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Prepare for March Madness: NRMCA Schedules 3 Critical Classes

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To assure your ready mix staff is in full swing for the season ahead, NRMCA is offering three crucial classes in March. Registration is open for:

Dispatcher Training Forum: March 12-14, Silver Spring, MD - Dispatchers work under pressure, juggling competing demands at a fast pace. New dispatchers often learn unevenly while under fire, and even seasoned veterans can find it difficult to step back and find ways to improve. Put learning to work: Attendees return ready to perform even more efficiently in
core skill areas:
• Putting Orders in Order: Mastering technical, practical and customer-service issues.
• Scheduling Success: Juggling priority customers, advance notices, callbacks and
• Technically Speaking: Knowing ASTM-C94 is vital to success.
• People Professionalism: Managing stress, phone skills and peers.
• Details, details, details: Dealing with clean-ups, small load charges... the list goes

Click here for more information, registration options and staff contact.

Plant Manager Certification, March 19-22, Houston - Plant managers serve a vital function, with responsibilities that affect issues from regulatory compliance to product quality, safety and profitability. NRMCA’s certification program helps you make sure that they are up to speed on product knowledge, plant safety, environmental regulations, plant operations and ready mixed concrete industry business principles. This course establishes basic industry standards, measured through certification. Please note that batchmen are required to pass exams by the Army Corps of Engineers for federally awarded projects BEFORE work commences.

Click here for more information, registration options and staff contact.

Sales Skills, CCSP IV, March 19-22, Silver Spring, MD - This innovative three-day course provides a sales framework and toolkit that can immediately adapt to your organization’s strategies to drive revenue. Master the most up-to-date, industry-related, sales fundamentals through ready mix-specific simulations, role plays and case study analyses that include the challenges of selling concrete's sustainability attributes as well as applying tools for pervious and parking lot sales.

Get Results Now: This course is recommended for professionals of all levels, so whether you deal with internal or external customers, these skills will make an immediate impact on your work!
• Volume and Value: Sell both for short and long term results.
• Secrets to Good Relationships: Solve problems and win loyalty.
• Who Calls the Shots?: Find and communicate with decision-makers.
• Role-playing is Serious Business: Learn how practice makes perfect.
• Close Calls: Overcome obstacles and close the sale.

Click here for more information, registration options and staff contact.

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Fritz-Pak Corporation
Marcotte Systems Ltd.
WAM Inc.
MPAQ Automation
Putzmeister America, Inc.
900 Spring Street
Silver Spring, MD, 20910
Phone: 301-587-1400 Toll Free: 888-84 NRMCA (846-7622)