NENA NEWS
Naomi Judd is a tour-de-force. She made country music history and charmed Hollywood, but her story is far more than a heartwarming rags-to-riches tale. It is a quintessentially American lesson in perseverance and the life-altering power of positive thinking. Join thousands of your public safety peers on the morning of Monday, June 16 at NENA 2014 to hear Naomi's incredible, inspirational story of tenacity and perseverance. Visit www.nena.org/nena2014 for more information and to register online.
In accordance with NENA's bylaws, the annual Membership Meeting will be held at NENA 2014 in Nashville, TN, on Sunday, June 15, 2014 from 4:30 p.m.-5:30 p.m. At the meeting, reports on the activities and financial condition of the association will be filed, and voting will take place on a proposed amendment to the association's bylaws. The quorum for the annual meeting shall be the voting-eligible members present. Each voting member shall be entitled to one vote on business brought before the assembly at the annual conference, and proxy voting will not be allowed.
The NENA Publications Committee has issued an open call for submissions for publication consideration for the Summer 2014 edition of NENA's official magazine, The Call. Articles on any 9-1-1/public safety operations or technology topic will be considered. Manuscripts should not exceed 20 double-spaced pages and should follow current American Psychological Association (APA) style. Further instructions for authors can be found by clicking here. Manuscripts may be submitted electronically; send the document as an email attachment to NENA Communications Director Chris Nussman for consideration by May 21, 2014.
Making the Leap: Tools for Career Advancement
Wednesday, May 28 | 3 p.m. Eastern (live) or On-Demand
Register now! $50 (Members) | $85 (Non-Members)
Public safety communications is a rewarding career. The question is are you ready for your next challenge? Do you want to move ahead in your career? Whether you are getting ready to apply or are just looking towards the future, this webinar helps you develop your own personal "to-do" list in preparation for that new position. Attend to learn about:
- Preparing and positioning yourself for advancement
- Resumes, interviewing, and assessments
- Planning and goal setting
- Day-one management "must-knows"
Can't attend on the 28th? Register now and receive on-demand access to the webinar archive.
Webinar access details will be provided to attendees via email the week of the webinar.
Tuesday, June 4 | 1 p.m. Eastern (live) or On-Demand
Sponsored by NICE Systems
Free! Click here to register!
In this webinar, three public safety Quality Assurance (QA) experts will explore emerging standards, QA best practices, and QA solutions that will help PSAPs make a smooth transition to Next Gen.
There are few places where quality service matters more than emergency communications. PSAPs routinely review calls to ensure they’re meeting high service standards and adhering to protocols (a process known as Quality Assurance or QA). Today this involves mainly voice calls. But as NG9-1-1 and public safety broadband come online, PSAPs will become the touch point for handling text-to-9-1-1, video, and a whole lot of sensors and data. In this complex environment, QA will be even more essential for identifying and closing knowledge gaps. Compliance will be another growing challenge as standards such as CALEA and APCO P33 gain momentum, and new APCO and NENA standards emerge. How will your PSAP meet the public’s high service expectations in the midst of such wide-ranging changes? The answer is Next Generation QA.
Can't attend on the 4th? Register now and receive on-demand access to the webinar archive.
Thursday, June 12 | 1 p.m. Eastern (live) or On-Demand
Sponsored by Intrado
Free! Click here to register!
During this free webinar, you will learn about the benefits delivered and the challenges solved by embedded call control. Next Generation integrated command and control systems are providing a seamless public safety workflow, eliminating the swivel chair management of stovepipe applications and delivering the true promise of Next Generation 9-1-1.
Can't attend on the 12th? Register now and receive on-demand access to the webinar archive.
Looking to get more out of your career? Want to stay on top of the latest in emergency communications? Need continuing education credits? NENA’s education program has just what you are looking for! We've already scheduled dozens of educational opportunities for you in 2014 and are adding more to the calendar every day! Upcoming offerings include:
Our courses and certification programs, developed and led by experts in the field, provide relevant, informative, and up-to-date training on all aspects of 9-1-1 technology and PSAP operations. Check out the current list of classes toward the end of this email or view it online. Contact Ty Wooten if you would like to book a class in your area, or if you have any questions.
And don't forget to like our new NENA Education & Training Facebook page for the latest news and announcements!
On the morning of Saturday, June 14, kick off your NENA 2014 experience by lacing up your running or walking shoes and participating in the Friends of 9-1-1 first-ever "Run for 9-1-1" charity 5k!
The run/walk promotes healthy living among 9-1-1 professionals, gives the Nashville community and supporters from around the country a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities.
When: Saturday, June 14, 2014 at 7 a.m.
Start Location: Bridgestone Arena, 5th and Broadway
Route Includes: Bridgestone Arena, Music City Center, Midtown and Music Row
Registration Fees:
- $30 now-5/2/2014
- $35 5/3-6/13/2014
- $40 Race Day
- $100 for a team of five
Awards: Every participant will receive a complimentary T-shirt and medal for completion, grand prizes for Top 3 finishers, male and female, and giveaways for all!
Sign up for the race today! Registration is available for both individual and teams! Sign up as a chapter, an agency/company, a committee, or just as friends! Participating as a group can make the event even more fun, and teams save on registration fees!
Can’t join the run/walk but still want to participate? Join the race virtually by becoming a Friend of 9-1-1 Fundraiser!
Learn more about the Friends of 9-1-1 program at www.friendsof911.org.
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
UPCOMING DEADLINES
Each year at the association's Annual Conference, NENA honors those 9-1-1 professionals and members of the NENA family who have passed during the previous year. If you would like someone included in the "In Memoriam" tribute video, please contact Southeastern Region Director Linda Draughn-Woloski.
OPS UPDATE
The NENA NG9-1-1 Education and Training working group has prepared a few talking points related to text-to-9-1-1 in order to ensure that the 9-1-1 community provides a consistent message nationwide. If contacted by the media related to text-to-9-1-1, below are talking points that may be used. These messages can be incorporated into a news release or educational materials.
Click here to visit the text-to-9-1-1 resources page, where you will find the Media Tips document, along with other valuable text-to-9-1-1 documents, including the Information and Planning Guide, training documents, and more.
In preparing for NG9-1-1 technology, as well as planning for routine replacement of PSAP premise equipment that is reaching the end of its service life, 9-1-1 administrators need to develop well-written Request for Proposals (RFPs) that clearly define requirements and expectations for any proposed systems. However, the process of defining minimum baseline functionality, desired features, and expected deliverables in order to ensure a successful system implementation can be quite frustrating for the PSAP administrator, as well as the responding prospective vendors. The anticipated product of this work group will be an informational document for PSAP administrators that will assist them with the essential elements and best practices of RFP documents, as well as a sample boiler plate template to help successfully identify and document requirements for procurement of PSAP equipment. Members of both the PSAP and vendor community are encouraged to participate in this work group. If you would like to volunteer for this NENA Work Group, please complete the Join this Work Group form associated with the Request for Proposal (RFP) Work Group. Any specific questions may be directed to Lisa Dodson.
Project Need:
PSAPs may receive emergency calls from railroad call centers, railroad-sworn personnel, or similar parties related to railroad incidents. PSAPs must interact with railroad call centers when the PSAP becomes aware of an incident requiring emergency assistance involving a railroad.
Stakeholders:
Public Safety Authorities, PSAPs, Railroad Call Center management and personnel, Federal Railroad Administration, railroad field responders, Emergency First Responders
Scope:
It is of benefit to both railroad and PSAP personnel to have standardized national recommendations and procedures, ensuring a quick and accurate information exchange. The NENA railroad and PSAP working group (WG) will provide information and guidance for updating of NENA 56-507 Railroad Public Safety Answering Points (PSAPs) Interaction document. The WG shall provide updated information and guidance for operational interaction between PSAPs, railroad call centers, railroad-sworn personnel in the field, and related railroad responders.
Interested parties should send an email to DSC-leadership@dev.nena.org.
TECH UPDATE
NENA Registry System (NRS) Standard, NENA-STA-xxx (DRAFT) is available for a 15 Business Day Public Review and Comment starting May 19, 2014, and ending on June 6, 2014, at 5 p.m. ET.
This document defines how the NRS was implemented and how it will be maintained. All comments shall be submitted by clicking here and then selecting "add a comment" just above the title "Document Details." Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another".
You may contact the NENA Committee Resource Manager with any questions or concerns about submitting your comments.
The Emergency Services IP Network Design (ESIND) Work Group is currently looking for volunteers to assist in reviewing the Emergency Services IP Network Design document. Several areas in the document will need to be improved including:
- Assignment of Autonomous System Number (AS) Numbers – including interaction with American Registry for Internet Numbers (ARIN)
- Uniform DNS entries for ESInet’s
- Coordinate and document empirical testing on the performance thresholds described in the document
This important work will result in the updating of NENA 08-506 that can be used by vendors and 9-1-1 authorities when implementing NG9-1-1 systems. To join this group, please go here. Complete and submit the form, which will go to the work group co-chairs, Jim Lockard and Joel McCamley.
GOVERNMENT AFFAIRS UPDATE
Click here to read NENA's comments in response to the Third Further Notice of Proposed Rulemaking adopted by the FCC on February 20, 2014, in the Wireless E9-1-1 Location Accuracy Requirements proceeding.
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends and updates on public safety issues – not just 9-1-1, but police, fire and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them and provide direct links to the original sources.
In other words, we do all the research and you get the latest news in your inbox or on your handheld device, absolutely free.
HELP WANTED
NENA's new and improved career center now offers more options and search functionality to job seekers and recruiters, including the ability to browse openings by category, subscribe to receive email notifications of new openings and apply for openings directly online. Recruiters can now view and rate candidates applying for openings, search the resume database of available candidates (members-only feature) and manage postings online.
UPCOMING EDUCATION COURSES
05.18.14 - Change Management in 9-1-1 - Lansing, MI - Register Here!
05.28.14 - Webinar Wednesday - Making the Leap: Tools for Career Advancement - Register here!
06.11-15.14 - Center Manager Certification Program - Nashville, TN (NENA 2014)
06.14.14 - Training the 9-1-1 Trainer - Nashville, TN ( NENA 2014)
06.14.14 - Supervisory Development: A Guide to Moving Ahead in Your Career - Nashville, TN ( NENA 2014)
06.14-15.14 - SOP SOS - Nashville, TN ( NENA 2014)
06.14.14 - Interpersonal Skills - Nashville, TN ( NENA 2014)
06.15.14 - Liability Issues in the 9-1-1 Center - Nashville, TN ( NENA 2014)
06.15.14 - Comm Center Staffing Workshop - Nashville, TN ( NENA 2014)
06.15.14 - Caught in the Middle: A Guide to Middle Management - Nashville, TN ( NENA 2014)
06.15.14 - Developing a Quality Assurance Program from Call to End of Incident - Nashville, TN ( NENA 2014)
06.15.14 - Understanding Databases in NG9-1-1 - Nashville, TN ( NENA 2014)
08.13.14 - Overcoming Negativity in the Comm Center - Salt Lake City, UT (NENA Education Summit)
08.14.14 - Caught in the Middle: A Guide to Middle Management - Salt Lake City, UT (NENA Education Summit)
08.15.14 - Customer Service for 9-1-1 Professionals - Salt Lake City, UT (NENA Education Summit)
09.05.14 - Customer Service for 9-1-1 Professionals - Sacramento, CA (NENA Education Summit)
09.06.14 - Developing a Quality Assurance Program from Call to End of Incident - Sacramento, CA (NENA Education Summit)
09.07.14 - Caught in the Middle: A Guide to Middle Management - Sacramento, CA (NENA Education Summit)
09.15-19.14 - Center Manager Certification Program - Waterbury, CT
Questions? Want to bring a course directly to you?
Visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education & Operational Issues Director, Ty Wooten, for additional information.
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