As we approach TC Week, NENA encourages you to honor the telecommunicators who help our communities every day!

The 9-1-1 Telecommunicator Tree of Life website provides an easy and visual way to recognize the dedication, commitment, and impact of 9-1-1 professionals. The "tree of life" concept has been used in 9-1-1 centers nationwide to celebrate successes, with a new "leaf" recognizing the lives impacted through quick dispatching of help or calm instructions about how to tie a tourniquet, provide CPR, or even deliver a baby.

Join the effort and recognize a deserving 911 telecommunicator by adding a "leaf" to the Tree of Life in their honor:

• Visit the 9-1-1 Telecommunicator Tree of Life website and select Add a Leaf
• Enter the telecommunicator’s name and PSAP
• Submit your information and be sure to alert the person you recognized that they will join many of their colleagues being honored in this national tribute  

Every April, America recognizes the importance of 9-1-1 by designating it as National 9-1-1 Education Month. In communities nationwide, public-safety educators promote vital messages about how, when, and why to call 9-1-1.

"You don’t wake up in the morning thinking you are going to call 9-1-1. However, should you have to, it may be the most important call you ever make," said NENA CEO Brian Fontes. "That’s what makes 9-1-1 Education Month so very important. In an emergency, seconds matter; being knowledgeable and prepared can make all the difference."

NENA's education month page has a wide variety of materials that public educators can use in their efforts to promote public awareness on pressing issues, including text-to-9-1-1. Further, the National Association of State 9-1-1 Administrators (NASNA) hosts a clearinghouse for free 9-1-1 public education materials, available at know911.org.

Finally, NENA thanks every 9-1-1 professional for their dedication, selflessness, and courage during these uncertain times and encourages the public to share messages of support and appreciation using hashtag #ThankYou911.

Learn, Grow, Connect, & Discover at NENA 2022!
At NENA 2022, you will not only hear about the public safety issues of today and tomorrow, but also gain practical, real-world know-how that you can take home with you and put into action immediately. Featuring inspiring keynote speakers, more than ninety hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2022 is the must-attend event of the year. Don’t miss your chance to be a part of it!

Click here to register and here to book your housing.

Register for the Run for 9-1-1, too! 
Lace up your running or walking shoes in support of 9-1-1 training and wellness programs on Saturday, June 11, and participate in the 8th Annual "Run for 9-1-1" Charity 5K in Louisville!

The run/walk promotes healthy living among 9-1-1 professionals, gives the greater Lousiville community, and supporters from around the country, a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities. Click here to register.

NENA is happy to announce the availability of this year's Gold Line Telecommunicator Continuing Education Scholarships!

This scholarship opportunity is open to any telecommunicator, call taker, or dispatcher with at least one year of experience and in good standing with his or her current employer. Supervisory and other managerial personnel are not eligible for this award, nor are previous recipients. Each Telecommunicator Continuing Education Scholarship recipient receives the following: 

• Complimentary registration to the NENA 2022 Conference & Expo
• Complimentary registration for a one-day pre-conference course of choice at NENA 2022
• A $1,000 travel stipend

To be eligible for a scholarship, you must complete and submit the scholarship application and provide a current resume. Applications will be accepted through March 31, 2022. Scholarship winners will be notified no later than late-April.

Click here to apply for a scholarship.

The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.

Click here for additional information on the award, including criteria, past recipients and more. Click here to submit your nomination online. The deadline for nominations is March 31, 2022.

NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The scholarship will be awarded for the NENA 2022 Conference & Expo, and covers the conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.

Please visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. Click here to submit your application online. The application deadline is March 31, 2022.

Voting for NENA's 2022-23 Board of Directors opened on March 15. On that day, eligible members received an email with a direct link to NENA's online ballot along with voting instructions. If you believe you did not receive your ballot, then please check your spam folder. Contact Bri Robinson with any questions about your ballot.

Once a member logs in to the voting system, he or she is able to review the nominations and vote. After officially casting a vote, the voter is not able to change his or her vote or access the ballot again.

Click here to learn more about the election and view the candidates. 

Next Generation 9‑1‑1 can put the telecommunicator virtually "at the scene" experiencing the incident directly through data received from audio, video, both recorded and real-time, text, and graphic photos of the incident. The very nature of the job of a 9‑1‑1 telecommunicator will change as they interact with new and different forms of information and the need for increased situational awareness as part of their "first on scene and initial incident command" responsibilities. The NENA Changing Role of the Telecommunicator in NG9‑1‑1 Standard gives Authorities Having Jurisdiction an understanding of how NG9‑1‑1 will change the role of the Telecommunicator and guidance to assist with educating stakeholders and decision makers on the changing role of the Telecommunicator.

The NENA Standard to Protect the Wellbeing of 9‑1‑1 Professionals defines the potential impacts of 9‑1‑1 work on the wellbeing of the emergency telecommunicator and directs PSAP leaders to build Comprehensive Stress Resilience Plans empowering their personnel for wellness by preventing, managing, and healing from these impacts, using resource documents provided in the appendices and available from the NENA Wellness Continuum.

The NENA Telecommunicator Cardiopulmonary Resuscitation (T-CPR) Standard provides requirements for PSAP operations to ensure 9‑1‑1 telecommunicators provide consistent, effective cardiopulmonary resuscitation (CPR) instructions when a 9‑1‑1 caller is reporting a possible cardiac arrest. Telecommunicators, as first responders and public safety personnel, must be trained and empowered to provide T-CPR, ensuring that the initial links of the Chain of Survival are as strong as they can be. The single most important strategy to improve bystander CPR frequency and quality, and thereby survival from OHCA, is for ECCs to embrace T-CPR as the standard of care. The information in this standard will provide ECC and pre-hospital system leaders with a roadmap to building a sustainable T-CPR program that addresses the resuscitation knowledge, skills, and abilities of telecommunicators. This document also contains minimum T-CPR performance standards ECCs should strive to meet to improve survival rates from OHCA.

Legacy Selective Router Gateways (LSRGs) will provide the needed functionality to wireline and wireless callers and PSAPs that are served by legacy Selective Routers (SRs) to facilitate emergency call handling during the transition to NG9‑1‑1. The NENA Legacy Selective Router Gateway (LSRG) Standard provides a complete technical standard for the LSRG with examples illustrating its role in the processing of emergency call originations and transfers. Since the LSRG sits between a standards-compliant SR/ALI and standards-compliant ESInet/ESRP/ECRF/LVF/LIS, this standard, together with other standards noted, provide a complete standards-based transition to NG9‑1‑1 per the NENA NG9‑1‑1 Transition Plan described in NENA-INF-008.1.

The NENA PSAP Master Clock Standard is a guide for designers and manufacturers of PSAP equipment for use in an E9‑1‑1 environment. These specifications are not for use for NG9‑1‑1 time synchronization; those specifications can be found in the Timer Server section of NENA‑STA‑010. This Standard identifies engineering and technical requirements to be met before the purchase of such equipment; it may also be of value to purchasers, maintainers and users of such equipment. This document is not intended to provide complete design specifications for a PSAP Master Clock. It will neither ensure the quality of the performance of the equipment nor should it serve as an exclusive procurement specification.

The NENA Suicide/Crisis Line Interoperability Standard facilitates working collaboratively with crisis lines to help ensure that persons at imminent risk of suicide receive the emergency assistance they need and provides information about crisis line processes. It also establishes guidelines for both PSAPs and crisis lines to work together effectively when emergency intervention is needed to keep an individual safe from imminent suicide. Establishing and disseminating knowledge of this standard along with the creation of collaborative relationships between crisis lines and PSAPs can serve to improve the standard of care for individuals in emotional or suicidal distress. Greater awareness and collaborative relationships between crisis lines and their local PSAP allows for improved continuity of care for at-risk individuals. When circumstances arise where all other options to keep a person at imminent risk of suicide safe from harm have been exhausted, or an attempt is already in progress, crisis centers must rely on working with PSAP staff to help get emergency intervention (active rescue) to the person at imminent risk. This document provides guidance on how PSAPs and crisis lines can best work together in these circumstances to assure the safety of the individual.

9‑1‑1 is vulnerable to security issues, including call flood-based attacks such Telephony Denial of Service (TDoS), which saturate the network and prevent individuals from receiving timely service. 9‑1‑1 is vulnerable to TDoS, as a function being well known, having limited resources (especially call takers), older technology (in E9‑1‑1), and the need to answer every call. The NENA Telephony Denial of Service (TDoS) Information Document describes Telephony Denial of Service (TDoS) in 9‑1‑1 networks, including methods for detection and mitigation.

The NENA Next Generation 9-1-1 (NG9-1-1) United States Civic Location Data Exchange Format (CLDXF) Standard provides a definitive set of core civic location data elements that support emergency response and supports the exchange of United States civic location information related to 9-1-1 calls, both within the US and internationally, by defining the detailed data elements needed for location data exchange.

As this is a second public review, only the highlighted text is open for comment.

Members of the Working Group can download the document and submit comments by going here and selecting "Add a Comment" from the "Edit" icon. Others can download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.

When submitting comments, please include 1) the line number(s) associated with each comment; 2) a brief explanation of the comment(s); and 3) suggested resolution(s) for each comment. Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another."

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links, please document them under one comment and list the page and line number for each.

All comments are due by May 10, 2022. Contact the NENA Committee Resource Manager with any questions or concerns.

The NENA Requirements for 3D GIS for E9‑1‑1 and NG9‑1‑1 document sets forth guidelines and requirements for operationalizing three-dimensional location in NG9‑1‑1 and E9‑1‑1. It is the intent that the requirements and guidelines in this document will be adopted in whole or in part in future NENA and IETF standards. Additionally, this document is intended to provide interim guidelines and requirements in advance of standardization.

Members of the Working Group can download the document and submit comments by going here and selecting "Add a Comment" from the "Edit" icon. Others can download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.

When submitting comments, please include 1) the line number(s) associated with each comment; 2) a brief explanation of the comment(s); and 3) suggested resolution(s) for each comment. Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another."

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links, please document them under one comment and list the page and line number for each.

All comments are due by April 29, 2022. Contact the NENA Committee Resource Manager with any questions or concerns.

The Advanced Automatic Collision Notification (AACN) Vehicle Emergency Data Set (VEDS) Standard provides a common data set that can be used to deliver AACN data to emergency communication centers and field responders. AACN data set determines useful and critical data elements needed to provide an efficient emergency response to vehicle emergency incidents.

Email your comments (and provide a copy to psa@ansi.org) by April 25, 2022.