We're excited to highlight one of the sessions at our AI Summit taking place October 7-8 in Orlando, Florida!
AI Implementation Lessons Learned
This session brings together a panel of ECC directors who have successfully integrated AI in their centers. The presentation will highlight key lessons learned, share best practices for using AI and discuss common challenges faced during AI integration. The panelists will offer practical guidance to enhance future implementations by identifying and overcoming barriers to AI implementation, including technical, financial and organizational challenges.
Our AI Summit features 14 different sessions — check out our program to review them all! Register
This webinar explores how AI can automate non-emergency call handling, offering insights on safe call types, rollout expectations and how automation reduces burnout while improving service. Register
This webinar provides practical strategies to support 9-1-1 telecommunicators’ mental health, strengthen resilience and build a lasting culture of care. Register
This webinar features experts from the FCC’s CSRIC who will share new recommendations on using AI safely in telecommunications and strategies to connect stalled 9-1-1 calls. Attendees will gain insights into emerging risks, solutions and what CSRIC’s next phase of research means for public safety communications. Register
Unlock all 132 professional development sessions from APCO 2025 with our conference session recordings. Each recording earns you one CEU, giving you the opportunity to earn up to 132 CEUs. The recordings are available until August 2026, giving you an entire year to earn credits. Whether you missed sessions during the conference or couldn’t attend at all, you can now catch up and earn CEUs on your own schedule. Learn more
Patrick Harris is the third honoree from Tompkins County in the past four years, and he will be recognized during the fall Atlantic APCO conference in Connecticut.
Shift Supervisor Rachel Gyldholm transmitted instructions via a translator to a Spanish-speaking family, and Communications Officer Desire Selimovic told a husband to pull over in a gas station parking lot, where she guided him through delivery before paramedics arrived.
The Joint Emergency Communications Department would consolidate communications for the Austin police, the Austin fire and the Austin-Travis County Emergency Medical Services Department.
Telecommunicators will receive training to transmit instructions in situations involving cardiac arrest. The American Heart Association says only 1 in 10 survive of the 350,000 people who annually suffer cardiac arrest outside of a hospital.
Assisted non-emergency triage allowed callers to ask questions in English or Spanish as they normally would. Officials hope adoption of the system will allow human public safety telecommunicators to concentrate on emergency calls.
APCO offers a variety of public safety topics to enhance your skills and earn CDEs. Space is available in these upcoming APCO courses. All are welcome to attend and APCO members receive a discount. See all course dates and topics.
