum Training Standards for Public Safety Communications Manager/Director (Revision)
  • Detecting Early Warning Symptoms of Stress in Public Safety Telecommunicators (New standard)

APCO is looking for volunteers to participate in working groups to contribute their knowledge of operations, training or technical aspects of the emergency communications center. For more information


Is your team inspirational?  Are they a lot of fun? Do they have your back? Tell us what makes your work team great and you could win a free lunch (up to $100). Visit to enter your team and to vote for your favorites.


A Standards Development Working Group is currently revising the standard for Common Incident Type Codes for Data Exchange. They need as many comm centers as possible to take a short survey so they can gather important data for the revision. Fill out the survey at
Learn more about the standard.

Naylor Association Solutions
Hexagon Corporate Marketing
Industry News
Colorado State Patrol, CO, has received the Agency Training Program Certification, a Project 33® Initiative, from APCO International.
The News Guard
Members of the Oregon TERT will travel quickly to local emergency communications centers that require assistance to continue working.
South Bend Tribune
A peer support team responds to fellow telecommunicators who need help dealing with the stress that accompanies their job.
The News Record
Changes at the University of Cincinnati will reduce the time between an incident and a mass notification.
The Daily Progress
The rhythms of Charlottesville(Va.) area’s Emergency Communications Center can shift dramatically and without warning.
The Winchester Star
The agency spent $70,000 to install the new system and comply with FCC rules. It will be available through AT&T, Sprint, Verizon and T-Mobile.
CPR directed by public safety telecommunicators before the arrival of EMS dramatically improves the chances of survival by heart attack victims.
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