PSC eNews Weekly
Friday, May 25, 2018
Getting Text-to-911 Right: Implementation, Recording and Quality Assurance Best Practices
During this webinar, text-to-911 trailblazer and BVCOG 9-1-1 program manager Anita Pitt, and Patrick Botz, co-author of the book, The High Performing PSAP: Next Generation 9-1-1 and Quality Assurance Best Practices, will explain what you need to do to get ready for text-to-911. They’ll share:
  • Best practices for implementing text-to-911
  • Options for recording 9-1-1 texts, and why relying on basic text handling logs is not enough
  • How to avoid the pitfalls of short-term solutions by deploying a recording system that complies with the i3 standards
  • Tips for evaluating your telecommunicators’ handling of 9-1-1 text messages, and much more!

This webinar is worth one CDE. Free for members; $59 for non-members


Sponsored by
APCO has contracted with George Mason University (GMU) to conduct a survey to determine incident handling times. The following are the ways for PSAP Directors to gain access in the survey:

By Email - You may have already received an email regarding this survey, and you are welcome to still use the link that was emailed. If you are unable to use that link or if you would like to participate and have not received any email, you may send an email with your name, PSAP name and location to

By Mail - A paper version of the survey that included a self-addressed stamped envelope to return the survey was sent out to PSAPs. If you received a paper survey, please mail it back as soon as possible in order to meet our deadline.

By Phone - GMU will also be contacting PSAPs by phone to remind them to take the survey or participate in this survey over the phone. If you have not yet been contacted and would like to schedule an appointment to take the survey by phone, please send an email to with your name, PSAP name and location.

The deadline for PSAP directors or managers to participate in this survey is June 1.
The new European Union (EU) General Data Protection Regulation (GDPR) that is effective on May 25, 2018, is compelling organizations across the globe to modify their data processing requirements. APCO International is modifying our data processing requirements to comply with the GDPR. A key change is that individuals must provide consent to the collection of their personal information and they have expanded rights as individuals to control the use and storage of their personal data. For more information on APCO’s privacy, data retention, disclosure, security and cookies policies and how those policies could impact your APCO interactions.
Natalie Duran began her career with the Miami-Dade Fire Rescue Department as a Fire Rescue Dispatcher in 1973. Natalie quickly moved up in rank to Supervisor in 1980 and in 1986 she was promoted to Fire Communications Officer, managing the operations of the communications center. She retired in 2012, after 36 years of service.

Since 2012, she has been an adjunct instructor for the APCO Institute, training telecommunicators across the country and in Baja California.

As the FL-APCO TERT Coordinator, she worked with other agencies in Florida in the deployment of first responders during Hurricane Irma 2017.
EagleView Technologies
Hexagon Safety & Infrastructure
Silent Key
Sharon L. Lechowicz, Secretary/Treasurer for the Mid-Eastern Chapter of APCO, passed away at Johns Hopkins Hospital in Baltimore on May 16, 2018. Sharon spent a distinguished career in service to the state of Maryland, holding a number of positions within the Maryland Transportation Authority and retiring as Administrator of the Gov. William Preston Lane, Jr. Memorial Bridge. See her full obituary here, and the memorial page set up by Mid-Eastern APCO here.
Industry News
Mission Critical Communications Officers gained a tactical advantage when a public safety telecommunicator corresponded with a hostage unbeknownst to the hostage taker.
Circleville Herald Meeting the demands of a newly implemented Ohio law, Circleville dispatchers are now ready to provide pre-arrival medical advice to callers.
Click2Houston With 20 terrified parents and students on hold at a time, last week's Santa Fe school shooting was utter pandemonium for dispatchers.
RCR Wireless News Project 25 is the technology for two-way radio communications that's been around since 1989, but it has new and exciting upgrades in store.
Spectrum News 13 Though texting 9-1-1 is not as widely-used as calling, City of Orlando dispatch centers are now better equipped to handle stealth-required emergencies and better assist the hearing-impaired.
ABC News In just five minutes, an Ohio dispatcher saved a life.
SRQ Media A recipient of APCO's Technology Leadership: Small Agency Award, Manatee County's Emergency Communication Center is only the second agency in Florida to adopt Automated Secure Alarm Protocol (ASAP) technology, saving public safety telecommunicators invaluable time.
Holland LP
Training | Services | Technology | Advocacy | Community | Membership



We would appreciate your comments or suggestions.
Your email will be kept private and confidential.