The Motorola Solutions Foundation, the charitable arm of Motorola Solutions, has awarded a generous $50,000 grant to APCO International to support the APCO Silent Key and Commercial Partner Scholarship Program. This funding will help provide emergency communications professionals with greater access to education, training and professional development opportunities through the APCO Institute.
The APCO Institute is the training and educational division of APCO and is the largest provider of emergency communications training in the nation. The Institute offers a broad range of learning opportunities, including in-person instruction, virtual courses and online courses, as well as key leadership programs such as the Certified Public-Safety Executive (CPE) Program and the Registered Public-Safety Leader (RPL) Program. The scholarships awarded allow public safety communications professionals to pursue professional development opportunities, earn valuable certifications and advance their careers.
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Maximize your professional development by earning up to 132 CEUs through APCO 2025 session recordings. Gain instant access to audio and presentation slides from every session. Whether you are trying to catch up on sessions you missed during APCO 2025 or couldn’t attend the conference at all, this is your chance to earn CEUs on your own schedule. Purchase your session recordings now and start earning CEUs immediately!
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Register now for APCO’s Illuminations CDE Program. New topics begin September 1. Register for the general track to access topics including critical incident stress management and substance abuse response, plus 10 additional topics with an annual subscription. The EMD track also features new monthly topics, including confined spaces hazards, causes of vehicle fires, crush injuries and more. A yearly subscription to the general or EMD track (which includes 12 monthly courses worth 1 CDE each) costs $125 for APCO members and $145 for non-members. Also available is a subscription to the CTO Track with new topics each quarter. Join now for training on mastering CTO duties, which begins October 1.
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Lessons Learned From the First ECCs to Automate Non-Emergency Calls
August 26 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Sponsored by Aurelian
In this webinar, you'll hear from the first ECCs in the country to automate non-emergency call handling using AI. Discover how these agencies implemented automation, the lessons they've learned from real-world use and how it has helped to reduce burnout while enhancing customer service for their communities.
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Answering the Call for Help: Supporting 9-1-1 Telecommunicators Before and After Traumatic Calls
September 4 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Sponsored by Versaterm
This webinar will equip you with practical tools to proactively support mental health and wellness, overcome organizational resistance to these initiatives and ensure telecommunicators have clear access to necessary resources. You'll leave with a strategy for fostering a culture of care and a plan to protect your team's mental health in everyday operations and during the toughest calls.
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Seats are open for APCO's no-cost solution to help emergency communication centers (ECCs) address staffing shortages through the Career Instructor Program (CIP). CIP provides certified educators free training in APCO’s Public Safety Telecommunicator (PST) 1, 7th Edition course. These educators can then teach the course to high school or college students, producing industry-certified, work-ready telecommunicators.
ECCs are encouraged to partner with local schools to take advantage of this opportunity; APCO’s Student Recruitment Toolkit is available to support agency outreach and engagement efforts.
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The Badger Project
The measure would make it more difficult to sue telecommunicators if they transferred a caller in “good faith” to a suicide line and the caller took their own life.
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LocalNews1.org
Maggie Keller helped deliver the baby before paramedics arrived, following International Academies of Emergency Dispatch protocols.
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Times-Leader
Russel trains other telecommunicators among the sights and sounds of a busy emergency communications center.
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