Seats are filling fast for the APCO AI Summit, taking place October 7-8 in Orlando. If you haven't registered yet, sign up NOW before the event is sold out! We hope you will join us to explore the transformative role of AI in emergency communications.
Learn more

The APCO Wellness & Workforce Summit is an immersive event focused on the evolving landscape of wellness, staffing, recruitment, retention and culture in 9-1-1 and emergency communications. Interested in sharing your perspectives? The call for speakers is still open for a few more days! Submit your proposal by 11:59 p.m. ET on October 3.

[New!] The Evolving Role of AI in ECCs
October 29 | 1:00 - 2:00 p.m. ET
1 CDE | Free for members; $59 for non-members
Sponsored by Hexagon
Register

AI is here. Is your agency ready? AI for emergency communications centers (ECCs) is no longer a concept of the future. It’s here, transforming how ECCs operate, leading to faster response times and improved decision-making. But it’s only the beginning. Join this webinar to discover the role of AI today, and where it’s headed, so your agency can be prepared.

Telecommunicator Mental Wellness: Silent No More
October 2 | 1:00 - 2:00 p.m. ET
Sponsored by Eventide Communications
Register

Public Safety Vehicle Communications: How Virtual Routing and Forwarding (VRF) Strengthens Security
October 15 | 3:00 - 4:00 p.m. ET
Sponsored by Aviat Networks
Register

Telecommunicators looking to expand their tactical response capabilities can now enroll in APCO’s Fundamentals of Tactical Dispatch course. The course is available as an online course 10/8 - 10/28 or in the APCO Virtual Classroom 11/13 - 11/14. Additional dates are available.

This comprehensive training is designed to build foundational knowledge and critical skills for serving on a tactical or incident dispatch team. Participants will engage in scenario-based learning and practical exercises focused on responding to major events and complex incidents.
Learn more

[Originally published in the September/October 2025 PSC Magazine]

Cyberattacks on 9-1-1 centers are no longer rare events — they’re becoming an unfortunate reality. In a single breach, dispatch operations can be paralyzed and confidential personnel data exposed. Emergency communications centers (ECCs) must be prepared not only to respond technically but also to communicate clearly, calm public fear and protect the people behind the consoles — both from potential data exposure and the personal impact of the event.

Read more

Need CDEs? Space is available in these APCO Institute courses that begin in October:

• 10/2: Crisis Negotiations, 2nd Edition #77297 (Virtual Classroom - 8 CDEs) 
• 10/8 - 10/28:  Cybersecurity Fundamentals for the ECC, 2nd Edition #77274 (Online - 8 CDEs) 
• 10/8 - 10/28: Disaster Operations and the Communications Center, 2nd Edition #76982 (Online - 16 CDEs)
• 10/22 - 12/9: Law Enforcement Communications, 1st Edition #77370 (Online - 32 CDEs) 
• 10/28 - 10/30: Communications Center Manager, 1st Edition #77310 (Virtual Classroom - 24 CDEs) 
• 10/29 - 11/18: Comprehensive Quality #77237 (Online - 16 CDEs)

See the full training schedule

The City of Buffalo partners with Verizon Business to advance public safety communications