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NENA is happy to announce the availability of fifty Gold Line Telecommunicator Continuing Education Scholarships!

This scholarship opportunity is open to any telecommunicator, call taker, or dispatcher with at least one year of experience and in good standing with his or her current employer. Supervisory and other managerial personnel are not eligible for this award, nor are previous recipients. Each Telecommunicator Continuing Education Scholarship recipient receives:

  • Complimentary registration to the NENA 2023 Conference & Expo;
  • Complimentary registration for a one-day pre-conference course of choice at NENA 2023; and
  • A $1,000 travel stipend.

To be eligible for a scholarship, you must complete and submit the scholarship application and provide a current resume. Applications will be accepted through March 31, 2023. Scholarship winners will be notified no later than late-April.

Click here to apply for a scholarship.
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The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.

Click here for additional information on the award, including criteria, past recipients and more. Click here to submit your nomination online. The deadline for nominations is March 31, 2023.

It’s time to renew your NENA membership! Renewal takes just a few quick steps:

1. Simply log in to the NENA website. 
2. Go to your Manage Profile page. 
3. Click on Membership under the "Account History" header to view your renewal options. 
4. Pay online by check or credit card.
5. Print out a receipt for your records.

Don’t forget, group memberships are a great way to share all that NENA has to offer with everyone in your organization. If you're retired (and have been a NENA member for at least 12 years), you can apply for our "Retired" member category. Click here for details.

NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The scholarship will be awarded for the NENA 2023 Conference & Expo, and covers the conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.

Please visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. Click here to submit your application online. The application deadline is March 31, 2023.

Miller at Work
Training Update

Kickstarting Your Agency’s Wellness & Peer-Support Programs: Experiences From the Field
Wednesday, March 29 | 3PM Eastern (live) or On-Demand
FREE for NENA Members
Click here to register!

Wellness is more than a buzzword. It’s about keeping your team healthy, mission focused, and performing at their best. Join your colleagues from three agencies as they share with you their experiences and lessons learned from developing and deploying wellness initiatives and peer-support programs. You’ll learn about:

  • The benefits of wellness, resiliency, and peer-support programs;
  • Getting your own programs started; and
  • Overcoming roadblocks and building in sustainability.

 

Can't attend on the 29th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the twelve-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

Questions? Contact Amanda Tegtmeyer with the NENA Education team.

From Data to Action: How Real-Time Location Data Streamlines PSAP Operations
Sponsored by Motorola Solutions
Thursday, March 30 | 1PM Eastern (live) or On-Demand
FREE! Click here to register!

What is the benefit for the telecommunicator to connect to location-based data in real time, from one map? How does real time data affect intelligence gathering before first responders are dispatched? Does it simplify or complicate the task? Join us as we look at five components of a cloud based map and the impact on situational awareness, speed and accuracy. Hear JC Meyer, ENP Manager, Network and Security, Department of Public Safety, Lee County, FL along with Jeff Freeland, Mapping Product Manager, Motorola Solutions discuss with Facilitator Martin Doyle, Motorola Solutions’ Industry Team, what one map can do.

Can't attend on the 30th? Register now and you will have access to the on-demand webinar archive via the registration landing page.

CEUs: Attend this webinar and receive one-half ENP re-certification point toward the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details will be provided to attendees via email automatically upon registration.

The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.

03.22.23 | (3-day course) | Center Training Officer (CTO) Program | Memphis, TN | Register 
03.23.23 | Advanced Fire Dispatching | ILO* | Register 
03.31.23 | Leadership in the 9-1-1 Center | ILO* | Register 
04.03.23 | (3-day course) | Center Training Officer (CTO) Program | Castle Hayne, NC | Register 
04.03.23 | Liability Issues in the 9-1-1 Center | Bentonville, AR | Register 
04.03.23 | (3-day course) | Center Training Officer (CTO) Program | Bedford, VA | Register
04.07.23 | Advanced Police Dispatching | ILO* | Register 
04.11.23 | Advanced Police Dispatching | Castle Hayne, NC | Register 
04.12.23 | Enhanced Caller Management | Castle Hayne, NC | Register 
04.13.23 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Castle Hayne, NC | Register 


*ILO stands for Instructor-Led Online

Visit the NENA Education Calendar to see additional upcoming classes in your area and online! 

Association Business

NENA has partnered with Survey & Ballot Systems (SBS) to administer the 2023 Board of Directors election. On March 15, voting-eligible members will receive an email from "NENA Election Coordinator" at noreply@directvote.net with a link to the online ballot.

To ensure your election email arrives in your inbox on March 15, simply add "noreply@directvote.net" to your safe-sender list.

Ballots will only be sent to voting-eligible members (Public Sector, Private Sector, and Lifetime member categories only) residing in the Northeastern Region. If you do not receive your election email by March 16, please contact support@directvote.net.

There are two candidates for the position of Northeastern Region Director: 

You can learn more about each candidate by clicking the links above and by watching the on-demand "Meet the Candidates" webinar.

Document Announcements

NENA's GIS Data Model Template Working Group is pleased to announce the availability of its DRAFT NG9-1-1 GIS Data Templates for public review and consideration. The GIS Data Templates are a direct interpretation of version 2 of the NG9-1-1 GIS Data Model.

The primary purpose of the GIS Data Templates is a common data structure for data exchange between agencies or their vendors. It is the goal to provide a GIS Data Template for entities to use in order to ensure that the NG9-1-1 GIS Data Model is not interpreted in different ways. While the scripts and tools provided may be used by GIS Data Providers as a template for the management of their own NG9-1-1 data, it is expected that each GIS Data Provider will adapt the scripts and extend the schema to meet their specific organization's needs and requirements.

Before the GIS Template Working Group publishes its final deliverables, it is interested in hearing from any agency willing to extract, transform, or load (ETL) their GIS data into one of these templates. The working group is particularly interested in hearing about any complications, challenges, limitations, or other problems associated with the ETL process. There are two data structures provided as part of the NG9-1-1 GIS Data Model templates package: an open source version based on a PostgreSQL/PostGIS database and a version based on the Esri File GeoDatabase. The templates are available through NENA's GitHub Repository.

Click here to download the NG9-1-1 GIS Data Templates Reference Document. Issues should be reported directly within GitHub through the Issues tab. Alternatively, issues may be submitted as comments by going here and then selecting "Add a Comment" from the "Document Actions" icon drop down options. Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another."

All comments are due by March 14, 2023. You may contact the GIS Data Templates WG Co-Chairs, Jason Horning and Tom Neer, with any questions or issues accessing the templates and scripts within GitHub.

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Eventide’s NexLog DX-series recording solutions are the most reliable, comprehensive, and easy to use recording products for NG-911, P25 and other critical communications.  NexLog DX-series recorders are highly secure and integrate with many PSAP systems including RapidSOS, RapidDeploy, ProQA, CAD and NG-911.  The NexLog DX-Series recording software is 100% designed, developed, and supported by Eventide in the USA. 
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Volunteers Wanted

The NENA Institute Board (NIB) – the body that oversees the Emergency Number Professional (ENP) Certification Program – seeks nominees to fill two vacancies on the board.  One seat is to serve as North Central Region delegate, while the other is to serve as an At-Large delegate.  The North Central Delegate position is for two years and the At-Large Delegate position may be for one or two years, depending on which of two At-Large positions become open. 

Regional delegates represent the NENA membership and participate in the ENP examination review, but also have some responsibilities that focus on chapters within their respective regions.  At-Large delegates represent the NENA membership, help disseminate Institute and program information, and are involved in the ENP examination review.  Regional and At-Large delegates are expected to attend the NENA Annual Conference, a two-day NIB meeting each year (recently held in conjunction with NENA’s SBP Conference), and monthly conference calls.

Applicants must have a firm knowledge of 9-1-1 technology, management, and operations, with a good grasp of how 9-1-1 will change in the future. To be considered for the position, you must also be a current ENP and a NENA member.

Expressions of interest, along with a resume and/or bio, should be sent to Nominating Committee Chair, Nick LaMontia, by March 31.

NENA seeks volunteers with operational experience and with wireless carrier or text control center knowledge for the Text-to-911 Topics Working Group to update the text-to-911 informational documents. Document updates may include:

  • Handling Text-to-9-1-1 in the PSAP Information Document
  • PSAP Interim Text-to-9-1-1 Training Documents
  • Text-to-9-1-1 Public Education Plan Reference Document
  • Interim SMS Text-to-9-1-1 Information and Planning Guide

Meetings will be held on Thursdays at 12:00PM Eastern.

Click here to join!

NENA's Women in 9-1-1 (WIN) Alliance empowers women in 9-1-1 through leadership development, education, networking, and mentoring opportunities. Applications are now being accepted for a new co-Chair for WIN, starting June 2023.

Position requirements: 

  • The candidate will promote and advance WIN’s Vision, Mission & Objectives (defined on nena.org/win)
  • Candidate is passionate about 9-1-1 and has Leadership experience in either the Public Sector or Private Sector
  • Candidate must be a WIN member
  • Candidate has experience in defining strategies, initiatives to advance empowering women
  • Candidate has significant industry connections to drive Sponsorship activities
  • Candidate can commit to an anticipated work load of 8-10 hours/mo and attend most, if not all, the WIN meetings.

To apply, send email to Chandy Ghosh, WIN Co-Chair, and include:

  • Name, Address, Phone number
  • Number years of Leadership experience in Public Sector, Private Sector or Both
  • Currently employed at / Responsibility / Number of Years
  • Synopsis of previous 9-1-1 work experience / Number of Years
  • One paragraph on why this position is a good fit for you and how you could help WIN
Achieve Public Safety Grade GIS Data
GeoComm®
Our recommended steps involve assessing, improving, maintaining, and sharing your GIS data to fulfill its mission critical role in current and future 9-1-1 systems. These steps are also important in enabling 9-1-1 calls to spatially route to the appropriate Emergency Communications Center (ECC) in a NG9-1-1 environment.
Learn more about our proven process!
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