Registration is now open for NENA's NG9-1-1 Standards & Best Practices Conference! Click here to register and here to book your housing!

Learn, Collaborate, & Contribute at the NG9-1-1 Standards & Best Practices Conference!
#NENASBP (January 15-18, 2024 at the Hilton Clearwater in Clearwater, FL) is a conference unlike any other. It is an interactive, informative, attendee-driven event where you not only learn about the evolution of 9-1-1, but also create the guidelines, resources, and documents that enable NG services, systems, and PSAPs to reach their full potential.

With your peers from across the 9-1-1 industry, you’ll discuss and work to address the most pressing issues facing 9-1-1, including: recruitment, hiring, and retention; GIS and NG-data needs; location services and accuracy; culture; interoperability; telecommunicator SOPs; real-time text; transition planning; cybersecurity; multimedia messaging and accessibility; training; wellness and resiliency; the evolution of 9-1-1 center supervision and management; and more!

No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it! 

Click here to learn more about #NENASBP. 

Women in 9-1-1 Webinar Series: Wellness in 9-1-1 – It Is Possible!
Thursday, September 28 | 3PM Eastern (live) or On-Demand
Free! Click here to register!

What does wellness mean to you? The word tends to be defined or thought of differently by everyone. Is it mental, physical, emotional, nutritional, or something completely different? So, if everyone has a different idea of what wellness looks like, then how do we succeed at being well—and how does being well help us succeed?

Join us for a roundtable discussion with three subject matter experts on 9-1-1 wellness and how putting your wellness first will help you not only professionally, but also personally.

Can't attend on the 28th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Presenters: Laurie Anderson, ENP – NENA Immediate Past President | Roxanne VanGundy ENP – Lyon County Emergency Communications Center| Ryan Chambers – Denise Amber Lee Foundation | Ashley Warner – NCNENA Wellness & Peer Support Team

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the twelve-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

*ILO stands for Instructor-Led Online

Visit the NENA Education Calendar to see additional upcoming classes in your area and online! 

NENA is pleased to open the nominations process for our 2024-25 Board of Directors election! This election will be for the following positions:

 Second Vice President

• Southeastern Region Director
• Western Region Director
• Private Sector Director

 Statement of Responsibilities – Must be signed by nominee and co-signed by an agency representative (if applicable)

• Nomination Form – Can be completed by the applying candidate or by a third-party nominator
• Relevant NENA polices and procedures
• NENA's bylaws

 Click here to fill out your board nomination form online. A paper form is available in the .zip file of documents and resources.

The nomination deadline is October 1, 2023 at 5PM Eastern. Contact the Elections Committee with any questions about the nomination process, eligibility requirements, or general election details. 

The NENA Public Safety Communications & Railroad Interaction Standard Operating Procedures provide guidance to PSAPs and railroad control centers on best practices when interacting with each other on emergency incidents that involve railroads or railroad assets.

Members of the Working Group can download the document and submit comments by going here and then selecting Add a Comment from the Edit icon drop-down menu. All others may download the document and submit comments by going here and then selecting Add a Comment from the Document Actions icon drop-down menu

Please complete all requested data and click Save or, if submitting multiple comments, click Save and Add Another. If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each (ex. Page 22, Line 761: Correct moist to most). If the correction is within a table, please provide the table name and page number of the error and your recommended change.

All comments are due by September 25, 2023. You may contact the NENA Committee Resource Manager with any questions or concerns. 

The NENA Standard for 9-1-1/988 Interactions provides recommendations and best practices to help callers who are experiencing mental health crises. It outlines operational and technical considerations for ECCs/PSAPs to establish an effective working relationship with the 988 community.

Members of the Working Group can download the document and submit comments by going here and then selecting Add a Comment from the Edit icon drop-down menu. All others may download the document and submit comments by going here and then selecting Add a Comment from the Document Actions icon drop-down menu.

Please complete all requested data and click Save or, if submitting multiple comments, click Save and Add Another. If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each (ex. Page 22, Line 761: Correct moist to most). If the correction is within a table, please provide the table name and page number of the error and your recommended change.

All comments are due by October 9, 2023. You may contact the NENA Committee Resource Manager with any questions or concerns. 

The FirstNet Health and Wellness Coalition has identified the major barriers to mental health program adoption among first responder agencies and developed 5 key recommendations to improve the health and wellness of public safety in the new white paper, Helping the Helpers: Lessons Learned and Outcomes to Date from the FirstNet Health and Wellness Coalition.

Based on lessons learned from FNHWC in its first 3 years and feedback from emergency responders around the country, the white paper establishes tangible next steps to better implement health and wellness programs and lays the foundation for public safety legislative advocacy going forward.

Click here to read more. 

"NENA welcomes the U.S. Senate’s action today in confirming Anna Gomez to serve as a member of the Federal Communications Commission," said Brian Fontes, CEO of NENA.

"We have known Anna for years as she served at the FCC, at the National Telecommunications and Information Administration (NTIA), and in private practice. Anna is a person of the highest integrity, and she is an expert in telecommunication law and policy. She fully understands all aspects of 9-1-1 and public safety policy. She will make an excellent commissioner."

The SAFECOM program, in collaboration with the Cybersecurity and Infrastructure Security Agency (CISA), is conducting the SAFECOM Nationwide Survey (SNS) to gauge the needs, capabilities, and gaps in our country's emergency communications landscape. If you or your organization is a stakeholder in public safety communications, your participation is invaluable for achieving the following goals:

• Providing actionable data on the current and future state of public safety communications operability, interoperability and continuity, ensuring a secure and resilient America.
• Influencing policy and funding decisions to support emergency communications, programs and services, by informing key decision-makers and government officials of what is needed.
• Driving capability improvements nationwide by spotlighting progress, sharing best practices and identifying areas for enhancement based on evidence-based guidance and resources.

 The deadline for participating in the survey is September 29, 2023.

Click here to take the survey. 

The Department of Homeland Security (DHS) launched its inaugural State and Local Cybersecurity Grant Program (SLCGP) last year, with an allocation of $185 million for fiscal year 2022. This year, an increased funding provision of $374.9 million has been announced for fiscal year 2023. As it enters its second year, the SLCGP is uniquely designed for state governments, although local and territorial entities are urged to work with their state counterparts to benefit from the available funds.

Cyberattacks pose one of the greatest threats to the nation and EMS and 9-1-1 agencies are particularly susceptible to these attacks. EMS agencies collect and store personal identifiable information, making them vulnerable to sensitive information theft. As 9-1-1 PSAPs are the critical link to deploying emergency response personnel, they are at risk of cyberattacks geared to impede the delivery of their essential services. EMS and 9-1-1 leadership are strongly encouraged to collaborate with their state offices to leverage this funding opportunity.

Click here to learn more. 

There is a new study about how mental health stigma predicts the attendance of emergency services personnel at critical incident stress debriefings. You are invited to complete a 5-minute anonymous survey. Seeking volunteers that meet these requirements: 

• 18 years old or older
• Employed as an emergency services professional (LEO, firefighter, EMS clinician, 9-1-1 telecommunicator, death investigator)
• Employed in the United States 

This study is part of the doctoral program for Braxton Morrison, a Ph.D. student at Walden University. The survey will be open until the end of September. 

The Virtual PSAP Management Work Group is seeking subject matter experts to help complete the standard document. The working group was created to convert the 2017 information document into an ANSI standard. Since the original publication, the pandemic, civil unrest, and technological developments have expanded the interest in alternative PSAP operational alternatives.

Specifically, the WG seeks members in the General Interest and Producer categories. Producers develop and/or provide 9-1-1 related products and services and General Interest members are those who do not fit into User or Producer categories, such as consultants or those who are part of state or federal agencies.