 NEPPA is in the process of finalizing plans for a state-of-the-art training center which will be located in Littleton, Mass., on land owned by the Littleton Electric Light Department (LELD). Site work and construction is expected to begin by October, 2011, and is estimated to take approximately six months. It is expected that NEPPA can begin to use the classrooms and training areas of the new facility by early- to mid-2012.
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EXECUTIVE DIRECTOR'S REPORT
 by Pat HylandIn late September, at NEPPA’s annual Customer Service Conference held at the historic Colonial Inn in Concord, Mass., Chris Stevens, vice president of Keurig and one of its founding partners, told us the Keurig story, and how his dream of a "single cup delivery system" for coffee and other beverages has come to life. It is a true American success story.
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ASSOCIATION HAPPENINGS
The 2011 Carol Tracey Awards were presented at NEPPA's annual Customer Service Conference held in September at the Concord Inn in Concord, Mass. Recipients are: Laurie Anderson – Business Manager, Mansfield Municipal Electric Judy Hunt – Business Services Specialist, Littleton Electric Light and Water Barbara Janowsky – Senior Department Clerk, Concord Municipal Light John Terrasi – Customer Service Manager, Shrewsbury Electric & Cable
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EDUCATION & TRAINING UPDATE
Bill Hesson, NEPPA trainer, conducts annual pole top rescue certification for lineworkers from Freeport Long Island, Rockville Centre and Greenport, N.Y. NEPPA has been conducting apprentice training and safety meetings in towns and villages in New York state since the late nineties.
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Online learning is on our minds here at NEPPA as we search for new educational opportunities for our members. In addition to the Web-based courses provided by Energy Management University, we have also identified a webinar provider, Tennessee-based Continuum Education and Training, that offers webinars related to the electric utility industry.
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THE LEARNING CORNER
 By Rockie BluntThis monthly column, as you know, is devoted to the learning process in its many forms. Most of us get our learning in familiar ways: enrolling in a class, attending a seminar or safety meeting, interacting informally with others in our utilities every day. Only rarely do we encounter a new learning format, but I encountered one recently.
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