PSC eNews Weekly
Friday, February 8, 2019

We are seeking thought leaders to lend their expertise to a variety of sessions designed to inform attendees on how to best achieve innovative, effective and efficient NG9-1-1 capabilities throughout the nation.

Instead of submitting full proposals for sessions, please review the list of sessions to see where your (or others') knowledge and experience fits, then submit an application.

Deadline is February 15.


Scholarship applications for APCO’s Certified Public-Safety Executive (CPE) Program are due Friday, February 15, by 11:59 p.m. ET. All other scholarship applications are due March 31. For more information


Emergency Communication Center Performance Metrics & Reporting Best Practices
March 28, 2019 | 1:00 - 2:00 p.m. ET

Today, emergency communication center (ECC) managers have to pull data from many different systems to compile metrics, and for all the manual effort, they often lack the timely and in-depth insight needed to make real operational improvements. How do you know your ECC is measuring and tracking the right metrics? And is there a better way to do it? In this session, attendees will learn best practices on the ‘what, why and how’ of creating and measuring ECC key performance indicators (KPIs) and hear results from a recent nationwide public safety performance metrics and reporting benchmarking survey. Read more.

Free for APCO members; $59 for non-members. Register now

Sponsored by


Have an awesome idea for a design? Show us how creative you are and submit an entry for the APCO 2019 conference T-shirt contest. We are looking for an original design that incorporates the essence of Baltimore, APCO International and emergency communications. Learn more

Designs must be submitted by April 25.

Naylor Association Solutions
Hexagon Corporate Marketing
Industry News
Calcasieu Parish Communications District E-911, LA, has received Agency Training Program Certification, a Project 33  Initiative, from APCO International. 
In Public Safety
Since Sept. 11, 2001, joint terrorism task forces (JTTF) have promoted communications across 104 cities and 500 local and state agencies. Cooperation among agencies has increased and it has become common for local police agencies to liaison out or loan their officers to participate in a JTTF. 
The sweeping legislation would shift the network from analog to internet protocol enabling users to send text, images and video. It also provides for emergency communications centers to consolidate while establishing a firm funding source for the system based on a uniform phone usage fee.
 Kenosha news
Officials say the addition of two towers will eliminate dead spots to meet federal rules that require communication in 95 percent of the county, 95 percent of the time.
Rhode Island’s Department of Public Safety recently announced the launch of a “text-to-911” service, that will expand access to emergency services, especially for those who are unable to make a call due to safety, physical limitations or hearing impairments.
The 11-year veteran of the sheriff’s department is the first person in Alachua County to win the award.
NBC News
Lafayette, Indiana, public safety telecommunicator Antonia Bundy helped a young boy with his math homework when he dialed 9-1-1 after having a “really bad day at school” and receiving “tons of homework.” The department was glad she could help the boy, but does not recommend calling 9-1-1 for homework help.
An emergency communications center in Johnson County, Indiana, is fostering a 6-year-old dog named Lincoln as part of an ongoing partnership with Johnson County Animal Shelter to help relieve the stress public safety telecommunicators experience each day.
The Detroit News
Across Michigan, emergency communications centers are employing RapidSOS, a new system to help more accurately pinpoint the location of wireless 9-1-1 callers within a 3-meter radius, while in motion and for up to 15 minutes after the caller disconnects.
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