PSC eNews Weekly
Friday, March 24, 2017
Are you ready to turn your management experience into leadership abilities? If so, APCO’s Certified Public-Safety Executive (CPE) Program is right for you. During the six-month program, you’ll delve deeply into the theories, models and styles of leadership. Through intensive study and self-exploration, you’ll discover your own leadership style and how to initiate and manage the change that’s occurring in public safety communications today.

The CPE Program enables you to connect with like-minded peers throughout the country, draw on resources from distinguished academic sources and learn from master’s and doctoral level professionals in the field of organizational development.

At the end of the program, after you’ve earned your CPE designation, we believe that you – like other graduates of the program – will think of the experience as "life changing." So, if you’re ready to discover the leader in you, apply now for APCO’s CPE Program. The application deadline is April 15. Program scholarships are available, and must be applied for by March 31.
Join us for APCO's Public Safety Broadband Summit being held May 16-17 in Washington, DC. This year's program includes a host of presentations on timely issues affecting the deployment of the FirstNet nationwide public safety broadband network. View the program.
AFC will be exhibiting at the IWCE Conference from March 29 to March 30 in Las Vegas. Stop by Booth #1247 and talk to experts about licensing services, license management, engineering and frequency coordination.

AFC will conduct a training session at the IWCE 2017 College of Technology taking place March 27-30 at the Las Vegas Convention Center. The session, "Spectrum, Licensing, and Frequency Coordination," will be held in room S227 on Tuesday, March 28, from 2:30 to 5:30 p.m. View a brief description.
Active Shooter Webinar Series - Part 2:
Pulse Nightclub Shooting: The View From the PSAP

April 27, 2017 | 2:00-3:30 p.m.

On June 12, 2016, the Pulse Nightclub in Orlando, Florida became the scene of the worst mass shooting in our country’s history. Through extensive media coverage, we all witnessed the horror of that night and the aftermath of the tragedy. But what happened behind the scenes at the City of Orlando 911 and Orange County Sheriff’s Office Communications Centers during the incident?

Join us for this 90-minute webinar to learn how staff at the Orlando Police Department, Orlando Fire Department and Orange County Sheriff’s Office communications center responded during and after the tragedy. Register now.
9-1-1 comm centers will soon receive in the mail a postcard about a survey that will play an instrumental part in updating research associated with current staffing solution recommendations for public safety communications. Your participation will be crucial in the future release of an updated Effective Practice Guide and RETAINS (Responsive Effort To Address Integral Needs in Staffing) Toolkit. These powerful tools can be used to estimate appropriate staffing levels for the work in your center, calculate your center's retention rate and conduct an employee satisfaction survey. Thank you in advance for your participation. For more information about RETAINS.
Karen Rittenour, Processor
Karen Rittenour is a Florida native who grew up in the Miami area, graduating from Hialeah-Miami Lakes High School.  She re-located to Daytona Beach in the '70s and currently lives in Ormond Beach. Karen has one son who served eight years in the Air Force and is now working in law enforcement. She started at APCO in March of 2003 working in AFC as a Processor.
James Westover serves as the state frequency coordinator and LMR system manager for the statewide P25 trunked radio system for the state of Wisconsin at the Department of Transportation, Division of State Patrol. Additionally, he sits on the State Interoperability Council's LMR Subcommittee and is active in the state's COMU program. James has been a licensed amateur radio operator and active in the LMR industry for over 20 years in a variety of capacities and has also been an APCO local advisor for about a year. Previously, he was the statewide interoperability coordinator (SWIC) and a public safety dispatcher.
Zetron, Inc.
Harris Corporation
Silent Key
Thomas Wahl passed away on March 20, 2017. He had been a member of APCO since 1998, as well as a training coordinator for Liberty County Public Safety Communication in Ludowici, Georgia, and a member of the Awards Committee for several years.
From the Frontline
"Another call ... was from a suicidal caller. I talked with him while another dispatcher had law enforcement en route. He didn’t want to listen to anything I said so I worked very hard to let him know it was safe to talk to me and to keep him talking, the whole time praying that the gun I heard him cock next to the phone would not go off. He explained he had been arrested the day before and his wife left him because of it and he didn’t want to go back to jail. I was able to keep him talking and almost had him calmed down and believing there is a day after tomorrow and things get better, when our officer got to the scene and everything started going downhill from there, because the officer that arrived on scene was the same officer that had him arrested him the day before. [The caller] went into a rage then and swore he was going to kill my officer then himself."

Read "That’s What We Do" from Heard County 911, and share your own story at
Industry News
The Communications and Technology Subcommittee, chaired by Rep. Marsha Blackburn (R-TN), announced a hearing for Wednesday, March 29, 2017, at 10:00 a.m. in room 2123 of the Rayburn House Office Building. The hearing is entitled, "Realizing Nationwide Next-Generation 911." According to the press release, "the voice, text, video and data capabilities of today’s smartphones have redefined the way we communicate and live our lives. Our nation’s first responders will soon have the robust broadband communications capabilities of FirstNet. But the nation’s 911 network – which ties the public to our first responders – may not be keeping pace with these technologies."
The P25 Compliance Assessment Program (CAP) Advisory Panel (AP) will be meeting during IWCE 2017 on Wednesday, March 29, in Room S202 in the South Hall of the Las Vegas Convention Center from 1:00- 5:00 p.m. Q&A will be during the second half of the meeting.

For those who would like to participate remotely, there will be a conference bridge available. Please call (866) 951-1151; conference ID 7492054. For more information about P25 CAP.
U.S. News An investigation by the U.S. federal telecom regulator says about 12,600 callers couldn't reach 9-1-1 directly from their cellphones during a five-hour AT&T outage on March 8.
Cyberscoop Faced with national 9-1-1 systems deemed increasingly vulnerable to cyberattack, Sens. Bill Nelson, D-Fla., and Amy Klobuchar, D-Minn., will introduce a bill within the next few weeks to federally fund and hasten the national transition to Next Generation 9-1-1 (NG911) systems.
PoliceOne The ability to rapidly gather otherwise inaccessible, yet vital, information during tactical operations is exponentially increased and can, thus, assist deputies to better determine the safest, most prudent and humane approaches to uncertain, isolated or hostile situations.
Tait Communications
Training | Services | Technology | Advocacy | Community | Membership



We would appreciate your comments or suggestions.
Your email will be kept private and confidential.