Navigating Adversity is a self-care online training course that puts you in the driver seat of your personal and professional wellbeing. By tactically pairing the most common adversities you’ll face throughout your career with the dimensions of human health and wellbeing proven to overcome each, this is the only validated, whole-life wellness-training course that delivers true resilience as the outcome.

Created by a crisis intervention psychologist, Navigating Adversity has been validated and peer-reviewed at the highest academic levels. Over the course of eight weeks, you’ll be given evidence-based tools that you can apply to your daily routines and immediately begin living your best life.

Starting and finishing with a thorough wellness questionnaire, you’ll know from day one which area of your life needs the most focus and where you’re overflowing with resources. We believe that the person best equipped to affect change in your life is you, so we created a course designed specifically to meet your needs as a 9-1-1 professional.

Evidence-based, confidential, peer-mentored, and 100% virtual. Make 2022 the year of you and register today!

Join the WIN Alliance as we network and discuss highlights from the #NENA2022 conference! Also, bring your favorite summer party appetizer or drink recipe ideas to kick-off the celebration!

Click here to join the happy hour on the 7th at 7PM Eastern!

The NG9-1-1 Interoperability Oversight Commission (NIOC) is pleased to announce the PSAP Credentialing Agency (PCA) is ready for production status and is ready to accept integrations in state and local ESInets. Available for review is a complete financial model which details all costs and fees for the PCA program.

Click here to read more. 

The NG9-1-1 Call Processing Metrics Standard defines normalized NG9‑1‑1 call processing metrics for computing useful statistics so that independent implementations can derive the same comparable measurements. It has been updated to support the implementations of NG9-1-1 Call Processing Metrics consistent with the NENA i3 Standard for Next Generation 9-1-1 and to add metrics from the soon-to-be-released Conveyance of EIDO Standard.

The document can be downloaded and comments submitted by going here and then selecting "Add a Comment" from the "Document Actions" icon. All comments are due by July 11, 2022.

You may contact the NENA Committee Resource Manager with any questions or concerns.

New Infrastructure Resources Can Support 9-1-1 System Improvement
The recently enacted Bipartisan Infrastructure Law, also known as the Investment in Infrastructure and Jobs Act, includes a significant increase in funding available to meet goals identified by the DOT and the National Highway Traffic Safety Administration (NHTSA). Join this webinar to learn more about how NHTSA’s commitment to supporting optimal 9-1-1 systems and the upcoming influx of resources can affect state and local 9-1-1 systems.     

Emerging Technology in the ECC: Adapting Workflows and Roles to Support Imagery and Multimedia
Emerging technology provides opportunities to better support telecommunicators, field responders and communities. Featuring incident examples, this session will reveal how imagery in the ECC—picture/video messaging, livestream video and traffic cameras—can provide a more efficient and informed response. Also on the agenda, lessons learned from technology adoption and how a new multimedia dispatcher role can supplement the traditional ECC workflow.

Click here to register for this webinar, presented by the National 911 Program, taking place on Tuesday, July 12 at 12PM Eastern. 

The Federal Communications Commission’s (FCC) Public Safety and Homeland Security Bureau (PSHSB) released a Public Notice on June 9 seeking information about the current state of technology capable of routing wireless 9-1-1 calls to the proper 9-1-1 call center. 

The Notice seeks an update on the progress made in the last four years since its 2018 Notice of Inquiry. Many of the issues the FCC is concerned with pertain to the technical aspects of implementing LBR technologies and how they are impacting public safety operations and the effectiveness of 911 response.

Comments are due Monday, July 11, 2022, and may be submitted via the FCC’s Electronic Comment Filing System or by sending mail to the Office of the Secretary, Federal Communications Commission. Instructions for submittal and mailing addresses are provided in the Public Notice. 

A newly-formed NENA/APCO Work Group will review and revise the Standard for the Establishment of a Quality Assurance/Quality Improvement (QA/QI) Program for Emergency Communication Centers (ECCs). The revision of this standard will provide uniform methods to evaluate the delivery of service by 9-1-1 personnel to ensure high standards of performance.

Click here to sign up by August 1.

The Fire Protection Research Foundation (FPRF), NFPA’s research affiliate, is conducting a study on Public Safety Call Answering and Event Processing Times. Public Consulting Group LLC (PCG) is working alongside the Fire Protection Research Foundation to collect, analyze, and summarize data regarding public safety call answering and processing times in the United States to determine if the current call time provisions in NFPA 1225, Standard for Emergency Services Communications, are reasonable.

PCG will be collecting and analyzing computer-aided dispatch (CAD) call data and other related information for analysis. The goal is to collect and analyze data from a diverse set of Public Safety Answering Points (PSAPs) dispatch centers (large, small, urban, rural, etc.). They are asking for voluntary participation from PSAP dispatch centers who would like their data to be included in the analysis. They will be excluding data regarding law enforcement calls to focus solely on fire and EMS events. Data will be aggregated for analysis; individual agency data will not be included in the final report. Please note that most of the data requested in this survey is best provided by management personnel responsible for the agency's PSAP or dispatch center.

If your agency/department would like to submit data for this study, follow the instructions provided on the Fire Protection Research Foundation’s website. Resources included on this website will help you to understand the simple data request and complete the questionnaire.

The due date for questionnaire completion and data submission is no later than July 22, 2022.