NENA NEWS
By now, you should have received an email from NENA with a link to your 2014 NENA dues notice. Help NENA go green and save a stamp by choosing to pay online by check or credit card. If this is not an option for you or your agency, the email also contained a link allowing you to print out a copy of your invoice for local processing.
Instantly renew your membership online in just a few easy steps:
1) Simply log in to the NENA website.
2) Go to your Manage Profile page.
3) Click on Membership under the "Account History" header to view your renewal options.
4) Pay online by check or credit card.
5) Print out a receipt for your records.
In appreciation of your continued support, when you renew online by credit card before Dec. 31, 2013, you will receive free access to an upcoming NENA webinar of your choice - a $50 value!
We look forward to sharing many new and exciting member benefits with you in the coming year!
Looking to get more out of your career? Want to stay on top of the latest in emergency communications? Need continuing education credits? NENA’s education program has just what you are looking for! We've already scheduled dozens of educational opportunities for you in 2014 and are adding more to the calendar every day! Our courses and certification programs, developed and lead by experts in the field, provide relevant, informative, and up-to-date training on all aspects of 9-1-1 technology and PSAP operations. Check out the current list of classes towards the end of this email or view it online. Contact Ty Wooten if you would like to book a class in your area or if you have any questions.
9-1-1 Goes to Washington (March 23-26 in Arlington, VA) brings together hundreds of 9-1-1 professionals from around the country with policy leaders in our nation's capital to explore and discuss today's most pressing 9-1-1 and emergency communications issues. 9-1-1 Goes to Washington is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials.
Click here to make your hotel reservations at the conference host site, the Crystal Gateway Marriott. Watch the 9-1-1 GTW webpage for registration details and additional information in the coming weeks.
Housing is now open for the NENA 2014 Conference & Expo, June 14-19, 2014, in Nashville, TN! Click here to make your reservations today. With a wide variety of options just steps from the Music City Convention Center and all that downtown Nashville has to offer, be sure to book early to get the best possible rate at your hotel of choice!
More Details Coming Soon! Stay tuned for lots more about NENA 2014 in the coming weeks! You can expect a preliminary conference agenda, pre-con course info, special event announcements, and, most importantly, registration information!
NENA is pleased to open the nominations process for our 2014-2015 Executive Board election! This election will be for the following positions: Second Vice President, Southeastern Regional Director, Western Regional Director, and Private Sector Director. All nominees must be current members in good standing and current Emergency Number Professionals (ENPs). Nominees for the position of Regional Director must reside in the region they wish to represent.
Nomination / Election Documents:
- Nomination Form - PDF
- Executive Board Statement of Responsibilities - PDF
- Request for Paper Ballot - PDF
The nomination deadline is March 14, 2014. Contact Bri Robinson with any questions about the nomination process, eligibility requirements, or general election details.
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
UPCOMING DEADLINES
Add your name to the list of more than 1,200 ENPs! If you are eligible to sit for the ENP examination, now is the time to consider preparing for the next examination period to be held early next year. The Winter 2014 window for the ENP Examination is from January 18 – February 1, 2014, but the deadline to register is December 16, 2013. Please go to www.nena.org/enp to learn more about how to become an ENP and to sign up.
OPS UPDATE
"Every public safety Agency needs to be aware of these attacks," said NENA Education and PSAP Operations Director Ty Wooten. "They must take immediate action to report the attacks to the proper authorities we have in our recommended response. Most importantly, neither agencies nor personnel should pay the money that the callers are demanding. It will not make the issue go away, you will just set your agency or yourself to become a target again later."
Information continues to be received from multiple jurisdictions indicating the existence of ongoing attacks targeting the telephone systems of public sector entities. More than 200 such attacks have been identified to date. The perpetrators of the attack launched numerous phone calls against the target telephone network, tying up the system and preventing the agency from receiving legitimate calls. This type of attack is referred to as a TDoS or Telephony Denial of Service Attack.
As a result of a cooperative effort between Federal Authorities, public safety representatives, and commercial service providers, a checklist has been developed to provide you with information that will assist in the development of a continuity of operations plan for your agency.
Click here to view the checklist online or here to download a PDF copy.
The Northern Illinois University Trauma, Mental Health, and Recovery Laboratory is recruiting and enrolling 9-1-1 telecommunicators for a series of studies examining the health and experiences of telecommunicators. The survey is broken into two categories, one for trainees and one for experienced telecommunicators. If you or anyone on your team is interested in participating in this landmark study, please send an email to tmhrlab@niu.edu providing your name, contact number, agency, and the category you are registering for (trainee or experienced). You may also click here to submit your information via web form.
TECH UPDATE
Version 2 of the NG9-1-1 Transition Planning Considerations Information Document focuses on the aspect of transitioning of location-related data from the legacy environment to the NG9-1-1 environment. This document assumes that a 9-1-1 Authority is likely starting with an environment consisting of traditional components such as an ALI system, Selective Router(s), a Database Management System (DBMS), tabular MSAG, and a legacy network. It also assumes that the 9-1-1 Authority has developed a set of GIS data to a level that approximates the contents of their MSAG. Each 9-1-1 Authority should previously have performed some preliminary reconciliation between their GIS data and their MSAG. The Authority may have also performed further reconciliation work between their GIS and Postal data. If an Authority that provides GIS data for 9-1-1 use has not performed this reconciliation work, it should take up the task at the earliest opportunity as such reconciliation is viewed as a first step in NG9-1-1 data transition. Since a 9-1-1 Authority can choose a variety of deployment plans, this document identifies the most common and most likely impacts on 9-1-1 location and routing data. Other aspects of E9-1-1 to NG9-1-1 data transition will be covered in other documents.
GOVERNMENT AFFAIRS UPDATE
Click here to view the video archive and presentation materials from the FCC’s Public Safety and Homeland Security Bureau workshop that discussed recent developments in the use of wireless technology to contact emergency services. The workshop explored current trends that may be affecting the provision and quality of 9-1-1 location information delivered to PSAPs, including the increased volume of wireless 9-1-1 calls and the increase in wireless calls originating from indoor locations. The workshop also examined issues raised in the August 12, 2013, ex parte filing by the CALNENA regarding the percentage of wireless 9-1-1 calls in which E9-1-1 Phase II location information is provided to PSAPs.
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends, and updates on public safety issues - not just 9-1-1, but police, fire, and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them, and provide direct links to the original sources.
In other words, we do all the research and you get the latest news in your inbox or on your handheld device, absolutely free.
HELP WANTED
NENA's new and improved career center now offers more options and search functionality to job seekers and recruiters, including the ability to browse openings by category, subscribe to receive email notifications of new openings, and apply for openings directly online. Recruiters can now view and rate candidates applying for openings, search the resume database of available candidates (members-only feature), and manage postings online.
UPCOMING EDUCATION COURSES
02.24-28.14 - Center Manager Certification Program - Parsippany, NJ - Register here!
03.10-14.14 - Center Manager Certification Program - Marysville, OH - Register here!
03.23.14 - Leadership in the 9-1-1 Center - Arlington, VA ( 9-1-1 Goes to Washington)
03.31-04.04.14 - Center Manager Certification Program - Pikesville, MD
04.11.14 - Liability Issues in the 9-1-1 Center - Schaumburg, IL (NENA Education Summit) - Register here!
04.12.14 - Caught in the Middle: A Guide to Middle Management - Schaumburg, IL (NENA Education Summit) - Register here!
04.13.14 - Overcoming Negativity in the Comm Center - Schaumburg, IL (NENA Education Summit) - Register here!
04.28.14 - Quality Assurance Beyond Call Taking - Orlando, FL ( IAED Navigator)
04.29.14 - Caught in the Middle: A Guide to Middle Management - Orlando, FL ( IAED Navigator)
05.12-16.14 - Center Manager Certification Program - Seattle, WA
05.14.14 - From Ostrich to Eagle: Improving the PSAP Work Culture - Virginia Beach, VA ( VA NENA Conference)
06.11-15.14 - Center Manager Certification Program - Nashville, TN (NENA 2014)
06.14.14 - Training the 9-1-1 Trainer - Nashville, TN ( NENA 2014)
06.14.14 - Supervisory Development: A Guide to Moving Ahead in Your Career - Nashville, TN ( NENA 2014)
06.14-15.14 - SOP SOS - Nashville, TN ( NENA 2014)
06.14.14 - Interpersonal Skills - Nashville, TN ( NENA 2014)
06.15.14 - Liability Issues in the 9-1-1 Center - Nashville, TN ( NENA 2014)
06.15.14 - Comm Center Staffing Workshop - Nashville, TN ( NENA 2014)
06.15.14 - Caught in the Middle: A Guide to Middle Management - Nashville, TN ( NENA 2014)
06.15.14 - Developing a Quality Assurance Program from Call to End of Incident - Nashville, TN ( NENA 2014)
06.15.14 - Understanding Databases in NG9-1-1 - Nashville, TN ( NENA 2014)
08.06.14 - Overcoming Negativity in the Comm Center - Salt Lake City, UT (NENA Education Summit)
08.07.14 - Caught in the Middle: A Guide to Middle Management - Salt Lake City, UT (NENA Education Summit)
08.08.14 - Customer Service for 9-1-1 Professionals - Salt Lake City, UT (NENA Education Summit)
09.05.14 - Customer Service for 9-1-1 Professionals - Sacramento, CA (NENA Education Summit)
09.06.14 - Developing a Quality Assurance Program from Call to End of Incident - Sacramento, CA (NENA Education Summit)
09.07.14 - Caught in the Middle: A Guide to Middle Management - Sacramento, CA (NENA Education Summit)
09.15-19.14 - Center Manager Certification Program - Waterbury, CT
Questions? Want to bring a course directly to you?
Visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education & Operational Issues Director, Ty Wooten, for additional information.
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