Finish 2025 strong and earn CDEs for recertification with our upcoming courses. Both APCO members and non-members are welcome, and members receive a discount at registration.

Communication center operations:

• Comprehensive Quality (16 CDEs) - 11/26 - 12/6
• Customer Service in Today's Public Safety Communications (8 CDEs) - 12/3 - 12/23
• Bullying and Negativity in the Communications Center, 2nd Edition (8 CDEs) - 12/19 (Virtual Classroom)

Specialized training for telecommunicators:

• Active Shooter Incidents for Public Safety Communications, 2nd Edition (8 CDEs) - 12/3 - 1/6
• Crisis Negotiations for Telecommunicators, 2nd Edition (8 CDEs) - 12/11 (Virtual Classroom)
• Fire Service Communications, 3rd Edition (32 CDEs) - 12/17 - 2/3

Supervisory/management:

• Emergency Medical Dispatch Manager (8 CDEs) - 12/3 - 12/23
• Communications Center Supervisor, 5th Edition (24 CDEs) - 12/3 - 1/6
• Communication Center Manager, 1st Edition (24 CDEs) - 12/10 - 1/20