 We are excited to announce Kevin McNulty as the opening keynote for the AI Summit next month. Kevin will share real-world insights on aligning values, empowering teams and breaking down resistance — ensuring your agency is not only ready for AI but eager to harness its potential.
Registration fees increase on Monday. Register now to save $50 and hear from Kevin and our other innovative speakers as we explore the transformative role of AI in emergency communications.
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Join us for our upcoming webinars. Each webinar is worth 1 CDE and free for members.
AI Threats & New Solutions for Connecting Stalled 9-1-1 Calls
September 18 | 1:00 - 2:00 p.m. ET
Next week!
Register
Telecommunicator Mental Wellness: Silent No More
October 2 | 1:00 - 2:00 p.m. ET
Sponsored by Eventide
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Couldn’t make it to APCO 2025 in Baltimore or didn't get to all the sessions you wanted? You can still access all the professional development sessions with our session recordings! With more than 130 sessions available, you’ll learn from industry experts, apply new strategies directly to your work and earn up to 132 CEUs at your own pace. Don’t miss this chance to expand your knowledge from wherever you are!
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Emergency communications centers (ECCs) are using a tool that makes a difference in how quickly and accurately help is sent during a crisis. APCO IntelliComm® is a technology designed to support telecommunicators with a more flexible, intuitive way to handle calls. Instead of following a rigid script, the system uses a criteria-based approach that allows telecommunicators to better assess each situation in real time. The result is faster responses and more tailored support for people in need during high-pressure moments. Demo appointments for September are being scheduled now to see it in action.
Schedule a demo
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The following agencies recently received Agency Training Program Accreditation, a Project 33® Initiative, from APCO International:
- Orleans Parish Communication, Louisiana (June)
- Tularosa Basin Regional Dispatch Authority, New Mexico (August)
- Highland Lakes Regional Emergency Communications Center, Texas (August)
Public safety agencies use the APCO International Agency Training Program Accreditation as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS).
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The APCO Radio Technician Certification exam covers FCC regulations, basic electronics and public safety communications challenges. Designed for working technicians, it focuses on troubleshooting skills for ECC environments. The certification is valid for five years. The exam is available monthly, and the September exam registration is now open. The cost is $79 for APCO members and $99 for non-members.
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News 9 ABC
Whitney Galloway was honored with an outstanding performance award by Hamilton County, Tennessee, for keeping her cool and keeping her attention on public safety.
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News Nation
Sarah Arrants answered her last call of the day and found a mother with a new baby who couldn’t stay on hold until reaching a hospital.
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Kileen Daily Herald
Increased funding will go toward wireless 9-1-1 infrastructure, such as automatic number identification, automatic location identification and associated 9-1-1 costs such as public safety answering locations.
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