NICE Systems
PSC eNews Weekly
Friday, January 13, 2017
APCO’s Certified Public-Safety Executive (CPE) Program includes educational content from distinguished sources, delivered by experts in the field who bring a wealth of academic and practical experience. Whatever your level of leadership, this program will elevate your career.

APCO is now accepting applications for sessions beginning July 5, 2017, and January 3, 2018. The application deadline for both sessions is April 15, 2017. Scholarships are available and must be applied for before March 31, 2017.
Attend APCO's Emerging Technology Forum next month and get caught up on the very latest developments impacting public safety communications professionals while visiting the beautiful and vibrant city of Raleigh. View the program.
In partnership with APCO International, the Commission on Accreditation of Law Enforcement Agencies (CALEA) will soon offer all of its accreditation manager training courses online. Previously, the only online course was for public safety communications. But, beginning February 8, CALEA’s law enforcement, training academy and campus security accreditation manager courses will be available online. Registration and more information.
Jessica Yelvington, CMP, Events Manager
Jessica graduated from Florida Southern College with a Bachelor of Science degree in Business Administration/Event Management. She joined the APCO family three years ago and brings 10 years of event planning experience to the Events Department. Jessica has been married for 10 years and has a beautiful 5-year-old daughter. In her spare time, she enjoys traveling, doing community service and spending time with her family. Jessica also has a passion for working out and has completed numerous competitive athletic events. In the past, Jessica has been a board member of her local Young Professional Group as well as Junior League. Her proudest professional moment was raising over $110,000 in one night for the local animal shelter where she previously worked.
Buddy Jordan is an Air Force veteran and has been a communications consultant with the State of South Carolina since 1986 and an APCO advisor since 1993. When not doing frequency advisory work he maintains a cache of portable and mobile communications equipment for use during disasters and special events.
Harris Corporation
Zetron, Inc.
Industry News
The NG9-1-1 Institute is seeking nominations for the 14th Annual 9-1-1 Honor Awards. Email your completed nomination form to The deadline is Monday, January 16, 2017. All nominations (including self-nominations) are welcome. You do not need to be an NG9-1-1 Institute member to nominate or receive an award. APCO is a permanent board member of the NG9-1-1 Institute, which serves as an educational resource to Members of Congress.
Seculore Solutions will be hosting a free webinar with public safety cybersecurity experts to help you respond effectively to ransomware and other serious threats to our public safety infrastructure.
Urgent Communications FirstNet officials say they are ready to proceed, but states and first-responder agencies are awaiting the outcome of a legal proceeding to get a better understanding of the timing issues they may need to address related to the much-anticipated nationwide public safety broadband network.
AT&T Developer Program Winner of the AT&T Entertainment Project, "Dispatch" is a thriller/docu-drama that focuses on a rookie 9-1-1 dispatcher who receives a bizarre phone call, plunging him into a horrific waiting game. The short film by Caleb Hermann is based on a true story. Learn more in this interview with Hermann about making the film, working with his crew and his thoughts on the video technologies that will shape the future.
CNN Layla Wray is used to dealing with distressed callers all day long. She's a 9-1-1 dispatcher in rural Madisonville, Texas. So maybe that's why she stayed so calm late last weekend when she took a call — from her teen-age daughter — and found out her very own house was burning down.
WSBT 22 When you call 9-1-1, you expect someone to come help you, but usually the dispatchers don't expect anyone to come see them. One man did visit a 9-1-1 dispatcher in St. Joseph County, Indiana, though. Keith Yoder wanted to personally thank Breanna Giles for saving his life, partly because he thinks people are too hard on people like Giles. "They did their job. We got good people here in this county, 9-1-1 people, firemen, policemen, good people," he said. "Be careful what you say. Someday you might need that help yourself."
NICE announced that it has opened nominations for the 2017 PSAP's Finest Awards, an annual global recognition program for emergency communications professionals now in its 12th year. Awards are presented annually to individuals chosen as the Director, Line Supervisor, Technician and Telecommunicator of the Year and to the PSAP of the Year.
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