NENA NEWS
All through the month of April, millions of visitors to New York City will see this #ThankYou911 message featuring photos submitted by NENA members playing once each hour on one of the giant screens in Times Square!
Thanks to Motorola Solutions for their generous support and all of the members who contributed more than 700 pictures for this project!
NENA is seeking Telecommunicator members in good standing for nomination to serve on the 20-seat Telecommunicator Caucus! The caucus represents the association’s call taker and dispatcher members and serves as a united voice in addressing the needs and concerns of telecommunicators across North America and beyond. Further, the caucus develops and helps execute new programs that serve the needs of NENA's growing telecommunicator membership.
Click here to download the nomination form and here to learn more about how the caucus is organized. The nominations window closes March 31, 2016.
The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.
Click here for additional information on the award, including criteria, past recipients and the nomination form. Deadline for nominations is March 31, 2016.
NENA's Friends of 9-1-1 program is happy to announce the availability of five Telecommunicator Continuing Education Scholarships!
This scholarship opportunity is open to any telecommunicator, call taker, or dispatcher with at least one year of experience and in good standing with his or her current employer. Supervisory and other managerial personnel are not eligible for this award. Each Telecommunicator Continuing Education Scholarship recipient will receive the following:
To be eligible for a scholarship, you must complete and submit the scholarship application and provide a current resume. Applications will be accepted through April 1, 2016. Scholarship winners will be notified no later than May 1, 2016.
Click here to apply for the scholarship and here to learn more about Friends of 9-1-1.
NENA Detailed Functional and Interface Standards for the NENA i3 Solution,NENA-STA-010.2-201X (DRAFT) is available for a second Public Review and Comment.
This NG9-1-1 Core Services specification builds upon prior NENA publications including i3 requirements and architecture documents. This document describes how NG9-1-1 works after transition from E9-1-1, including ongoing interworking requirements for IP-based and TDM-based PSAPs and origination networks. The document includes support for transitional interface components and defines a number of Functional Elements (FEs) with their external interfaces. See the full document and its Executive Summary for further detail.
As this is a second review due to substantive changes being made, only the yellow highlighted text is open for comment. Click here for instructions on how to submit your comments.
All comments are due by midnight Eastern on May 20, 2016. Contact the NENA Committee Resource Manager with any questions or concerns.
This April, NENA, national public safety organizations, and the wireless industry are conducting outreach to the community to ensure the public is ready to access help during emergencies during National 9-1-1 Education Month.
The National 9-1-1 Education Coalition, an alliance of organizations committed to collecting and promoting 9-1-1 public education resources, has created a clearinghouse for free 9-1-1 public education materials, available now at know911.org. A variety of resources are available to support both the "911: The Number to Know" campaign and education themes including:
- Call If You Can, Text If You Can’t
- Know Your Location
- Stay Calm and Don’t Hang Up
"You don’t wake up in the morning thinking you are going to call 9-1-1. However, should you have to, it may be the most important call you ever make," said NENA CEO Brian Fontes. "That’s what makes 9-1-1 Education Month so very important. In an emergency, seconds matter; being knowledgeable and prepared can make all the difference."
Click here to read more and visit nena.org/education-month for additional resources.
The Importance of Professionalism in the 9-1-1 Center
Monday, April 11 | 3PM Eastern (live) or On-Demand
Free! Click here to register!
In our unique profession, being a good employee has a unique meaning. There are many things you
can do to present yourself as a professional telecommunicator, and these become even more important if promotion is in your future. Attend this hour-long webinar to learn:
- What professional conduct means in the 9-1-1 environment;
- Why professional conduct and behavior is so important;
- How conducting yourself professionally can benefit you beyond the console; and
- Professional behaviors you can begin implementing immediately.
Can't attend on the 11th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Webinar Access Info
Dial-in and web-access details will be provided to attendees via email automatically upon registration.
From Dispatcher to Director: A Roadmap to Professional Advancement in 9-1-1
Friday, April 15 | 3PM Eastern (live) or On-Demand
Free! Click here to register!
Public safety communications is a rewarding career. The question is are you ready for your next challenge? Do you want to move ahead in your career? Whether you are getting ready to apply or are just looking towards the future, this webinar helps you develop your own personal "to-do" list in preparation for that new position. Attend to learn about:
- Preparing and positioning yourself for advancement;
- Resumes, interviewing, and assessments;
- Planning and goal setting; and
- Day-one supervision and management "must-knows."
Can't attend on the 15th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Webinar Access Info
Dial-in and web-access details will be provided to attendees via email automatically upon registration.
NENA has facilitated the creation of a Virtual PSAP Leadership Forum, a group with nearly forty members representing PSAPs from across the United States and of various sizes and operational configurations. Through monthly phone calls, critical topics impacting PSAPs are identified and best practices are shared amongst participants. As this group continues to evolve, various possible methods to share these lessons learned are being explored.
Contact Chris Carver if you would like to join the forum.
It's almost April, and that means it's time to start shopping for National 9-1-1 Education Month and National Public Safety Telecommunicator Week!
Check out the recently revamped NENA Store for gifts large or small for your team, including pins, headset bags, mugs, t-shirts, and much more!
NG9-1-1 Transition: Two Agencies, Two Strategies
Sponsored by Motorola
Wednesday, April 20 | 1PM Eastern (live) or On-Demand
Free! Click here to register!
NG9-1-1 enhances emergency response communications by providing call takers, dispatchers and first responders with immediate access to internal information and external sources of data by intelligently supporting voice, text messaging, photos, and video to 9-1-1.
As many prepare for this important transition, this webinar will provide a quick summary of the components of NG9-1-1 solutions, an update on text-to-9-1-1, and allow for an opportunity to hear implementation approaches from two agencies - Orleans Parish Communications District and Muskogee County - in an effort to provide you with options available for the dynamics of your operation.
Can't attend on the 20th? Register now and you will have access to the on-demand webinar archive via the registration landing page.
Webinar Access Info
Dial-in and web-access details will be provided to attendees via email automatically upon registration.
The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.
 Join us Saturday, June 11th for the 3rd Annual "Run for 9-1-1" charity 5K!
Open to the public and all ages, the run/walk 5K (3.1 miles) starts in the heart of downtown Indianapolis winding through the beautiful White River State Park that is surrounded by lush greenery, historic buildings and various war memorials for participants to enjoy along the route.
The "Run for 9-1-1" encourages public support and recognition of 9-1-1 professionals and generates funds for scholarships, continuing education opportunities, and wellness programs for these unsung heroes of public safety who answer the more than 250 million 9-1-1 calls placed by Americans every year.
Learn more or register today at runfor911.org.
New to running or want to improve your walking pace?
C25K is the original training program that has helped thousands of beginning runners move from the couch to the 5K finish line. Follow this easy and fun 5K training plan to go from couch potato to running a 5K race in just 30 minutes a day, 3 days a week for 9 weeks. Begin your journey today and join us in Indy on June 11th!
At NENA 2016, you will not only hear about the public safety issues of today and tomorrow, but also gain practical, real-world know-how that you can take home with you and put into action immediately. You will be connected to the pulse of 9-1-1, joining thousands of public safety professionals, telecommunications specialists, and policymakers for a week filled with opportunities to discuss the issues facing public safety and build the skills necessary to tackle these challenges head on.
You’ve earned one of the industry’s highest honors...Now display your achievement with pride!
 We’re pleased to announce that NENA has arranged for special framing pricing through the professional framing company, Framing Success. Visit NENA’s Frame Shop and order your custom frame, or visit framingsuccess.com and search for "National Emergency Number Association" to access NENA’s frame selections.
Need to order a replacement certificate? Order one here.
Effective Implementation of the PSAP QA/QI Standard
Sponsored by NICE Public Safety
Wednesday, April 6 | 1PM Eastern (live) or On-Demand
Free! Click here to register!
The NENA/APCO QA/QI standard for PSAPs is coming up to its first anniversary and many PSAPs have started to implement it. Join us for an update from Eric Parry, chair of the working group for this standard, as he explains how you can use it to upgrade your PSAPs QA/QI program and shares some early adopter case studies.
Can't attend on the 6th? Register now and you will have access to the on-demand webinar archive via the registration landing page.
Webinar Access Info
Dial-in and web-access details will be provided to attendees via email automatically upon registration.
The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.
As a job seeker, you now have the option to request a free, confidential CV/resume evaluation from an expert and writer.
You can participate in this feature when uploading a resume to the NENA Career Center and through the CV/Resume Management section of your job seeker account. Within 48 hours of opt-in, an email will be sent to you outlining your strengths, weaknesses and suggestions to ensure you have the best resume possible!
Visit the Career Center to get started today!
This webinar, taking place Tuesday, April 12th from 12-1pm Eastern, will feature a presentation by the Federal Railroad Administration. Michail Grizkewitsch, Highway-Rail and Trespassing Safety, Federal Railroad Administration will share: Information on new educational videos for first responders and dispatchers; update on how 9-1-1 centers can contact a railroad in an emergency; overview of how to locate a rail incident; and information on available public safety and 9-1-1 resources.
Also presenting and available for questions is Andy Leneweaver, Deputy State E911 Coordinator from the Washington State E911 Coordinator’s Office. He will share their experiences and non-traditional approach to a second generation Emergency Services IP Network (ESInet) procurement. The presentation will include: Crafting a Request for Proposal (RFP) and other acquisition documents; crafting terms and conditions to go in the RFP; navigating the procurement process; and evaluating proposals.
Click here to register.
If you haven't renewed your membership yet, it's not too late! Renew today for uninterrupted access to your member benefits. Renew for 2016 by:
- Logging in to your member account to instantly renew by credit card or check;
- Returning your recently-received renewal invoice, with payment; or
- Calling 202.466.4911 for assistance.
We look forward to sharing another great year with you!
AmazonSmile is a simple and automatic way for you to support NENA every time you shop, at no cost to you. When you shop at smile.amazon.com, you’ll find the exact same low prices, vast selection, and convenient shopping experience as Amazon.com, with the added bonus that Amazon will donate a portion of the purchase price to NENA.
To shop at AmazonSmile, simply go to smile.amazon.com from the Web browser on your computer or mobile device. You may also want to add a bookmark to AmazonSmile to make it even easier to return and start your shopping at AmazonSmile.
On your first visit to AmazonSmile, you need to search for and select " National Emergency Number Association" to receive donations from eligible purchases before you begin shopping. Amazon will remember your selection, and then every eligible purchase you make on AmazonSmile will result in a donation.
Click here to learn more and here to start shopping now!
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
OPS UPDATE
Complex Attacks Situational Awareness and Response (CASAR) is a course for Emergency Services Sector senior leaders and decision-makers to recognize, report, and take appropriate actions for complex attack preparedness. The second online course, Situation Assessment for Complex Attacks (SAFCA) is a course for Emergency Services Sector first-line supervisors (e.g., corporals, sergeants, lieutenants, and the public and private sector safety and security equivalent for both the private and public sector) to learn about crisis communication, response and reporting a complex attack on critical infrastructures. SAFCA also teaches participants about tools and methods used to maximize preparative and preventive measures before a complex attack.
Both of these online courses are currently free for NENA members to take until Fall 2016, however a course registration fee will be implemented in Fall 2016. With this change I would encourage anyone interested to register now to avoid fees. Click here for CASAR registration and here for SAFCA registration.
TECH UPDATE
NENA NG9-1-1 Data Management Requirements, NENA-REQ-002.1-2016, defines discrepancy report and the performance reports associated with processes within the Next Generation 9-1-1 (NG9-1-1) system. The intent of the document is to provide 9-1-1 Authorities, vendors, Communication Service Providers (CSP), and other interested parties with guidelines for communicating issues or status of various elements within the system. The components of the document are Discrepancy Report Requirements and Performance Statistic Report Requirements.
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends, and updates on public safety issues – not just 9-1-1 but also police, fire, and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them, and provide direct links to the original sources.
In other words, we do all the research, and you get the latest news in your inbox or on your handheld device absolutely free.
UPCOMING EDUCATION COURSES
Next five upcoming NENA courses:
Visit the NENA Education Calendar to see additional listings and find classes in your area!
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