NICE
PSC eNews Weekly
Friday, May 19, 2017
APCO's 7th Annual Broadband Summit began with a welcome address from APCO President Cheryl J. Greathouse, greeting a packed room with over 200 attendees representing 31 states and the District of Columbia at the Renaissance Hotel in Washington, DC.
 
With FirstNet's historic announcement of its selection of AT&T as its partner, we are about to achieve the promise of a state-of-the-art, nationwide, interoperable public safety broadband network. Each state will soon be presented with the opportunity of FirstNet's proposed network build – one that will forever transform and improve emergency response. States would receive this at no cost and with no need to assume financial, technical, cybersecurity, public safety or operational risks. Unless governors want those costs and risks.
 
Only a few hours remain for you to vote for your favorite design submitted to our APCO 2017 T-shirt contest. Vote now.

 
Measuring the PSAP Performance Metrics That Matter
Wednesday, June 21, 2017 | 1:00 - 2:00 p.m. ET

We've all heard the saying "You can't manage what you don't measure." Nowhere is this truer than in the public safety answering point (PSAP) where call handling, response times and quality of service can literally mean the difference between life and death. All emergency communication centers have performance targets they strive to meet – but are they the right measurements and goals? How effectively and efficiently are you able to track performance against them? Do you spend hours upon hours compiling statistics and sorting through data? How accurate and timely are the results? And once you have the data, how can you use it to make smarter decisions to optimize your PSAP's performance?

During this webinar, we'll review the current standards that define how most PSAPs measure performance today, the challenges involved and show you a better way. Register now.
Sponsored by
 
Doreen Geary, Chief Financial Officer and Controller
Doreen Geary is a New York State CPA and she received her license in 1992.She joined APCO in 2009, in the position of Assistant Director of Accounting and Controller. In 2012, she was promoted to the position of Chief Financial Officer and Controller. Over the past eight years, her responsibilities have included preparing monthly financial statements with variance analysis, preparing annual budgets, managing the accounting department staff and supporting the annual conference registration process. In her free time she enjoys spending time with her family and friends.
 
Hexagon Safety & Infrastructure
Tait Communications
Industry News
Urgent Communications Across the state of Idaho, hiring and training standards for 9-1-1 telecommunicators (call takers and dispatchers) always have been both voluntary and inconsistent. But the situation changed dramatically in March, when a new law was enacted that calls for training to be standardized statewide.
 
FierceWireless The FCC said AT&T itself was to blame for an outage of its VoLTE 911 network in March. But the agency said the problems that caused the outage have been addressed.
 
UPI A boy in Maine wrote an apology letter to police after "testing" the 9-1-1 emergency line after school one day. South Portland (Maine) Police Department shared a photo of the note written on a yellow piece of paper addressed to "The Cops," offering an apology for the misuse of the emergency service.
 
CALEA
GCN "FirstNet is in the process of putting together its own ecosystem," FirstNet board member Teri Takai said at a May 17 event in Washington, D.C. "There will be a developer platform, there'll be testing and certification, there'll be an app store for distribution of those applications.... That infrastructure is going to be important. "
 
Tait Communications
 
Holland LP
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