PSC eNews Weekly
Friday, October 12, 2018
Today is your last chance to sign up for a recently created task force, the Emergency Communications Center Crisis (ECC) Response Task Force. Sign up now
Earn 12 CEUs when you attend APCO's Tech Forum taking place Oct. 31 – Nov. 1 in Pittsburgh, PA. The Forum is a two-day program focused on these topics:
  • Cybersecurity
  • NG9-1-1
  • 9-1-1 Location Accuracy
  • Emergency Alerts
  • Emerging Technologies
  • The Future of 9-1-1
View the program
APCO’s Professional Communications Human Resources Committee (ProCHRT) just released it’s 2018 report, which includes workgroup updates, Virginia APCO ProCHRT Committee progress, highlights from APCO’s Project 43 Report, the QA/QI and ProCHRT Committee survey results and a letter from the chair. View the report. Another resource mentioned in the report is ProCHRT’s Toolbox which can be found here.
Only a few days left to apply for APCO’s Certified Public-Safety Executive (CPE) Program, which begins in January. Applications must be received by Monday, October 15. For more information, contact CPE Program Coordinator Timothy Scanlon at (386) 944-2486.
We all know them – the backbiters, naysayers and game players. They’re the people that make your already difficult job even more challenging by behaving in ways that disrupt the workplace. And their actions create a hostile work environment that can be a legal liability for your agency.

Learn how to identify and address these behaviors and how to proactively enhance civility in the workplace during APCO’s Bullying and Negativity in the Communications Center course.

Available live or online, the class can help you create a bully-free workplace. For more information
EagleView Technologies
Hexagon Safety & Infrastructure
Industry News
Politico APCO is advocating that Congress agree to at least $10 billion paired with state matching funds for NG9-1-1. (scroll down Politico's page to view the story) The devices are creating headaches for public safety telecommunicators with mistaken 9-1-1 calls and hang-ups.
KTNV Officials say that high levels of stress promote high turnover, but there has been no impact on call response time.
Associated Press Visitors experience the intensity of a 9-1-1 call center, see how public safety telecommunicators do their jobs and learn how the system is integrated into law enforcement.
Urgent Communications The federal government estimates that updating PSAPs nationwide to NG9-1-1 will cost between $9.5 billion and $12.5 billion.
Government Technology Moving from a closed legacy communications system to an open internet-based protocol will require new measures to protect PSAP security.
Training Schedule Update
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