PSC eNews Weekly
Friday, April 21, 2017
35,810 Signatures in 15 Days, 16 Days Left to Get 64,190 - ACT NOW!
9-1-1 professionals should be recognized for protecting and saving lives.

Sign the petition and get 10 family and friends to sign. If everyone does this, we can reach 100,000 signatures by May 7. All it takes is your first name, last name and email.

Sign the Petition

Send to colleagues, family and friends using this link:

Deadline to get to 100,000 signatures is May 7.
If you plan to apply for an upcoming session of APCO’s Certified Public-Safety Executive (CPE) Program, time is running out. Applications must be received by May 1. The next sessions are scheduled for: July 5, 2017 to January 26, 2018, and January 3 to July 19, 2018. The CPE program is open to anyone who is an APCO Registered Public-Safety Leader (RPL); possesses an associate’s degree or above; or has a high school diploma and at least 10 years’ experience in public safety communications at the supervisor, manager or director level. Apply now.
During the NPSTW 2017 call for stories, APCO received more than 40 new submissions in the categories of "That Call", "What it Means", "The Communications Family" and "Celebrating NPSTW". We appreciate all of your thoughtful contributions and comments.

The following five entrants were randomly selected to receive Visa gift cards:
  • Zach Girad, Iowa State University Police
  • Stacie Huibregtse, Washington State Patrol – Bremerton
  • Chaunci Hutchison, Colorado State Patrol
  • Neries Sullivan, Dare County Communication
  • Carl Simpson, El Paso Teller County (CO) 9-1-1 Authority
Read all of 2016 and 2017 stories on
Liz Hess, Accounting Specialist
Liz Hess has worked at APCO for 26 years and holds an A.S. degree in accounting. Her education has been enhanced with her extensive on-the-job training throughout the years. Her responsibilities lie primarily in the AFC department which includes invoicing, payment processing and account analysis for all of AFC revenues. She also supports overall department functions on an as needed basis.

When not at APCO, Liz enjoys the natural beauty of Florida by going to state parks, exploring old sugar mill ruins, and just walking through the woods with her grandsons and explaining all the wonders to them.


Hexagon Safety & Infrastructure
Harris Corporation
From the Frontline
"NPSTW 2017 for the Suffield, CT, Police Department stands as a daily tribute to the professionalism and commitment of Suffield’s Public Safety Dispatchers as well as an example of the grim reality of what every telecommunicator might face on any given day."

Read From Streamers to Stress.
Industry News
Emergency Management Last week, dispatchers' contributions to law enforcement were recognized across the nation during National Public Safety Telecommunicators Week. Here, several of them share their stories.
GCN Mark Reddish, APCO International's senior counsel and manager of government relations, advocated for the federal government to provide a "big, one-time forklift to help transition to Next Generation 9-1-1." "Very seldom do we get to see the good outcome in anything," said Bay County, Florida, dispatcher Brittany Anderson. However, a trip to Target last week and a chance encounter at the mini food court area would change that.
The Republic Twenty-two years as a Vigo County, Indiana, emergency dispatcher helped prepare Vickie Oster for the threats of violence against Terre Haute North Vigo High School that shook the area for hours on April 7.
NICE NICE recently hosted an APCO webinar, "Public Safety Quality Assurance (QA) Best Practices, Tips and Tools." There were nearly 500 public safety professionals live on the webinar, many of whom asked fantastic questions about quality assurance processes, standards, adoption practices, staffing and the NICE Inform Evaluator QA software. The 1-hour time allotted for the live event only allowed for responses to some of these questions, so we are providing all answers in writing here.
Zetron, Inc.
Holland LP
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