NENA NEWS
Adapt, Lead, & Thrive: Dealing With Change in 9-1-1
Wednesday, January 28 | 3 PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members
Click here to register | Save when you purchase an annual Webinar Wednesday subscription
With rapidly changing technology, new products and services being introduced into the PSAP, and an evolving workforce, change is the order of the day in public safety. In this environment, it is essential that 9-1-1 professionals are equipped with the change management skills necessary to adapt and thrive. Join us for this hour-long interactive presentation where you will:
- Understand why people fear change, and learn how to overcome this obstacle
- Learn about what you and everyone on your team can do to better deal with change in their personal and professional lives
- Gain insights about what you can do to be an effective leader and turn your vision for change into reality
Can't attend on the 28th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Webinar Access Info
Dial-in and web-access details will be provided to attendees via email the week of the webinar.
The last Wednesday of each month (except June, November and December) is Webinar Wednesday! All nine webinars are now available for a prepaid annual subscription of $350 for members or $575 for non-members – a significant savings compared to purchasing each webinar individually. Get the team together for these hour-long webinars covering the hottest issues in 9-1-1. 2015 topics include:
- Change Management
- Building 21st Century 9-1-1 Centers
- GIS & 9-1-1
- Diversity in the 9-1-1 Center
- Understanding Wireless 9-1-1
- HR Basics for 9-1-1
- Quality Assurance
Purchase the annual subscription and save!
Webinar Access Info
No need to sign up or RSVP for individual webinars. You'll automatically receive dial-in and web-access details for each offering via email the week of the webinar.
Can't attend one or more of the live webinars? The subscription also provides on-demand access to the webinar archive, so that you and your team can view and re-view any webinar at your convenience.
NENA is pleased to open the nominations process for our 2015-2016 Executive Board election! This election will be for the following positions:
- Second Vice President
- Northeastern Region Director
- North Central Region Director
- Canadian Region Director
All nominees must be current members in good standing for at least three years; have been employed for at least three years in 9-1-1; be certified Emergency Number Professionals (ENPs); and meet the minimum threshold of membership, leadership, and certification requirements as outlined in the Nomination Form. Nominees for the position of Region Director must reside in the region they wish to represent.
Click here to download a .zip file of election documents and resources that includes:
- Statement of Responsibilities
- Must be signed by nominee and co-signed by an agency representative (if applicable)
- Nomination Form
- Can be completed by the applying candidate or by a third-party nominator
- Relevant NENA polices and procedures
- NENA bylways
Need more info? Click here to watch a free on-demand webinar that overviews candidate prerequisites, the nomination process, the election cycle, the positions available on the board, the duties and responsibilities of a board member, and how national office differs from chapter leadership. You can also download the slide deck from the webinar here.
The nomination deadline is March 15, 2015. Contact Bri Robinson with any questions about the nomination process, eligibility requirements, or general election details.
9-1-1 Goes to Washington (Feb. 22-25 in Arlington, VA) brings together hundreds of 9-1-1 professionals from around the country with policy leaders in our nation's capital to explore and discuss today's most pressing 9-1-1 and emergency communications issues. 9-1-1 Goes to Washington is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials.
Click here to register now and here to make your housing reservation. Click here to download an event brochure.
9-1-1 Goes to Washington Webinar Series
The time is fast approaching when hundreds of 9-1-1 professionals will descend on Washington to educate makers of law and policy on the critical issues facing the public and the public safety community. To make sure 9-1-1 Goes to Washington has the biggest impact ever, NENA is offering a FREE three-part webinar series that will give you the tools YOU need to make The Voice of 9-1-1 heard on Capitol Hill.
Can't attend on the scheduled webinar dates? Register now and you will receive an email after the live presentations with instructions for accessing the on-demand webinar archives.
Webinar Access Info
Dial-in and web-access details will be provided automatically upon registration.
#1 – Getting Here: Approval, Registration & Logistics | Watch now on-demand | Download slide deck
#2 – Inside the Hill: How Congress Works | February 4 @ 3 PM Eastern | More details | Register
#3 – Successful Meetings: Making the Case for 9-1-1 | February 18 @ 3 PM Eastern | More details | Register
2015 William M. McMurray Annual Conference Scholarship Opportunity
NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The Scholarship will be awarded for the NENA 2015 Conference & Expo. The scholarship includes conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.
Please visit the scholarship webpage for information about the criteria, application procedure and responsibilities. All applications must be returned to headquarters by COB March 20, 2015.
Stanton Award Nominations Now Open
The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.
Click here for additional information on the award, including criteria, past recipients and the nomination form. Deadline for nominations is March 31, 2015.
Registration is now open for the NENA 2015 Conference & Expo, taking place June 27-July 2 in Denver, CO! Click here to register and here to make your housing reservations. With many hotels already close to being sold out, be sure to book soon to get the best possible rate at your hotel of choice!
At NENA 2015, you will not only hear about the public safety issues of the present and the future, but also gain practical, real world know-how that you can take home with you and put into action immediately. No matter what your role is in public safety, NENA 2015 delivers the education, resources, and contacts you need to be better equipped to do your job and actively prepare for the road ahead.
Featuring inspiring keynote speakers, dozens of education and training sessions designed to inform and empower, comprehensive full-day and multi-day courses and workshops with real-world applications, unparalleled opportunities to network with peers and make the right connections, and an expo hall showcasing cutting-edge products and services, NENA 2015 is the must-attend event of the year for today’s emergency communications professional. Don’t miss your chance to be a part of it!
NENA is now accepting applications for the position of Operations Issues Director. Click here for the full job description and submission instructions. The deadline to apply is 5 PM Eastern on Friday, January 30, 2015.
This webinar will feature a presentation by the Federal Communications Commission (FCC), including updates about current 9-1-1 issues and a presentation about the planning and implementation of Next Generation 9-1-1 (NG9-1-1) components in a North Carolina public safety answering point (PSAP).
FCC’s Public Safety & Homeland Security Bureau, will share:
- 9-1-1 activities within FCC, including 9-1-1 location accuracy activities and the latest from the Communications, Security, Reliability, and Interoperability Council (CSRIC)
- New information about the FCC’s recently implemented database tracking PSAP text-to-9-1-1 readiness
Also presenting and available for questions is Jason Barbour, 9-1-1 Director at Johnston County, NC. Barbour will:
- Share experiences about recent efforts toward text-to-9-1-1 deployment
- Provide an overview of the PSAP’s efforts to transition to an Internet Protocol Selective Router (IPSR), a cloud-based call handling solution, and its continuing migration to NG9-1-1 with geospatial-based i3 call routing implementation
Register now for the webinar on Tuesday, February 10 from 12-1 PM Eastern.
Click here to watch this special webinar on the historic agreement reached between NENA, APCO and the "Big 4" national wireless carriers on Wireless E9-1-1 Location Accuracy. For the first time, carriers have agreed to begin delivering "dispatchable location," rather than just latitude and longitude, for wireless 9-1-1 calls. This advance puts us on a path to parity with the wireline world, and will help preserve the effectiveness of 9-1-1 service as consumers and carriers alike transition from wired to wireless services. This free webinar covers:
- The definition of "dispatchable location" and the roadmap that will make it a reality for wireless calls.
- The transition to using live 9-1-1 call data for carrier compliance assessment.
- The timeline for standards development, handset roll-out and network builds.
- The roles and realities of other interest groups.
This webinar gives you the information you need to understand the location accuracy agreement and to handle inquiries from media and other interest groups.
AmazonSmile is a simple and automatic way for you to support NENA every time you shop, at no cost to you. When you shop at smile.amazon.com, you’ll find the exact same low prices, vast selection and convenient shopping experience as Amazon.com, with the added bonus that Amazon will donate a portion of the purchase price to NENA.
To shop at AmazonSmile, simply go to smile.amazon.com from the Web browser on your computer or mobile device. You may also want to add a bookmark to AmazonSmile to make it even easier to return and start your shopping at AmazonSmile.
On your first visit to AmazonSmile, you need to search for and select " National Emergency Number Association" to receive donations from eligible purchases before you begin shopping. Amazon will remember your selection, and then every eligible purchase you make on AmazonSmile will result in a donation.
Click here to learn more and here to start shopping now!
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
MEMBER SPOTLIGHT
This special feature highlights individual NENA members from various backgrounds, industry segments, experience and geographic locations. It offers members an opportunity to share their stories with their colleagues and the greater NENA community. Click here to email NENA Member Services Director Bri Robinson if we should feature you or someone you know.
NENA: What does 9-1-1 mean to you?
 ML: 9-1-1 has become more than just a job to me it is my passion. I truly believe in helping people, and as a 9-1-1 dispatcher, we are the first person that anyone speaks to on their worst day. We are the voice that calms the storm, we are to caring voice getting help on the way for that elderly person who did not want to be a burden but is having chest pains. We are the voice to officers and firefighters who are out on scene and needing that calming voice to get them through the call and get their mind off the horror they might be seeing.
NENA: What do you like best about your job?
ML: I have found another passion during my time under the headset and that is becoming a trainer. I enjoy teaching the public about 9-1-1, but I have also found great pleasure in being able to pass on my knowledge of the job. I started as a training officer at the Sheriff’s Office and then was asked if I would like to help talk about 9-1-1 with the public in the schools and events, such as National Night Out. That progressed to talking to our Citizens Academy about 9-1-1 and what our job is in dispatch. Then I became an associate trainer for TCIC/NCIC, and TCOLE, and I must say I truly enjoy talking to new and seasoned dispatchers who come to classes.
Click here to read Maria's full profile...
OPS UPDATE
Click here to review the new NENA Inter-Agency Agreements Model Recommendations Information Document (NENA-INF-012.2-2015 [originally NENA 53-506]). This document is provided as a Model Recommendation for the development of Mutual Aid Agreements and Memorandums of Understanding (MOUs) between Public Safety Answering Points and affiliated or support organizations. The documents discussed and included should be modified to meet the unique requirements of individual states and municipalities.
The NENA NG9-1-1 Education and Training Working Group has updated the Interim Text-to-9-1-1 Support documents to include the operational experiences and impacts from some of the early adopters. This document is a good reference for those 9-1-1 authorities planning to implement the interim text-to-9-1-1 solution. The document will be updated with information from other early adopters, so please let the working group know if your area has implemented Text-to-9-1-1 and would like to share your experiences.
The NENA PSAP Operations Committee is looking for work group volunteers to assist in updating NENA 56-508, Protocol for Handling Calls Regarding Human Trafficking Information Document. Human trafficking is a global issue that spans a variety of crimes, affecting communities both large and small, and PSAPs need to be able to identify potential human trafficking incidents and appropriately respond to situations. Individuals with working knowledge of human trafficking issues are encouraged to volunteer. To join the work group, please go here.
The NENA PSAP Operations Committee, Contingency Planning Subcommittee, is looking for work group volunteers to assist in updating NENA’s Contingency Planning Documents in the 53 series, including 53-001, Communications Center/PSAP Disaster Contingency Plans Model Recommendations. Planning and preparing for a disaster, power outage or equipment malfunction is critical to PSAP operations. This subcommittee is looking for a mix of individuals with operational and/or technical knowledge of current and NG PSAP equipment, as well as knowledge of PSAP operations to assist in the updating of these documents. The commitment is participation for an hour a week on a conference call with committee members. Please complete the volunteer form to join this group.
NENA is seeking comments on a Candidate American National Standard (ANS) released today that identifies minimum training requirements for the use of TTY/TDD in public safety communications.
This standard, written in conjunction with APCO, addresses the minimum training requirements, in general, necessary to foster levels of consistency for all personnel in an emergency communications environment assigned to answering TTY/TDD calls for service specifically in the public safety environment. This standard responds to the valid needs of the rapidly expanding and ever-changing industry, providing competent training standards while defining training in certain knowledge, skills and abilities, and recognizing the need to supplement basic competencies with agency-specific information and existing equipment use parameters.
The draft standard can be downloaded for review here. Comments must be submitted via email by January 26, 2015 and should include the name of the standard, line number in question, existing text and proposed resolution.
TECH UPDATE
NENA/APCO Next Generation 9-1-1 Public Safety Answering Point (NG-PSAP) Requirements, NENA/APCO-REQ-001 (DRAFT), is available for Public Review and Comment until January 30, 2015, at 5 PM Eastern.
This technical requirements document introduces requirements for a NG9-1-1 Public Safety Answering Point (PSAP) that is capable of receiving IP-based signaling and media for delivery of emergency calls conformant to the latest version of the NENA i3 Architecture document. An emergency call enters the i3 PSAP using Session Initiation Protocol signaling. NG9-1-1 encourages the creation of many new coordination and information access services to enrich collaborative interactions between all agencies involved in processing emergency service requests. This document is issued as NENA/APCO recommended requirements for functions and interfaces between an i3 PSAP and NG9-1-1 Core Services, and among Functional Elements associated with the i3 PSAP. This document is primarily intended to drive the development of one or more standards that meet the technical requirements specified herein. Unless otherwise indicated, the requirements in this document do not apply to products and services unless and until matching specifications are published in applicable standards.
All comments shall be submitted by going here and then selecting "Add a Comment" just above the title "Document Details." Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another."
You may contact the NENA Committee Resource Manager with any questions or concerns.
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends, and updates on public safety issues – not just 9-1-1, but police, fire and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them and provide direct links to the original sources.
In other words, we do all the research and you get the latest news in your inbox or on your handheld device, absolutely free.
HELP WANTED
NENA's new and improved career center now offers more options and search functionality to job seekers and recruiters, including the ability to browse openings by category, subscribe to receive email notifications of new openings and apply for openings directly online. Recruiters can now view and rate candidates applying for openings, search the resume database of available candidates (a members-only feature) and manage postings online.
UPCOMING EDUCATION COURSES
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