The Wellness & Workforce Summit, taking place February 18-19 in Phoenix, is quickly approaching! Connect with forward-thinking leaders and colleagues, including:
- Adam Timm: President/Founder at The Healthy Dispatcher
- Veronica Dickerson: Dispatcher II, Kent County Department of Public Safety
- Matthew Johnson: CEO – Foundations Public Safety
- Dr. Andre V. Jones: Assistant Executive Director & Head of Profession – Emergency Medical Dispatch, Hamad Medical Corporation Ambulance Service (Qatar)
With backgrounds in public safety and a shared commitment to health, wellness and culture, our speakers bring real-world insights and actionable takeaways to strengthen both your people and your organization. Early registration ends January 27 — register now and book your room before rates increase!
Register
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[New!] Supporting Call Takers in the Moment: Practical Lessons From AI Use in 9-1-1
January 20 | 1:00 - 2:00 p.m. ET
1 CDE | Free for members; $59 for non-members
Sponsored by Aurelian
Register
This webinar shares lessons on how AI is being used to support call takers in the moment, without increasing distraction or screen switching. Speakers will discuss how guidance is kept relevant, role-appropriate and aligned with local policy, so call takers can stay focused on the caller instead of the tool.
[New!] Redefining Reliability in Public Safety Communications. What Comes Next After Poly
January 28 | 1:00 - 2:00 p.m. ET
1 CDE | Free for members; $59 for non-members
Sponsored by Secure Headset Group
Register
This webinar brings together industry leaders and public safety dispatch professionals to explore how reliability is being redefined in real-world operations. Speakers will highlight the elements that matter most to agencies today, concluding with a live Q&A to address common questions and concerns facing emergency communications centers during this transition.
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Demos of APCO IntelliComm®, a criteria-based guidecard technology for public safety agencies, are being scheduled for January. Designed to fit seamlessly into telecommunicators’ workflows, this technology reduces reporting errors and enhances triage decisions and response times for fire, medical and law enforcement dispatch.
Request a demo
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Volunteer for one or more of our working groups to support APCO and iCERT's program focused on promoting the responsible use of AI in emergency response and public safety communications.
Choose from four workgroups:
- Education: This group will create or gather materials that explain AI concepts and their applications to emergency response and public safety communications systems.
- Risks & Challenges: This group will identify the risks and challenges and develop guidelines for responsible AI use.
- Implementation: This group will focus on general issues that affect the adoption of AI in existing emergency response systems.
- Legal & Policy: This group will identify existing legal requirements, including those related to liability, acceptable risk, intellectual property rights and regulatory compliance.
Please complete your application by January 30. For questions, contact Megan Bixler or Don Brittingham.
Volunteer
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 For Erin Jillson, emergency dispatching isn’t just a job, rather it is a career built on responsibility, teamwork and quiet impact. Raised in New Salem, Massachusetts, Erin has always been someone who prefers staying busy and learning through hands-on experience. Outside of work, she values time spent with family and friends, staying active, hiking and finding balance through both hobbies and downtime. That balance, she notes, is especially important in a profession that demands constant focus and emotional resilience.
Erin’s path into emergency communications began through friends already working in the field. She was hired at a single emergency communications center, where she gained foundational experience and learned the core responsibilities of call taking and dispatch.
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FOX 13
Manatee County 911 telecommunicators in Florida have guided callers through the delivery of five babies over the phone, even aiding some trainees as they helped bring healthy boys and girls into the world.
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East Idaho News
Two Idaho State Police telecommunicators, Thomas Conrad and Jamielyn Rupe, were honored for their critical role in locating and safely recovering a kidnapping victim by piecing together limited information and directing law enforcement during a June incident.
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WSMV 4
The December 25, 2020, 2nd Avenue explosion damaged an AT&T call routing center, disrupting emergency communications for days and prompting Metro Nashville’s communications center to install multiple layers of backup technology and redundancy to ensure emergency calls can still be answered.
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Times Leader
Caldwell County’s emergency communications center has nearly finished a full renovation that modernizes its technology, equipment and workspace to bring its systems up to date and provide a more comfortable, efficient environment for telecommunicators.
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