Register now for NENA's NG9-1-1 Standards & Best Practices Conference and the Staffing for Success Critical Issues Forum! Click here to register and here to book your housing!

Learn, Collaborate, & Contribute at the NG9-1-1 Standards & Best Practices Conference!
#NENASBP is a conference unlike any other. It is an interactive, informative, attendee-driven event where you not only learn about the standards that are spurring the development and implementation of NG9-1-1 technology and operations best practices, but also create the guidelines, resources, and documents that enable NG services, systems, and PSAPs to reach their full potential.

With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing NG-related issues, including: GIS and NG-data needs; location services and accuracy; interoperability; telecommunicator SOPs; real-time text; transition planning; security and resiliency; multimedia messaging and accessibility; training; stress and wellness; the evolution of 9-1-1 center supervision and management; and more!

No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it!

Click here to learn more about #NENASBP. Full session details are available here.

Staffing for Success: A NENA Critical Issues Forum
There is a staffing crisis in 9-1-1. PSAPs across the nation are chronically understaffed, leading to a workforce that is continually stressed, overworked, and burned out. New hires and trainees are frequently gone before their probationary periods end. High performers with potentially bright futures move on for greener, higher-paying pastures too soon. A multi-generational staff, evolving job requirements, and the workplace challenges brought to light by the global pandemic present myriad concerns that must be examined and addressed.

Join us on January 20-21 in San Diego, CA as we dive deep into these issues and much more! During this interactive day-and-a-half program, you’ll gain the tools and resources you need to overcome the staffing challenges of today, prepare your center for the future, and make sure your coworkers grow and thrive.

Click here to learn more about #NENACIF.

Are you interested in the health and wellbeing of the 9-1-1 industry's most important assets? As 9-1-1 professionals, regardless of your job title or role in the 9-1-1 industry, your health and wellbeing is important and NENA is committed to serving you in the best possible way.

NENA invites you to engage with your peers in our bi-monthly, Zoom-based health and wellness discussion! We will be seeking important insight from you on the health and wellness challenges you're facing and how we can best tackle them as a community. At the beginning of the meet up, Sara Pagel of Thin Line Consulting will provide a 20-minute presentation on nutrition that will leave you with some practical ways to get movin' and groovin' on your health journey!

Click here on Wednesday, December 8 at 6PM Eastern to join the huddle.

9-1-1 Goes to Washington (#NENAGTW) brings you and hundreds of your fellow 9-1-1 professionals together with government leaders in our nation's capital to address today's most pressing 9-1-1 and emergency communications issues. #NENAGTW is the only event where you learn about the policy challenges facing 9-1-1 and then take immediate action to address them through dialogue with your elected and appointed officials. 

#NENAGTW offers you a significant opportunity to shape the nation’s emergency communications policy agenda. In order to address the needs of today’s 9-1-1 systems while laying the regulatory and legislative groundwork for next-generation systems, you must understand today’s 9-1-1 policy landscape and take an active role in educating policymakers to shape the laws and rules of tomorrow. At #NENAGTW, you will do both. Join us for a dynamic, interactive program where you receive: 

NENA and 911 Authority, LLC are proud to establish a scholarship to honor the life, passion, integrity, and career of Wendy Ann Day. This scholarship honors the mission of 9-1-1 policy and regulatory development, women’s empowerment within 9-1-1, and Wendy’s valuable contributions to the policy and regulatory aspects of public safety programs across the country. The objectives of this scholarship are:

•  To assist public safety professionals in reaching a higher level of knowledge by participating in NENA’s 9-1-1 Goes to Washington conference;
• To assist public safety agencies with the cost of professional development and contribute to their ability to provide continuing education to their employees;
• To enhance the knowledge of public safety agency employees so that they, in turn, will contribute to their agency and the profession as a whole;
• To assist in the goal of adopting and implementing Next Generation 9-1-1 policies by providing an opportunity to those individuals who have not had the opportunity to previously attend 9-1-1 Goes to Washington; and
• To empower women who are building their careers and aspiring to share new ideas with their peers and colleagues.

Who should apply?
This scholarship opportunity is open to women in their first five years in the 9-1-1 industry who have not previously attended 9-1-1 Goes to Washington.

The scholarship recipient will receive the following:

• Complimentary registration to NENA's 9-1-1 Goes to Washington conference;
• Four nights hotel accommodations; and
• A travel stipend of up to $1,000 to help cover transportation costs to and from the event (provided as a post-event reimbursement).

Eligibility
To be eligible for the scholarship you must meet the criteria listed about in the "Who should apply" section complete and submit the below scholarship application, including a 1,000-word or less essay and a current resume.

Deadlines
Applications will be accepted through December 15, 2021. The scholarship winner will be notified no later than January 10, 2022.

Click here to apply.

NENA is excited to announce that its groundbreaking program aimed at promoting greater diversity and inclusion in our nation’s 9-1-1 centers is now accepting scholarship applications.

The Diversity in 9-1-1 Leadership Program provides scholarships to equip new and diverse voices with the skills, knowledge, and training necessary to advance to upper-level positions in 9-1-1 agencies and become tomorrow’s leaders.

Thanks to major support from T-Mobile, RapidDeploy, OnStar, and Microsoft, the program will provide seventy-five scholarships to NENA’s multi-day leadership and management courses to facilitate the advancement of under-represented populations within the 9-1-1 community.

The scholarships will increase the number of diverse participants in NENA’s three flagship education offerings: the Center Manager Certification Program, Center Supervisor Program, and Center Training Officer Program. The program is jointly administered by NENA’s Education Advisory Board and the NENA Diversity & Inclusion Special Committee.

Interested parties can learn more about the application procedure and apply for a scholarship here through the end of the year.

Deploying & Benefiting From Next Generation Core Services
Sponsored by Motorola Solutions
Wednesday, December 8 | 1PM Eastern (live) or On-Demand
FREE! Click here to register!

What does having Next Generation Core Services (NGCS), i.e., routing calls over an ESInet, really mean for individual PSAPs, counties, and neighboring counties? What pain points can it resolve? How does it offer a better solution for identifying the location of wireless callers? What is there to fear? Join us as we explore the answers to these questions and more with three early-adopters deploying NGCS. Hear from our panel of experts as they share their vision, objectives, and benefits of NGCS.

Can't attend on the 8th? Register now and you will have access to the on-demand webinar archive via the registration landing page.

Presenters: Bob Finney – Collier County (FL) Sheriff’s Office | Stacy Hardy – Manatee County (FL) Emergency Communications | Sally Lawrence – Sarasota County (FL) Public Safety Communications

CEUs: Attend this webinar and receive one-half ENP re-certification point toward the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details will be provided to attendees via email automatically upon registration.

The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.

Women In 9-1-1 Webinar Series: Navigating Career Changes in 9-1-1
Thursday, December 9 | 1PM Eastern (live) or On-Demand
Free! Click here to register!

Are you thinking about making a career change? When government employees move to the private sector the transition can be a little overwhelming. In this webinar, you will hear from 9-1-1 professionals who have made the leap explain how they navigated the switch. You will gain insights and learn what you need to know when considering making the jump from those who have walked this path before you.

Can't attend on the 9th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Presenters: Beth English, ENP – Commercial Electronics | Mary Boyd, ENP – Intrado | Toni Dunne, ENP – Motorola Solutions

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

Join NENA's Women in 9-1-1 Alliance for a Virtual Holiday Happy Hour on December 16!

Join the WIN Alliance as we network and discuss the holidays and the spirit of giving! Click here to join the happy hour on the 16th at 7PM Eastern!

12.10.21 | Advanced Fire & EMS Dispatching | ILO* | Register 
12.13.21 | SOP Development: Refining & Enhancing Your 9-1-1 Center | ILO* | Register
12.14.21 | (3-day course) | 9-1-1 Center Supervisor Program | New Philadelphia, OH | Register 

*ILO stands for Instructor-Led Online 

The information in the NENA Standard for Telecommunicator Cardiopulmonary Resuscitation (T-CPR) provides emergency communications centers (ECCs) and pre-hospital system leaders with a roadmap to building a sustainable T-CPR program that addresses the resuscitation knowledge, skills, and abilities of telecommunicators. The document contains minimum T-CPR performance standards ECCs should strive to meet to improve survival rates from out-of-hospital cardiac arrest and outlines standard requirements for PSAP operations to ensure 9‑1‑1 telecommunicators provide consistent, effective cardiopulmonary resuscitation (CPR) instructions when a 9‑1‑1 caller is reporting a possible cardiac arrest.

Members of the Working Group can download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon.

All others may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another."

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:

• Page 22, Line 761: correct moist to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

All comments are due by December 13, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.

The Emergency Incident Data Object (EIDO) is the JavaScript Object Notation (JSON) object that contains incident and related information intended to be passed between Functional Elements (FEs) for the stated purpose of processing emergency incidents, such as for use with systems handling 9‑1‑1 calls. EIDO itself constitutes a comprehensive mechanism for passing needed critical information fields between FEs and subsequently incident processing stakeholders. Without an equally reliable method of transport, EIDOs would be left stranded inside proprietary boxes or on disparate islands. It is the purpose of the Standard for the Conveyance of Emergency Incident Data Objects to define a transport model for the secure, verified, and reliable delivery of EIDOs, both during the processing of emergency calls and thereafter. This version of EIDO Conveyance provides for a model of subscribers and notifiers that supports optional settings and filters used to set flow characteristics or limit notifications associated with incidents in which the subscriber is interested. EIDO Conveyance also provides a mechanism for on-demand requests for incident data.

Only the those edits highlighted in yellow are open for comment during this 2nd review.

Members of the Working Group may download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon.

All others may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and click "Save," or, if submitting multiple comments, selecting "Save and Add Another."

If submitting a substantial number of substantive comments and/or edits, Commenters may add a single comment in NWS Comment Manager and attach an edited version of the document containing tracked changes. To do this, scroll down to "Add Supporting File" on the comment page and select the file you have edited.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:

• Page 22, Line 761: correct moist to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

All comments are due by January 10, 2022. You may contact the NENA Committee Resource Manager with any questions or concerns.

The NENA Spoofing Mitigation Information Document describes the application of the Signature-based Handling of Asserted Information Using toKENs (SHAKEN) caller identity spoofing mitigation framework and SIP Resource-Priority Header and Priority header signing/verification procedures to 9‑1‑1 calls and emergency callbacks in an end-state Next Generation 9-1-1 (NG9-1-1) (i.e., all-Internet Protocol [IP]) environment as well as caller identity spoofing mitigation mechanisms applicable to an all-Time Division Multiplexing (TDM) and mixed TDM/IP environment, with a focus on associated operational impacts and considerations. Version 2 of this document considers spoofing mitigation associated with 9-1-1 calls and callback calls in E9‑1‑1 and transitional NG9-1-1 environments. Specifically, Version 2 of this document presents two technically viable options for explicitly conveying attestation level and verification status information to legacy PSAPs via the ALI interface. The amount of space available and the configuration used on Customer Premises Equipment to display call-related information to PSAP call takers varies based the type of equipment deployed. Agencies or 9-1-1 Authorities may place different priorities on the information that is displayed to call takers, making a single solution for providing attestation level and verification status information to PSAP call takers unlikely. An objective of Version 2 of this document is to provide Public Safety with the tools to convey caller authentication information to legacy PSAPs, should a 9-1-1 Authority or Public Safety agency determine it is desirable to do so.

Members of the Working Group may download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon.

All others may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and click "Save," or, if submitting multiple comments, selecting "Save and Add Another."

If submitting a substantial number of substantive comments and/or edits, Commenters may add a single comment in NWS Comment Manager and attach an edited version of the document containing tracked changes. To do this, scroll down to "Add Supporting File" on the comment page and select the file you have edited.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:

• Page 22, Line 761: correct moist to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

All comments are due by January 10, 2022. You may contact the NENA Committee Resource Manager with any questions or concerns.

Legacy Selective Router Gateways (LSRGs) will provide the needed functionality to wireline and wireless callers and PSAPs that are served by legacy Selective Routers (SRs) to facilitate emergency call handling during the transition to NG9‑1‑1. The NENA Legacy Selective Router Gateway Standard provides a complete technical standard for the LSRG with examples illustrating its role in the processing of emergency call originations and transfers.

Members of the Working Group may download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon.

All others may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and click "Save," or, if submitting multiple comments, selecting "Save and Add Another."

If submitting a substantial number of substantive comments and/or edits, Commenters may add a single comment in NWS Comment Manager and attach an edited version of the document containing tracked changes. To do this, scroll down to "Add Supporting File" on the comment page and select the file you have edited.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:

• Page 22, Line 761: correct moist to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

All comments are due by January 10, 2022. You may contact the NENA Committee Resource Manager with any questions or concerns.

The number of ENPs continues to increase – clearly indicating the value of becoming an ENP in today’s 9-1-1 environment. Invest in yourself and your career by joining those who have become 9-1-1 leaders in their PSAPs, as well as at chapter, state, and national levels.

Now is the time to sign up for the winter testing window! You have a choice of going to one of many nearby testing centers, all conforming to COVID precautions, or testing remotely. The next examination period will be in April, with applications due by March 4. 

If you're not ready to take the exam this winter, start planning now to earn your certification later in 2022 by participating in one of our study groups. The first group of the year, led by On Scene first - who will be giving away six exam registrations to participants - starts on January 25. Learn more here.

The 911 SAVES Act of 2021 (H.R. 2351) has been included in the U.S. House of Representatives' version of the 2022 National Defense Authorization (NDAA), which is considered a "must pass" bill. This step brings the 911 SAVES Act closer to becoming reality, but it's not a sure thing yet. 

Since 911 SAVES was reintroduced on April 1 by Reps. Norma Torres (D-CA) and Brian Fitzpatrick (R-PA), over 100 members of Congress have signed on as cosponsors of the bill. A Senate companion bill (S. 1175) has also been reintroduced by Sens. Amy Klobuchar (D-MN) and Richard Burr (R-NC).

But we cannot stop there. Let's keep up the momentum and let Congress know that the 9-1-1 community supports reclassification. It's imperative that we recognize the essential and challenging service that 9-1-1 professionals provide.

You can help us by joining our grassroots campaign and asking your members of Congress to cosponsor the bill and support its final enactment.

You can find the current list of cosponsors here to see if your representative supports 9-1-1 reclassification. A list of current sponsors of the Senate bill can be found here.

The FCC’s creation of a national three-digit number for individuals experiencing a mental health crisis and the July 2022 implementation deadline for communications providers to deliver 988 calls necessitates consideration and clear documentation on how 988 will work cooperatively with public safety entities and Emergency Communications Centers (ECCs) to effectively address mental health caller needs and response-resource allocation.

The NENA 9-1-1/988 Operations Work Group seeks to provide call and information sharing solutions to ECCs and 988 call centers. The goal is to provide uniform best practices to stakeholders in the ECC environment and the new 988 system and begin to define the roles, responsibilities, processes, and training resources needed for each entity to properly handle callers experiencing mental health crises. The standard developed by this work group will also define how the 988 system can interconnect and utilize the 9-1-1 system for accurate 988 call routing and support for text messaging to 988.

The group will meet on the 1st and 3rd Wednesdays of each month at 1PM Eastern.

Click here to volunteer!