Melissa is currently serving as 9-1-1 Communications Director for the City of Roswell Police Department in metro Atlanta, GA. Her duties include all aspects of management, direction, coordination, training and quality control of the 31-person PSAP. Prior to this position, Melissa worked at Orange County Emergency Services (NY) where she spent the majority of her career in the training division. Her passion is teaching telecommunicators how to improve their performance, focusing specifically on topics like active shooter incidents, crisis negotiations and the core telecommunicator classes.