Join us for our AI Summit taking place October 7-8 in Orlando, Florida! This summit will explore the transformative role of artificial intelligence (AI) in emergency communications. Our program features sessions such as:
- How AI is alleviating ECC challenges.
- What AI is and is not.
- AI assistance in training.
- Ethical and legal considerations for using AI in ECCs.
- AI for mental health support in ECCs.
Check out our program to learn about all the other sessions, speakers and activities.
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APCO submitted comments in response to the FCC's Further Notice of Proposed Rulemaking on improving interoperability and reliability for NG9-1-1 systems. APCO emphasized the need for a comprehensive, technology-neutral and forward-looking approach that promotes innovation and flexibility in NG9-1-1 deployments and avoids forcing one-to-one comparisons between legacy and NG9-1-1 infrastructure. APCO reiterated the importance of addressing interoperability and recommended the use of both conformance testing that remains technology-neutral and focused on commonly accepted standards, and interoperability testing that reflects real-world situations and applies to all forms of 9-1-1 traffic to ensure interoperability for NG9-1-1. APCO also expressed general support for extending reliability requirements to NG9-1-1 networks.
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August 26 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Sponsored by Aurelian
This webinar explores how ECCs can use AI to automate non-emergency call handling to reduce telecommunicator burnout and improve response to actual emergencies. Featuring insights from MACC 911 and Saginaw County, two of the first ECCs in the country to implement this technology, the session will cover what call types can be safely automated, what to expect during rollout and how automation is helping agencies better serve their communities. This webinar is designed for agencies just starting to explore automation, as well as those ready to take the next step.
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APCO is seeking comments on the candidate American National Standard (ANS) Non 9-1-1 Call Processing and Dispatch. This standard will guide emergency communications center (ECC) leaders in developing and implementing policies, procedures and written protocols to address concerns and hesitations regarding interactions between ECCs and external call centers.
The public may review and comment on this candidate standard until September 8 via the APCO website. For questions, email standards@apcointl.org or contact (888) 272-6911.
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APCO sent a letter congratulating Arielle Roth on her confirmation as assistant secretary of commerce for communications and information. In this role Roth will serve as administrator of the National Telecommunications and Information Administration (NTIA), which plays a key role in advancing public safety communications, particularly in managing federal spectrum use and supporting the nationwide implementation of NG9-1-1. APCO looks forward to working closely with Assistant Secretary Roth and NTIA on critical priorities, including NG9-1-1 deployment, effective spectrum policy and ensuring the continued success and reauthorization of FirstNet.
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Registration is now open for the August session of the Radio Technician Certification exam. This online exam is specifically designed for professionals employed in emergency communications centers (ECCs). The certification exam evaluates knowledge of Federal Communications Commission (FCC) regulations, fundamental electronics and special issues that are encountered in public safety communications. Successful candidates will receive a certification valid for five years. The deadline to sign up is August 31.
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The FCC has released a fact sheet to raise awareness of the 9-1-1 requirements for multi-line telephone systems (MLTS). In 2019, the FCC adopted rules that require MLTS, such as those used in schools, hotels and office buildings, to support direct 9-1-1 dialing (meaning the capability to reach 9-1-1 without first dialing a prefix, such as "9"), provide location information with the 9-1-1 call, and send notifications to a central location when 9-1-1 is dialed. The FCC's fact sheet helps clarify these requirements for MLTS managers, operators and installers, and includes helpful resources to support education and compliance. The fact sheet is part of a broader initiative to ensure the MLTS requirements are implemented as intended and deliver meaningful benefits to 9-1-1.
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Public safety frequency coordinators, radio engineers and other interested persons participated in a day of training on the Computer Assisted Pre-coordination Resource & Database (CAPRAD) system at APCO 2025.
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ABC 13 WBKO
Denise Dyer gave CPR instructions to a caller reporting an unconscious person who was not breathing; within the week she gave instructions to another emergency caller to help deliver a baby boy.
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MSN
Dispatch software was put out of action in the attack and public safety telecommunicators reverted to manual methods to carry on with their work. Officials said emergency services were not disrupted.
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Flaglerlive.com
Megan Flores dispatched deputies and paramedics while issuing lifesaving instructions over the phone. Deputies deployed automated external defibrillators upon arrival.
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Saudi Gazette
The 9-1-1 unified operations are staffed by multilingual public safety telecommunicators and use advanced automated systems.
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Join us for an upcoming virtual course — the same content and interaction as in-person courses but from the convenience of your desk.
Register now at apcointl.org/virtual-classroom
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