Every day, 9-1-1 professionals like you help people facing issues of life and death. So often, a telecommunicator’s calm and reassuring voice is the first sign of hope when all can feel lost.

This holiday season, you have a chance to help members of our 9-1-1 family. When you contribute to NENA's Gold Line Scholarship Fund, you’re empowering 9-1-1 professionals to do their very best.

Time and time again, we've heard that the ability to attend conferences and training programs really makes a difference. Our scholarship recipients receive skills and knowledge that enable them to adapt and overcome the challenges they face every day. But they can't do it without your support!

Click here to donate or text NENA to 71777!

Our goal for this end-of-year scholarship drive is $50,000 – enough to provide twenty scholarships for 9-1-1 professionals like you who don’t have access to this vital and life-changing training. It is only through your generosity that we can meet this goal and make an impact!

Registration is now open for NENA's NG9-1-1 Standards & Best Practices Conference! Click here to register and here to book your housing!

Learn, Collaborate, & Contribute at the NG9-1-1 Standards & Best Practices Conference!
#NENASBP (January 15-18, 2024 at the Hilton Clearwater in Clearwater, FL) is a conference unlike any other. It is an interactive, informative, attendee-driven event where you not only learn about the evolution of 9-1-1, but also create the guidelines, resources, and documents that enable NG services, systems, and PSAPs to reach their full potential.

With your peers from across the 9-1-1 industry, you’ll discuss and work to address the most pressing issues facing 9-1-1, including: recruitment, hiring, and retention; artificial intelligence; GIS and NG-data needs; location services and accuracy; culture; interoperability; telecommunicator SOPs; text-to-9-1-1; transition planning; cybersecurity; multimedia messaging and accessibility; training; wellness and resiliency; the evolution of 9-1-1 center supervision and management; and more!

No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it! 

Click here to learn more about #NENASBP. 

With today’s ever-increasing security breaches and ransomware attacks, it’s now more important than ever to ensure that your PSAP is safe and secure as well as able to ward off any possible attacks.

Hamilton is experienced and knowledgeable in protecting businesses of all sizes from these potentially devastating and costly attacks. Their goal is to work with you to determine the best way to protect your business. Plain and simple. 

As a leading provider of cybersecurity solutions, Hamilton offers a Cyber Tune-Up to help their customers uncover any network vulnerabilities. They can help you verify the security of your network and discover any vulnerabilities that pose a risk to your business.

Hamilton's comprehensive evaluation of your organization’s network security includes a one-time vulnerability assessment. The assessment will produce a comprehensive risk report that outlines the vulnerabilities in your network. Included in the base service is 10 hours of professional labor to remediate the most critical vulnerabilities discovered in your network. 

Contact Hamilton for a free consultation and to see how their Cyber Tune-Up service can get you started on the right path to protecting your PSAP. 

Save the date! Voting for NENA's Board of Directors opens on March 15, 2024. This election is for the following position:

Second Vice President | Three Candidates

• Daryl Ostendorf, ENP
• Jacob Saur, ENP
• Roxanne VanGundy, ENP

Private Sector Director | Four candidates

• Brian Godsy, ENP
• Karima Holmes, ENP
• Karin Marquez, ENP
• Glenn Roach, ENP

The elections for Southeastern Region Director and Western Region Director are uncontested, and therefore will not be open for voting (read Cassie Lowery, ENP’s [Southeastern Director] candidate statement here and Stacy Miller, ENP's [Western Director] candidate statement here).

The positions of Northeastern Region Director, North Central Region Director, and Canadian Region Director will be up for election in 2025.

Contact the Elections Committee with any questions about the nomination process, eligibility requirements, or general election details.

NENA  is seeking qualified candidates to manage interoperability programs under the auspices of the NG9-1-1 Interoperability Oversight Commission (NIOC).

The incumbent will provide general support to NIOC. NIOC is the independent oversight governance body for the NG9-1-1 Public Key Infrastructure (PKI), Forest Guide, and other technical interoperability services key necessary for interoperability and security in NG9-1-1 in North America and beyond. These services are required under standards promulgated by NENA: The 9-1-1 Association and the Internet Engineering Task Force IETF. NIOC sets the rules and policy for operating these services and performs oversight for their day-to-day operation, including compliance and finances. NENA’s Board appointed NIOC as an independent organization in early 2020.

Click here to learn more and apply. 

The NENA Impact of IoT Devices and Emergency Calling Applications Information Document describes the impact of Internet of Things (IoT) devices and emergency calling applications (Apps) on 9-1-1 and provides crucial instruction to developers of IoT devices and systems so that their implementations are effective in their intended interaction with 9-1-1 services.

NENA is committed to ensuring that the information provided for the 9-1-1 community is timely, relevant, and reliable. Thank you to those that put in the hard work to review and affirm the contents of the document.

We are always seeking volunteers to support NENA’s document efforts. Please see our list of active working groups and consider joining one today!

The NENA Security for Next Generation 9-1-1 Standard establishes the minimal guidelines and requirements for the protection of NG9-1-1 assets or elements within a changing business environment.

Members of the Working Group can download the document and submit comments by going here and then selecting Add a Comment from the Edit icon drop-down menu. All others may download the document and submit comments by going here and then selecting Add a Comment from the Document Actions icon drop-down menu.

Please complete all requested data and click Save or, if submitting multiple comments, click Save and Add Another. If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each (ex. Page 22, Line 761: Correct moist to most). If the correction is within a table, please provide the table name and page number of the error and your recommended change.

All comments are due by December 11, 2023. You may contact the NENA Committee Resource Manager with any questions or concerns. 

Every February, the NG9-1-1 Institute hosts the Annual 911 Honor Awards Reception in D.C. to honor the heroes, individual leaders, and outstanding groups / organizations of the 911 / public safety community from across the United States for their achievements in the prior year. There are six award categories; Citizen in Action, Government Leader, Public Safety Professional, Industry Professional, Outstanding Call Center, and NG911 Awareness. In addition, the Institute may recognize an individual with the "Heart of 911 Award."

Click here to learn more and submit your nomination by December 15. 

NENA seeks volunteers from the User, Producer, and General Interest categories to join the Interface Specification Development Working Group. The WG is working on a revision of the NENA Rules for Use of Version Control Repositories document. This work will provide an update to NENA's procedures for managing API definitions and schemas for our standards on GitHub. Some issues identified that will be included in the second version include tagging versions of an interface or schema, updates to OpenAPI, and changes to interfaces or schema, managing branches between multiple specifications affecting the same interface or schema, errors and omissions in publishing interface and schema definitions, and any other issues identified by working group members.

Meeting times may vary.

Click here to volunteer!

NENA seeks volunteers for the Conveyance of EIDO Working Group to shepherd the completed draft standard through the document review process. The resulting document is intended to be an ANSI‑approved version of the standard.

Specifically, the working group seeks to add members in the User and General Interest categories; a User is one who utilizes 9-1-1 related products or services and General Interest participants are those who do not fit into the User or Producer categories, such as consultants or those who are part of state or federal agencies. 

Click here to join the working group! Meetings take place on Fridays from 2PM - 3PM Eastern. Additional information can be obtained by emailing the WG Co-Chairs, Henry Unger, Tony Dunsworth, and Rick Blackwell.

The Joint NENA/APCO TERT (Telecommunicator Emergency Response Taskforce) Working Group seeks volunteers in the General Interest and Producer categories. Producers develop and/or provide 9-1-1 related products and services and General Interest members are those who do not fit into the User or Producer interest category, such as consultants or those who are part of state or federal agencies.

The Working Group meets on Thursdays from 11AM to 12PM Eastern.

Click here to volunteer. You can contact WG Co-Chairs, Rebecca Conners and Jennifer Arnold with any additional questions. 

NENA seeks volunteers to help develop administrative, technical, and operational standards for PSAPs/ECCs seeking to deploy or otherwise implement Incident Related Imagery (IRI) technology. The intended deliverable is an ANSI-approved standard.

The IRI WG seeks representation from User, Producer, and General Interest categories with experience in the public-facing and private-sector sides of the emergency-communications industry. Working Group efforts will be solution agnostic, not favoring or promoting any one platform or technology. PSAP/ECC representation is welcomed and encouraged from all levels, especially from frontline personnel currently working with, or who anticipate working with, IRI technology.

Meetings will be held the second Wednesday of every month from 3PM to 4PM Eastern, beginning on 01.10.24.

Click here to join the Incident Related Imagery (IRI) Working Group.