NENA and its survey partner, Carbyne, recently announced the groundbreaking findings of the inaugural Pulse of 9-1-1 State of the Industry Survey. This first-of-its-kind survey unveils compelling insights into the critical challenges faced by America's 9-1-1 professionals.

The study, capturing the perspectives of 9-1-1 directors, managers, supervisors, and dispatchers, paints a picture of an industry under immense pressure. It reveals a seasoned, overstressed workforce grappling with surging call volumes, complex compounded emergencies, outdated technologies, and insufficient support.

"This is a very insightful report on the current state of 9-1-1. I believe it will be a springboard for important discussions and, more importantly, actions to improve 9-1-1," said Brian Fontes, CEO of NENA: The 9-1-1 Association.  

Click here to read more. 

The upcoming 11th NG9-1-1 Industry Collaboration Event, ICE 11, will be held November 1–3 at the Illinois Institute of Technology, Real-Time Communications Lab, in Wheaton, IL.

This event will largely repeat and expand upon ICE 10, which focused on NENA i3 Standard for Next Generation 9-1-1, Version 3, and related standards. ICE 11 will include an additional focus on the creation, logging, and conveyance of Emergency Incident Data Object (EIDO) through NextGen Core Services and NG PSAP systems (call handling and CAD). This EIDO testing was attempted, but largely uncompleted, at ICE 10, so it will be a focus again for ICE 11.

NENA invites all interested vendors that provide an NG9-1-1 product or service to participate. Originating Service Providers, NGCS vendors, Forest Guide developers, Call Handling, Incident Handling, Logging Records, Computer-Aided Dispatch (CAD) providers, etc. should consider participating in this event.

Click here to learn more about ICE 11 test scenarios, registration, and housing. 

*ILO stands for Instructor-Led Online

Visit the NENA Education Calendar to see additional upcoming classes in your area and online! 

The NENA GIS Data Transition Information Document offers guidance to assist those who have been tasked with becoming Geographic Information System (GIS) Data Providers for Next Generation 9-1-1 (NG9-1-1) or are otherwise involved in planning or executing an NG9-1-1 data transition.

Members of the Working Group can download the document and submit comments by going here and selecting "Add a Comment" from the Edit icon drop-down menu.

All others may download the document and submit comments by going here and selecting "Add a Comment" from the Document Actions icon drop-down menu.

Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another."

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each (ex. Page 22, Line 761: Correct moist to most). If the correction is within a table, please provide the table name and page number of the error and your recommended change.

All comments are due by August 12, 2023. You may contact the NENA Committee Resource Manager with any questions or concerns.

The NENA Next Generation 9-1-1 (NG9-1-1) United States Civic Location Data Exchange Format (CLDXF US) Standard defines the US profile of the Internet Engineering Task Force (IETF) Presence Information Data Format-Location Object (PIDF-LO) to provide a format for exchange of civic location records.

As a Public Review 3, only the areas highlighted in yellow are open for comment.

Members of the Working Group can download the document and submit comments by going here and then selecting Add a Comment from the Edit icon drop-down menu. All others may download the document and submit comments by going here and then selecting Add a Comment from the Document Actions icon drop-down menu.

Please complete all requested data and click Save or, if submitting multiple comments, click Save and Add Another. If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each (ex. Page 22, Line 761: Correct moist to most). If the correction is within a table, please provide the table name and page number of the error and your recommended change.

All comments are due by September 5, 2023. You may contact the NENA Committee Resource Manager with any questions or concerns. 

NENA seeks to fill a vacancy on the Education Advisory Board (EAB) – the team charged with carrying out NENA’s educational mission. The EAB: 

• Identifies the training courses and other educational products that should be developed and offered by NENA;
• Facilitates the development, review, and production of books, multimedia products, and other resources that support NENA's educational initiatives and mission;
• Participates in the marketing of NENA's education and training products;
• Develops and engages in activities and initiatives that further the EAB’s mission and support the larger work of the association; and
• Acts as an advisory body and information filter for the Board of Directors, committees, and staff.

Candidates are required to be NENA members in good standing who possess the skills necessary to support and direct NENA’s educational mission and goals. Candidates holding the Emergency Number Professional (ENP) certification are preferred.

Learn more about the commitments associated with serving on the EAB here.

Applications are due by Wednesday, August 16. Click here to apply.

The RFP working group is reconvening to produce an updated version of the NENA Request for Proposal Considerations Information Document. The scope of this working group is to shepherd the completed draft of the document through the public review process to produce an updated version that includes expansions for cybersecurity concerns as they apply to RFP development, new sections on the Forest Guide and PSAP Credentialing Agency (PCA), and cross references to RFIs and RFPs in other documents.

A variety of expertise is sought for the volunteers of this work group, such as individuals with experience in developing RFPs, cybersecurity, digital certification processes, and Forest Guide establishment and usage. Individuals from local, county, and state government, as well as private industry professionals, with expertise in developing and responding to RFPs pertaining to NG9-1-1 products and services are desired.

Calls will be held on Wednesdays from 3PM – 4PM Eastern beginning August 16.

Click here to volunteer!