Emergency Call Keynote Session Announced!
Join the producers, crew, and "stars" of ABC’s Emergency Call – the first reality show ever to put 9-1-1 professionals at the center of the action – for a special keynote session on Tuesday, July 27! Panelists will take you behind the scenes and share with you how and why the show was created; what the filming experience was like, both for the producers behind the camera and the 9-1-1 call takers in front of it; and how hours of "real life" 9-1-1 calls from PSAPs in Alaska, Louisiana, Texas, Utah and Wisconsin have been transformed into a suspenseful, educational TV series. You’ll also hear first-hand stories about some of the show’s most talked-about calls. Watch the first season of "Emergency Call" on Hulu and then come to NENA 2021 ready to meet the cast and crew.

At NENA 2021, you will not only hear about the public safety issues of today and tomorrow, but also gain practical, real-world know-how that you can take home with you and put into action immediately. Featuring inspiring keynote speakers, more than 90 hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2021 is the must-attend event of the year. Don’t miss your chance to be a part of it!

Click here to register and here to book your housing. A digital copy of the event brochure is available here.

Don't Forget to Register for the Run for 9-1-1, too! 
Lace up your running or walking shoes in support of 9-1-1 training and wellness programs on Saturday, July 24, and participate in the 7th Annual "Run for 9-1-1" Charity 5K in Columbus, Ohio!

The run/walk promotes healthy living among 9-1-1 professionals, gives the greater Columbus community, and supporters from around the country, a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities. Click here to register.

More than 700 9-1-1 professionals have joined NENA's Women in 9-1-1 Alliance (WIN)! Join the WIN member community between now and 7/23 and you'll be entered into a drawing to win some cool prizes. Winners will be announced at the WIN Happy Hour at NENA 2021 (you don't need to be present to win) on Tuesday, July 27 at 5PM immediately following the WIN-led breakout, "Stepping Into Leadership." The Happy Hour is your chance to win additional door prizes, enjoy complimentary drinks and appetizers, network with other WIN professionals, and learn about upcoming events and educational opportunities.

Already a WIN member? Then tell your friends to join the NENA WIN Alliance! Learn more about WIN here.

A new standard is being created by the Monitoring Association that will enhance information delivered to PSAPs for alarm calls for service. The intent of the standard is to assist call-takers in determining the urgency, accuracy, and confidence level of alarm calls for service. This additional information could easily impact officer safety, increase the ability to apprehend criminals, and reduce unnecessary alarm dispatches.

The Monitoring Association seeks PSAP leaders to take this ten-minute survey comprised of simple, multiple-choice questions to assist in the development of the standard.

Delivering the 9-1-1 call to the right PSAP is one of the goals of the NENA i3 architecture using Next Generation Core Services (NGCS), the NG9-1-1 functional elements that enable location-based call routing. Not having an accurate caller location affects the stress the telecommunicator and the caller experience — a situation made even worse if the call is routed to the wrong PSAP and the process must start over again. Prince George’s County, Maryland, has deployed the NENA i3 architecture where the location is delivered to the telecommunicator with every call, regardless of the technology level of the origination carrier. Join us on July 20 and learn more about Prince George’s County NG9-1-1 architecture and the workflow in production. Find out how this workflow can apply to your PSAP using your existing ALI and GIS data. Gain new information on this critical and timely approach to filling a void today for telecommunicators and 9-1-1 callers — ultimately helping to save lives.

Can't attend on the 20th? Register now and you will have access to the on-demand webinar archive via the registration landing page.

Presenters: Col. Jim M. Wolfinbarger – Motorola Solutions | Sam Bard – Motorola Solutions

CEUs: Attend this webinar and receive one-half ENP re-certification point toward the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details will be provided to attendees via email automatically upon registration.

The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.

Pursuant to NENA's Bylaws, notice is hereby given that the membership of the National Emergency Number Association will hold an annual meeting during the NENA 2021 Conference & Expo at 5:15 PM on Sunday, July 25, 2021 in Union Station Ballroom C of the Greater Columbus Convention Center. The membership is advised of the following agenda:   

The Changing Role of the Telecommunicator in NG9-1-1 Standard is intended to give Authorities Having Jurisdiction an understanding of how NG9‑1‑1 will change the role of the Telecommunicator and guidance to assist with educating stakeholders and decision-makers on the changing role of the Telecommunicator.

Download the document and submit comments by going here and then select "Add a Comment" from the "Document Actions" icon. As this is the 2nd public review, only the edited text is open for further comment.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:

• Page 22, Line 761: correct muse to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name, page number of error and specific details of change

All comments are due by July 12, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.

There are many Functional Elements (FEs) within an NG9-1-1 system that are used to process emergency calls. Some of these FEs may be within a specific agency, in another agency, or elsewhere in an Emergency Services IP Network (ESInet). In many cases, an emergency call is related to, or results in the creation of an "Incident" as defined in NENA STA-010.2-2016. As public safety communication center personnel process emergency calls for service and their associated Incidents, new information about the Incidents is obtained. There are many sources available to communication center personnel for obtaining new Incident information during call handling, Incident creation, dispatch, Incident monitoring, and post-Incident analysis processes. Newly gathered information, as well as changes in Incident status, must often be passed on to other FEs, other involved agencies, and frequently to non-emergency entities authorized to receive emergency Incident information. As agencies and regions move forward with implementing NG9-1-1 and IP-based emergency communications systems, it is critical that they adhere to a standardized, industry-neutral format for exchanging emergency Incident information between disparate manufacturer’s systems located within one or more public safety agencies, and with other Incident stakeholders.

Download the NENA Standard for Emergency Incident Data Object (EIDO) and submit comments by going here and then select "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another."

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one (1) comment and list the page and line number for each. For example:

• Page 22, Line 761: correct muse to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

All comments are due by July 12, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.

The Emergency Incident Data Object (EIDO) is the JavaScript Object Notation (JSON) object that contains incident and related information intended to be passed between Functional Elements (FEs) for the stated purpose of processing emergency incidents, such as for use with systems handling 9‑1‑1 calls. EIDO itself constitutes a comprehensive mechanism for passing needed critical information fields between FEs and subsequently incident processing stakeholders. Without an equally reliable method of transport, EIDOs would be left stranded inside proprietary boxes or on disparate islands. It is the purpose of the Standard for the Conveyance of Emergency Incident Data Objects to define a transport model for the secure, verified, and reliable delivery of EIDOs, both during the processing of emergency calls and thereafter. This version of EIDO Conveyance provides for a model of subscribers and notifiers that supports optional settings and filters used to set flow characteristics or limit notifications associated with incidents in which the subscriber is interested. EIDO Conveyance also provides a mechanism for on-demand requests for incident data.

Interested parties may download the NENA Standard for the Conveyance of Emergency Incident Data Objects (EIDOs) between Next Generation (NG9-1-1) Systems and Applications and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon. Please complete all requested data and "Save" OR if submitting multiple comments, selecting "Save and Add Another."

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:

• Page 22, Line 761: correct muse to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

All comments are due by August 2, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.

Pending 9-1-1 legislation may provide "a once in a career" opportunity to plan, prepare, and take advantage of federal grant funding to implement NG9-1-1. In this webinar, Laurie Flaherty, National 911 Program Coordinator, will share information to help states prepare for possible future federal grant funding. She will explain the tools available to understand where your state, region, or PSAP falls on the NG9-1-1 Transition Continuum and offer suggestions for actions to take advantage of this opportunity. Ed Reuter, Executive Director of the Indiana Statewide 911 Board, will provide an overview of their office’s process in planning and preparing for the current Federal 911 Grant Program. He'll also explain how Indiana utilized its $2.8M grant award to provide sub-grants to local PSAPs and share:

• Criteria used to determine eligible project proposals
•  Access to the practical tools implemented to provide PSAP guidance and support
•  Information on the reimbursement process

The Engaging With Mental Health Professionals Workgroup is looking for some additional volunteers to fill out its team. The group is seeking individuals who have experience in the mental health provider space, as well as professionals with experience working with 9-1-1 or Public Safety as a provider. The WG would also take anyone just willing to lend a hand and help out.

This workgroup seeks to help develop and/or strengthen relationships between PSAP’s and Mental Health service providers to promote the wellbeing of Emergency Communications Specialists and other PSAP staff. It seeks to do this through two projects. The first project is internal facing and seeks to provide agencies with an information document to ensure that when establishing Employee Assistance Programs (EAPs) within their workplace that they are identifying and selecting the most appropriate resources for their program. The second project focuses on engaging the external mental health provider community and to provide them with guidance on the unique stressors faced by Emergency Communications Specialists and PSAP staff and best practices in engaging them in treatment.

Click here to join this group.

NENA seeks applicants for the position of the association's Education & Training Director. The incumbent will be responsible for the development, testing, production, evaluation, content review, and revision of online and in-person training programs, oriented to both technical and operational audiences and spanning all levels of the 9-1-1 enterprise from frontline telecommunicators to supervisors, PSAP managers, and 9-1-1-authority administrators. The Director also will be responsible for selling, planning, and marketing (with the Communications Director) NENA courses. The Director is also responsible for handling administrative and logistical tasks associated with delivery of courses and facilitating timely collection of course fees.

Further, the incumbent will be responsible for assisting in the production of NENA’s Annual Conference and Trade Show, with responsibilities including the coordination of the conference call for papers, oversight of the breakout schedule, and serving as the main point of contact for breakout speakers.

Click here to read more and apply. Applications will be accepted until Wednesday, July 21 at 5PM Eastern.