By Kirsten L. Singleton, MBA, CAE
At a recent conference we hosted through the Massachusetts Health & Hospital Association, I stood in the back of the room, as I usually do, and scanned the audience as they found their way to their seats. The group included many high-powered healthcare executives. During the coffee break I had overheard snippets of their conversations, mostly about ensuring quality of care in the face of financial difficulties, regulatory mandates, and complex new partnerships. They all seemed to have heavy concerns on their minds.