PSC eNews Weekly
Friday, March 17, 2017
Beginning March 31, 2017, this newsletter will be sent from a new domain. To ensure email delivery to your inbox, please add the domain to your address book and your safe list. If you find that you’re not receiving your newsletters after this date, please check your spam folder. Feel free to contact with any questions.
Successful leaders know that luck is really about hard work and knowing your own strengths. Build your success on that definition and apply for APCO’s Certified Public-Safety Executive (CPE) Program, which prepares you to tackle the ongoing challenges that face your agency and our industry. During the program, you’ll establish a network of peers from around the country who share your passion for moving the industry forward. Don’t leave your leadership development to chance. Apply now. Scholarships are available and must be applied for before March 31.
Public Safety Quality Assurance Best Practices, Tips and Tools
March 23 | 2:00 - 3:00 p.m. ET

Two years ago, APCO and NENA introduced the standard for Quality Assurance and Improvement (QA/QI) for public safety answering points (PSAPs). The objective was to "establish a long overdue quality assurance and improvement process for all PSAPs and their telecommunicators to ensure call taking and radio dispatch actions are delivered at the highest possible standard." In this webinar, you will learn why ‘QA Everyday’ is essential and what you can do to improve your 9-1-1/9-9-9/1-1-2 quality assurance program. Cost: Free for APCO members; $25 for non-members
Sponsored by NICE.
Katherine Reynolds, Licensing Specialist
Katherine Reynolds has been a licensing and interference specialist at APCO International for nearly three years. She has extensive training in FCC radio station licensing, Part 90 FCC rules and interference resolution procedures. She graduated with honors from Liberty University and earned a Master’s degree in business management. She is a member of the Sigma Beta Delta Honor Society for Business, Management and Administration.

Prior to working for APCO, Katherine was a customer service representative at a U.S. military bank in England where she assisted military members with managing their finances overseas. She often dealt with multiple currencies and helping customers adhere to international regulations.

Katherine currently manages APCO-AFC’s licensing department and is responsible for handling public safety interference complaints as well as every aspect of FCC radio licensing. Her knowledge in FCC rules and regulations, interference resolution procedures, and Universal Licensing System features allow her to provide professional guidance to public safety agencies.
Anthony Melia has been APCO's local advisor in the state of New Jersey for nearly 17 years. He has over 26 years of extensive communications and emergency management experience and has been consistently recognized for outstanding accomplishments. Throughout his career, Anthony has obtained substantial training in numerous technological areas such as radio communications infrastructure, on scene coordination, and planning and training.
Zetron, Inc.
Harris Corporation
From the Inside Pages
(From the March/April 2017 issue of APCO's PSC magazine)
CPE Program participants come from different backgrounds and professional experience, but they have in common a strong desire to learn how to become effective leaders at their agencies and within the public safety communications industry. Ask any of the recent graduates what they thought of the program and you’re likely to hear one phrase over and over again: "It's life changing."
(From the March/April 2017 issue of APCO's PSC magazine)
Having finished my APCO International Certified Public-Safety Executive (CPE) Program, I'd like to share a few thoughts about it. First, don't let being a frontline employee hold you back from taking Registered Public Safety Leader (RPL) or CPE. We all have the ability to be leaders. Being a leader comes from within. You do not have to hold a title or have people that report to you. You just need people who look up to you and follow you. Being a leader is leading by example, giving praise when things go right and taking the hit when they don't.
From the Frontline
"I chose this story to hopefully help other dispatchers too. You see there will be that one call that 'gets to you,' the call that 'haunts' you, the call you can’t seem to forget. Because we are human we have to realize when this happens it may not be something that we can get past on our own. Speak to your manager, your supervisor, your fellow co-workers and if necessary seek out help from a crisis intervention team and talk about the call. Learn and grow from that difficult call so the next time you pick up that 9-1-1 line you are at your best and can be a true guardian to your community."

Read "Guardian of the County" from Wise County Sheriff’s Office, and share your own story at
Industry News
Do you know a fire chief or safety officer that sets the example? A person or an entire organization that is focused on personal safety and improving the overall health of our profession? Now's your chance to promote their efforts.
Seculore Solutions will be hosting a webinar on Wednesday, March 22, for public safety officials to learn about "cyber hygiene."
The National Association of State 9-1-1 Administrators (NASNA) expresses its support of the FCC's investigation into AT&T's nationwide 9-1-1 outage that occurred on March 8.
PoliceOne With burnout a constant, emergency communications centers are struggling with shortages of dispatchers so routine that agencies are virtually never fully staffed.
Chicago Tribune For a dispatcher, sometimes it is difficult to hear the distress the callers are experiencing and keep your head in the game. "You just have to shut it off," dispatcher Amanda Johnson said. "The priority is the person on the phone, not the way you are feeling about it."
FCW The First Responder Network Authority expects a decision within days from a federal court on the fate of its multi-billion-dollar contract for a nationwide public safety broadband network.
Tait Communications
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