PSC eNews Weekly
Friday, September 25, 2015
FirstNet has been charged by Congress to build, operate, and maintain the first high-speed, nationwide wireless broadband network dedicated to public safety. Knowing those we serve at FirstNet is all too important.
 
APCO Institute courses are coming soon to Massachusetts. Can’t attend a class in person? No problem. We have upcoming online versions of the courses as well. Our in-person and online classes are a great opportunity for you to earn CDEs.
 
Need to file a modification to your FCC license? APCO-AFC now offers a user-friendly licensing service online worksheet.
 
Silent Key
Kevin H. Tuno, 56, of Burlington City, New Jersey, died Tuesday, Sept. 15, 2015, at his residence in Burlington City surrounded by his loving family. He was the Burlington County Emergency Management Coordinator for the past 17 years, culminating a career with Burlington County that began as an emergency services dispatcher in 1982.
 
Industry News
WTOP Fairfax County joins Frederick County, Maryland, in offering text-to-9-1-1 service for anyone within the county including the City of Fairfax and the towns of Herndon, Vienna, and Clifton. Verizon, Sprint, AT&T and T-Mobile customers can text their exact location and nature of their emergency to 9-1-1 and an operator will respond.
 
Springfield News-Leader It’s 11:30 on a recent Thursday night, and the Springfield-Greene County 9-1-1 Emergency Dispatch Center has been relatively uneventful. Dispatcher Andrew Crocker said there’s an ebb and flow to the night shift sometimes. "It goes along alright until something happens."
 
We're all hardwired for ego-based thinking...yet in the 21st century success depends on how well we can listen, learn and collaborate with others. Professor Edward D. Hess explains why humility is the new key to success and why you need to start taming your ego right now.
 
What are the characteristics of a company with an excellent service mentality? Here are the seven traits that were among the highest in a recent survey and why they are important to your organization.
 
 
Naylor Association Solutions
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