PSC eNews Weekly
Friday, December 01, 2017
Gain first-hand knowledge on how to defend against and respond to a cyberattack. Learn what it takes to achieve fully-deployed NG9-1-1 capabilities and experience simulations, scenarios and exercises designed to translate learning topics into practice that you will take back to your agency. Earn up to 7 CEUs towards your professional development goals.

APCO Members SAVE money on registration. For a limited time, APCO full and associate members can register for less than $100.

Austin, Texas
January 16, 2018
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Nashville, Tennessee
February 15, 2018
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Beginning in January, the Institute will host bi-monthly webinars on topics that have been identified as being of particular interest to comm center supervisors. The webinars will focus on active listening skills, writing effective policy, career planning, mentoring in the comm center, setting goals and time management. They are free to APCO members and will be presented live and recorded so that individuals can view them anytime. Although the topics were selected with comm center supervisors in mind, the webinars are available to anyone. View the schedule and register.
Scores of public safety agencies across the country have been severely impacted by cyber threats and have quickly become part of an FBI-documented, multi-billion-dollar cost. Ransomware attacks have increased by 250% this year alone. As a preventative measure against these growing threats, the FBI recommends cyber awareness training for all employees.

Register now for APCO's upcoming Cybersecurity Hygiene Training course designed specifically for the emergency communications industry. The training will be held January 11 at APCO headquarters in Daytona Beach, FL. For more information
Submit a proposal to speak at the APCO Annual Conference & Expo taking place August 5-8 in Las Vegas. Deadline for submissions is December 18, 2017. For more information

Do you have questions about being a speaker? Check out our new FAQs page.
If you haven’t yet updated to Public Safety Telecommunicator, 7th Edition, time is running out to take advantage of one of APCO’s online update classes. Registration deadlines for remaining courses are fast approaching, so don’t wait to register. For more information
Beginning January 1, 2018, the recertification process for all APCO Institute courses must be completed online. As of that date, paper recertification forms will no longer be accepted. The Institute launched its online recertification process in late 2016 to enhance customer service and reduce turnaround times for becoming recertified. For more information
Marje Hudson, Customer Service Coordinator
Marje Hudson joined the APCO Institute staff in 2017 and works as a customer service coordinator. In this capacity, Marje coordinates and monitors recertifications, APCO agency instructor applications and upgrades in accordance with all the rules and guidelines set forth by APCO International.

Marje is pleased that she can contribute to APCO’s mission by bringing a positive manner to customer service. Marje Hudson holds a Bachelor of Arts in criminal justice with a minor in psychology from Johnson C. Smith University.
EagleView Technologies
Zetron, Inc.
Industry News
The Hamilton County, Tennessee, Emergency Communications District became the 30th agency in the United States and the first PSAP in Tennessee to implement the Automated Secure Alarm Protocol program on November 1. Tennessee became the 11th state plus the District of Columbia to open the state switch to PSAPs to take advantage of the ASAP program.
Forbes Cyber breaches are sure to continue in the new year as U.S. government and critical infrastructure are vulnerable to attacks.
The Richmond Observer North Carolina emergency services workers won awards for their efforts during the fatal bus accident in Richmond County on September 17, 2016.
The Tribune-Democrat A family was injured and disoriented, and their cell phone was inactive.
10News Fire burned throughout Sevier County, Tenn., while the dispatcher stayed on the phone for hours with a couple trapped in an elevator as he directed fire personnel to the resort.
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