Registration Continues for January Dispatchers Workshop
The annual Dispatcher Training Forum will be held January 10-12, 2017, in Orlando, FL. With a small class-size and lots of personal attention from expert instructors, this class arms dispatchers, schedulers, shippers and managers with the ready mixed concrete-specific technical, practical and customer-service skills needed to succeed. Attendees return ready to perform even more efficiently in core skill areas:
• Scheduling Success: Juggling priority customers, advance notices, callbacks, plant managers and sales reps, and a possible cement shortage;
• Technically Speaking: Knowing ASTM-C94 is vital to success;
• People Professionalism: Managing stress, phone skills and peers. Customers aren’t always right yet they must be served for their- and a producer’s benefit; and
• Details, details, details: Dealing with clean-ups, small load charges... the list goes on.
This class is highly interactive so your staff can try out new things in a safe environment then "bring home the bacon" to your company.
Click here for more information, registration options and staff contact.