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Latest News


New Hotel Options Added!
Because housing has sold out at our host property, the Gaylord Texan, we've added two overflow properties. Shuttle service will be provided to and from each. Click here to book at the Courtyard Grapevine and here to book at the Hilton Garden Inn Grapevine.

Learn, Grow, Connect, & Discover at NENA 2023!
At NENA 2023, you will not only hear about the public safety issues of today and tomorrow, but also gain practical, real-world know-how that you can take home with you and put into action immediately. Featuring inspiring keynote speakers, more than ninety hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2023 is the must-attend event of the year. Don’t miss your chance to be a part of it! Check out the new digital conference brochure for full conference details!

Click here to register online for #NENA2023!


Register for the Run for 9-1-1, too! 
Lace up your running or walking shoes in support of 9-1-1 training and wellness programs on Saturday, June 17, and participate in the 9th Annual "Run for 9-1-1" Charity 5K in Grapevine, TX!

The run/walk promotes healthy living among 9-1-1 professionals, gives the greater Dallas community, and supporters from around the country, a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities. Click here to register.

US Digital Designs

The NG9-1-1 Interoperability Oversight Commission (NIOC) is pleased to announce it has issued its root certificate for PSAP Credentialing Agency (PCA), establishing the base for secure interoperability in Next Generation 9-1-1 (NG9-1-1) systems.

The standards-based Public Key Infrastructure (PKI) will enable disparate jurisdictions to interoperate their 9-1-1 systems securely and seamlessly with a shared root of trust, using credentials based on ANSI-approved consensus standards.

"This is a landmark achievement that reflects the original vision of NG9-1-1 standards, including the NENA i3 standard," said Steve McMurrer, Chair of NIOC. "On behalf of all the commission members, I would like to thank our public and private partners for making this possible. The vision of an interoperable, standards-based cybersecurity system has been a key objective of our collective standards work."

For more information about the NIOC, visit ng911ioc.org.  

Miller at Work
Training Update

ENP 101: How Certification Benefits You & Your Agency
Tuesday, May 23 | 3PM Eastern (live) or On-Demand
FREE! Click here to register!

NENA’s Emergency Number Professional (ENP) credential is the standard for excellence in our Industry. But what exactly is ENP certification, how do you get it, and what does it do for you? Join us for this special webinar where you will learn about:

  • The basics of applying, preparing for the exam, and taking the test;
  • The personal and professional benefits gained by becoming an ENP; and
  • The resources available to help you on your ENP journey. 

Can't attend on the 23rd? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Presenters: Nick LaMontia, ENP & Steve Morgan, ENP – NENA Institute Board

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

Questions? Contact Amanda Tegtmeyer with the NENA Education team.

Reducing Call Transfers With NG9-1-1 Call Routing: A Review of New Data From the State Of Utah
Sponsored by Motorola Solutions
Wednesday, June 7 | 1PM Eastern (live) or On-Demand
FREE! Click here to register!

How does Next Generation 9-1-1 Call Routing reduce call transfers? What new options are available to PSAPs with Next Gen call routing to address call overflow, with no human intervention, so that calls are evenly distributed across multiple PSAPs during an incident? Join us for this webinar that shares new data from the state of Utah that demonstrates how 9-1-1 Call Routing is saving precious seconds for telecommunicators and citizens. We'll be joined by Tina Mathieu, Deputy Director, Utah Communications Authority and Sam Bard, Director of Product Management, NGCS, Motorola Solutions and Dave Wilson, Motorola Solutions’ Industry Team and Emcee for the webinar.  All you need to bring are your questions!

Can't attend on the 7th? Register now and you will have access to the on-demand webinar archive via the registration landing page.

CEUs: Attend this webinar and receive one-half ENP re-certification point toward the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details will be provided to attendees via email automatically upon registration.

The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.
05.12.23 | Leadership in the 9-1-1 Center | ILO* | Register 
05.15.23 | (3-day course) | Center Training Officer (CTO) Program | Colorado Springs, CO | Register 
05.18.23 | Liability Issues in the 9-1-1 Center | ILO* | Register 
05.22.23 | (5-day course) | Center Manager Certification Program (CMCP) | Round Lake Beach, IL | Register 
05.23.23 | (3-day course) | 9-1-1 Center Supervisor Program | Harlingen, TX | Register 
05.31.23 | Advanced Fire Dispatching | ILO* | Register 
06.01.23 | Enhanced Caller Management | ILO* | Register 
06.05.23 | (3-day course) | 9-1-1 Center Supervisor Program | Stockton, CA | Register 


*ILO stands for Instructor-Led Online

Visit the NENA Education Calendar to see additional upcoming classes in your area and online! 

Association Business

Pursuant to NENA's Bylaws, notice is hereby given that the membership of the National Emergency Number Association will hold an annual meeting during the NENA 2023 Conference & Expo at 5:15PM on Sunday, June 18, 2023 in the Gaylord Texan’s Yellow Rose Ballroom in Grapevine, TX. The membership is advised of the following agenda:   

I. Discussion of, and voting on, proposed bylaws changes
II. Announcement of next annual conference site and dates
IIi. Reports of activities and financial condition of the association
IV. Announcement of election results
V. Members’ questions

Download Carbyne's Disaster Preparedness Guide
Carbyne, Inc.®
Disasters happen, but within your PSAP, failure is not an option. This Disaster Preparedness Guide will help you develop a plan on how to handle potential crises like a natural disaster, human caused events or tech issues. Creating a well-defined  emergency response protocol is essential.  Download the guide today for key tips on how to keep your PSAP going without loss of service during catastrophic events.
Learn more
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Advanced NG-911 and P25 Recording Solutions
Eventide Inc®
Eventide’s NexLog DX-series recording solutions are the most reliable, comprehensive, and easy to use recording products for NG-911, P25 and other critical communications.  NexLog DX-series recorders are highly secure and integrate with many PSAP systems including RapidSOS, RapidDeploy, ProQA, CAD and NG-911.  The NexLog DX-Series recording software is 100% designed, developed, and supported by Eventide in the USA. 
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Volunteers Wanted

The FutureThink Committee is responsible for researching, reporting, and forecasting emerging topics of importance. The Committee aims to guide public-safety leaders through long-term decision-making and direction setting, and in the development of action plans for NENA as a whole moving into the future. The Committee will provide education and outreach to NENA members to initiate discussion and prepare industry leaders for the future of 9-1-1. Committee work products may include standards, requirements, and informational documents, as well as non-traditional work products such as white papers, presentations, briefings, text contributions to other committees and working groups, regulatory and legislative campaign recommendations, and more.

Volunteers should have a variety of expertise, be forward thinking and accepting of new technologies. NG9-1-1 subject matter experts (SME), private sector professionals, and PSAP operations personnel are all invited to contribute, as well as anyone deeply familiar with how 9-1-1 works and how technology, economic, and political trends and events may affect us in the future.

One-hour calls will be held every 2nd and 4th Thursday of the month at 12PM Eastern beginning April 27th.

Click here to volunteer. 

NENA seeks volunteers with an interest in being a Working Group Co-Chair for the upcoming RFP Working Group. A Working Group Co-Chair is not required to hold a NENA membership or to be a subject-matter expert (SME). The applicant should possess administrative, facilitatory, and/or management skills related to meeting facilitation, preparation of agendas and notes, document creation and management, and overall working group discussion. Training will be provided.

NENA prefers that a working group have, at a minimum, three Co-Chairs to support the various duties of work group management and the document development process. More information on the Roles and Responsibilities of Working Group Chairs can be found in the NENAkb and NENA-ADM-001, section 7.3.

If you are interested in applying for the RFP Working Group Co-Chair role, please complete the application located at the bottom of the Development Steering Council page, under NENA Development Group Documents, and return via email to the PSAP Logistics Committee Co-Chairs Lisa Dodson and Amy McDowell.

Achieve Public Safety Grade GIS Data
GeoComm®
Our recommended steps involve assessing, improving, maintaining, and sharing your GIS data to fulfill its mission critical role in current and future 9-1-1 systems. These steps are also important in enabling 9-1-1 calls to spatially route to the appropriate Emergency Communications Center (ECC) in a NG9-1-1 environment.
Learn more about our proven process!
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