The Customer Service Institute of American (CSIA) recognized association management company, AH, for Swift Response to COVID-19 Impact on Clients with Creation of a Virtual Events Planning Guide for Associations. AH is in Mount Laurel, New Jersey and Alexandria, Virginia.
“The specific project that led to this award was the Virtual Events Planning Guide. The prompt and agile turnaround of this document allowed AH clients to pivot and respond quickly in the face of change and challenge,” said Christine Churchill, Founder and CEO of CSIA.
“The AH staff responsible for putting together the virtual events planning guide did so with our client partners in mind,” said AH President and CEO Bob Waller Jr., CAE. “It is our duty to make sure our client partners remain relevant, adapt, and pivot, when needed. This planning guide helped many client meetings and conferences do just that, even with a less-than-ideal timeline.”
AH was the first association management company to be a Certified Customer Service Organization through the CSIA, an honor that was achieved in 2015, and AH has reached and maintained Platinum status since 2016. Also, Waller was awarded Customer Service CEO of the Year by the CSIA and the ICCSO.