Registration is now open for NENA's NG9-1-1 Standards & Best Practices Conference and the Staffing for Success Critical Issues Forum! Click here to register and here to book your housing!

Learn, Collaborate, & Contribute at the NG9-1-1 Standards & Best Practices Conference!
#NENASBP is a conference unlike any other. It is an interactive, informative, attendee-driven event where you not only learn about the standards that are spurring the development and implementation of NG9-1-1 technology and operations best practices, but also create the guidelines, resources, and documents that enable NG services, systems, and PSAPs to reach their full potential.

With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing NG-related issues, including: GIS and NG-data needs; location services and accuracy; interoperability; telecommunicator SOPs; real-time text; transition planning; security and resiliency; multimedia messaging and accessibility; training; stress and wellness; the evolution of 9-1-1 center supervision and management; and more!

No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it!

Click here to learn more about #NENASBP.

Staffing for Success: A NENA Critical Issues Forum
There is a staffing crisis in 9-1-1. PSAPs across the nation are chronically understaffed, leading to a workforce that is continually stressed, overworked, and burned out. New hires and trainees are frequently gone before their probationary periods end. High performers with potentially bright futures move on for greener, higher-paying pastures too soon. A multi-generational staff, evolving job requirements, and the workplace challenges brought to light by the global pandemic present myriad concerns that must be examined and addressed.

Join us on January 20-21 in San Diego, CA as we dive deep into these issues and much more! During this interactive day-and-a-half program, you’ll gain the tools and resources you need to overcome the staffing challenges of today, prepare your center for the future, and make sure your coworkers grow and thrive.

Click here to learn more about #NENACIF.

NENA is excited to announce that its groundbreaking program aimed at promoting greater diversity and inclusion in our nation’s 9-1-1 centers is now accepting scholarship applications.

The Diversity in 9-1-1 Leadership Program provides scholarships to equip new and diverse voices with the skills, knowledge, and training necessary to advance to upper-level positions in 9-1-1 agencies and become tomorrow’s leaders.

Thanks to major support from T-Mobile, RapidDeploy, OnStar, and Microsoft, the program will provide seventy-five scholarships to NENA’s multi-day leadership and management courses to facilitate the advancement of under-represented populations within the 9-1-1 community.

The scholarships will increase the number of diverse participants in NENA’s three flagship education offerings: the Center Manager Certification Program, Center Supervisor Program, and Center Training Officer Program. The program is jointly administered by NENA’s Education Advisory Board and the NENA Diversity & Inclusion Special Committee.

Interested parties can learn more about the application procedure and apply for a scholarship here through the end of the year.

An ENP scholarship opportunity is now available to current NENA members who meet the eligibility requirements for ENP Certification and plan to sit for the exam by July 2022. Hear from recent ENP scholarship winners about their experience here.

Five ENP scholarships will be awarded (one per membership region). Each scholarship recipient will receive complimentary registration to take the ENP exam during the Winter 2022, Spring 2022, or Summer 2022 examination period.

Candidates must complete and submit the online application by Monday, November 15. Scholarship winners will be notified by Tuesday, November 30.

The Tipping Point: How Systems are Leveraging Telecommunicator-CPR to Save Lives
Sponsored by RQI
Wednesday, November 10 | 1PM Eastern (live) or On-Demand
FREE! Click here to register!

Why are there still so many preventable deaths from out-of-hospital cardiac arrest each year? Has it been difficult for you to empower your telecommunicators to be the true first responders they can be? It takes a system to save a patient in cardiac arrest, and the system starts with you and your PSAP.

Join a panel of emergency-communications leaders from around the US and moderator Ricardo Martinez as they share the challenges they faced creating a sustainable T-CPR program, how they overcame those challenges, and the success they have had in saving more lives from out-of-hospital cardiac arrest through effective telecommunicator-CPR.

Can't attend on the 10th? Register now and you will have access to the on-demand webinar archive via the registration landing page.

Presenters: Ricardo Martinez (Moderator) – Within the Trenches Media | Karl Hatton – Angeles (WA) Police Department, PenCom 9-1-1 | Dr. Kevin Seaman – Charles County (MD) Department of Emergency Services | Tom Bouthillet – Hilton Head Island (SC) Fire Rescue (Retired) | Julie Buckingham – RQI

CEUs: Attend this webinar and receive one-half ENP re-certification point toward the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details will be provided to attendees via email automatically upon registration.

The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.

Voting for NENA's 2022-23 Board of Directors opens on Tuesday, March 15. This election is for the following position:

Second Vice President

• Lee Ann Magoski, ENP
• Melanie Neal, ENP
• Holly Williams, ENP

The elections for Southeastern Region Director, Western Region Director, and Private Sector Director are uncontested, and therefore will not be open for voting (read Cassie Lowery's [Southeastern] candidate statement here and Bruce Romero's [Western] candidate statement here).

The positions of Northeastern Region Director, North Central Region Director, and Canadian Region Director will be up for election in 2023.

Contact the Elections Committee with any questions about the nomination process, eligibility requirements, or general election details.

The information in the NENA Standard for Telecommunicator Cardiopulmonary Resuscitation (T-CPR) provides emergency communications centers (ECCs) and pre-hospital system leaders with a roadmap to building a sustainable T-CPR program that addresses the resuscitation knowledge, skills, and abilities of telecommunicators. The document contains minimum T-CPR performance standards ECCs should strive to meet to improve survival rates from out-of-hospital cardiac arrest and outlines standard requirements for PSAP operations to ensure 9‑1‑1 telecommunicators provide consistent, effective cardiopulmonary resuscitation (CPR) instructions when a 9‑1‑1 caller is reporting a possible cardiac arrest.

Members of the Working Group can download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon.

All others may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another."

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:

• Page 22, Line 761: correct moist to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

 

All comments are due by December 13, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.

Greater awareness and collaborative relationships between crisis lines and their local PSAP allows for improved continuity of care for at-risk individuals. When circumstances arise where all other options to keep a person at imminent risk of suicide safe from harm have been exhausted, or an attempt is already in progress, crisis centers must rely on working with PSAP staff to help get emergency intervention (active rescue) to the person at imminent risk. The NENA Suicide/Crisis Line Interoperability Standard provides guidance on how PSAPs and crisis lines can best work together in these circumstances to assure the safety of the individual.

Members of the Working Group may download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon.

All others may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and click "Save," or, if submitting multiple comments, selecting "Save and Add Another."

If submitting a substantial number of substantive comments and/or edits, Commenters may add a single comment in NWS Comment Manager and attach an edited version of the document containing tracked changes. To do this, scroll down to "Add Supporting File" on the comment page and select the file you have edited.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:

• Page 22, Line 761: correct moist to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

 

All comments are due by December 3, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.

At the request of the Next Generation 9-1-1 Interoperability Oversight Commission (NIOC), this notice constitutes the start of Public Review and Comment for the NIOC PSAP Credentialing Agency (PCA) Certificate Validation Guidelines, (DRAFT).

All interested parties may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon. Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another."

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:

• Page 22, Line 761: correct moist to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of the error and specific details of change.

 

Any questions or concerns with submitting your comments, please contact crm@nena.org. Please complete your review and post your comments no later than Friday, November 12, 2021.

NENA seeks qualified candidates to manage interoperability programs promulgated under the auspices of NENA as well as the NG9-1-1 Interoperability Oversight Commission (NIOC).

Responsibilities

NG9-1-1 Interoperability Oversight Commission Support (25% of time)
In this role, the incumbent will coordinate regular meetings with NIOC, perform duties as instructed by the Commission, liaise with NENA and the NENA Development Group with respect to NIOC activities, and publicly represent NIOC and its interests as NIOC general staff. The incumbent will also be responsible for developing and managing a revenue neutral business model for programs overseen by NIOC.

PCA and Forest Guide Program Management (25% of time)

The incumbent will administer these vendor contracts, as well as perform directing communications with stakeholders about the programs. The incumbent shall actively work to increase FG connections and PCA credentials issued throughout the United States. The incumbent will work with partner countries in the Americas and Europe to interconnect implementations across domains.

NENA Interoperability Program Management (EPRC) (50% of time)
The incumbent will engage in selling, invoicing, and direct marketing of the EPRC to the 9-1-1 and vendor community, negotiate and service contracts for enterprise integrations and overall strategic planning for NENA Interoperability programs including the EPRC. The incumbent will be responsible for development, testing, production, evaluation, content review, and revision of the NENA Interoperability programs.

The deadline to apply is 5PM Eastern on November 12, 2021. Click here to learn more and apply.