At NENA 2021, you will not only hear about the public safety issues of today and tomorrow, but also gain practical, real-world know-how that you can take home with you and put into action immediately. Featuring inspiring keynote speakers, more than ninety hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2021 is the must-attend event of the year. Don’t miss your chance to be a part of it!

Click here to register and here to book your housing. Early-bird discounts are available until May 28 – no promo code needed!

Don't Forget to Register for the Run for 9-1-1 by Friday, too! 
Lace up your running or walking shoes in support of 9-1-1 training and wellness programs on Saturday, July 24, and participate in the 7th Annual "Run for 9-1-1" Charity 5K in Columbus, Ohio!

The run/walk promotes healthy living among 9-1-1 professionals, gives the greater Columbus community, and supporters from around the country, a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities. Click here to register.

A new standard is being created by the Monitoring Association that will enhance information delivered to PSAPs for alarm calls for service. The intent of the standard is to assist call-takers in determining the urgency, accuracy, and confidence level of alarm calls for service. This additional information could easily impact officer safety, increase the ability to apprehend criminals, and reduce unnecessary alarm dispatches.

The Monitoring Association seeks PSAP leaders to take this ten-minute survey comprised of simple, multiple-choice questions to assist in the development of the standard.

NG9-1-1 significantly changes the capabilities of 9-1-1 centers. With those new and expanded capabilities, the role of the telecommunicator evolves and PSAPs need to update their hiring and training practices to match the new demands of the job. This webinar provides centers large and small with information on:

• How NG9-1-1 impacts the telecommunicator’s role;
• Recommendations for critical hiring and training practices that can influence the success of your telecommunicators and your center; and
• How to educate stakeholders and decision makers on the importance of the telecommunicator in the emergency-response ecosystem, and why their role should be recognized through state and federal reclassification efforts.

Can't attend on the 26th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Presenter: Lisa Dodson, ENP – Motorola Solutions

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

Questions? Contact Amanda Tegtmeyer with the NENA Education team.

Pursuant to NENA's Bylaws, notice is hereby given that the membership of the National Emergency Number Association will hold an annual meeting during the NENA 2021 Conference & Expo at 5:15 PM on Sunday, July 25, 2021 in Union Station Ballroom C of the Greater Columbus Convention Center. The membership is advised of the following agenda:   

The NENA Spoofing Mitigation Information Document addresses operational as well as technical impacts associated with applying information spoofing mitigation techniques to 9‑1‑1 calls and emergency callbacks. Specifically, this document discusses the need for spoofing mitigation to be addressed in Standard Operating Procedures (SOPs) to influence call handling and/or to support post-processing associated with emergency calls, depending on the jurisdiction. For example, SOPs must clearly define how SHAKEN-related information (e.g., attestation level) will be displayed to PSAP call takers and describe how the information should be used in the course of handling an emergency call. SOPs should also provide guidance with respect to how an agency will prioritize and handle calls of different attestation levels relative to other calls occurring around the same time. This document addresses spoofing mitigation associated with 9-1-1 calls and callback calls in an all-IP environment.

Members of the Working Group are to download the document and submit comments by going here and then select "Add a Comment" from the "Edit" icon.

All others are to download the document and submit comments by going here and then select "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another."

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one (1) comment and list the page and line number for each. For example:

• Page 22, Line 761: correct muse to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

All comments are due by June 6, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.

The NENA Standard for Interconnecting Emergency Services IP Networks and Public Safety Broadband Networks contains specifications and information critical to interconnecting Emergency Services IP networks (ESInets) to Public Safety Broadband Networks (PSBNs) in a way that maximizes interoperability on both sides of the network boundary. In the context of this document, ESInets may exist at the state, regional, or local agency level. The term "PSBN" is used to refer to any broadband network that is hosting Public Safety responder devices and applications. The interconnection issues covered in this document are the same regardless of the specific ESInet or PSBN being connected. The solutions for some issues, however, are highly implementation dependent. This document provides information and advice on those types of issues.

Members of the Working Group are to download the document and submit comments by going here and then select "Add a Comment" from the "Edit" icon.

All others are to download the document and submit comments by going here and then select "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another."

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one (1) comment and list the page and line number for each. For example:

• Page 22, Line 761: correct muse to most
• Page 51, Line 905: correct Maine to main
• If the correction is within a table, provide the table name and page number of error and specific details of change

All comments are due by June 6, 2021. You may contact the NENA Committee Resource Manager with any questions or concerns.

The number of ENPs continues to increase – clearly indicating the value of becoming an ENP in today’s 9-1-1 environment.  Join those who have become 9-1-1 leaders in their PSAPs, and at chapter, state, and national levels. 

Now is the time to sign up for the July testing window.  You have a choice of going to one of many nearby testing centers, all conforming to COVID precautions, or testing remotely. The Summer 2021 testing window is July 10-24, with June 11 being the last day to submit an application. The next examination period will be in October, with applications due by September 3.  

Click here to learn more. 

FCC Acting Chairwoman Jessica Rosenworcel recently announced the appointment of  NENA's PSAP Operations Director, April Heinze, ENP, as one of 17 members to the Commission’s newly created 911 Strike Force, which will meet for the first time on June 3, 2021. Acting Chairwoman Rosenworcel announced the creation of the Strike Force on February 17, 2021, and charged the group with studying the problem of 9-1-1 fee diversion—that is, the practice by some states and jurisdictions of using the 9-1-1 fees consumers pay on their phone bills for non-9-1-1 purposes—and reporting to Congress on how the Federal government can end this practice. 

Formally known as the "Ending 9-1-1 Fee Diversion Now Strike Force," the 911 Strike Force was established pursuant to the Don’t Break Up the T-Band Act of 2020. The first public meeting will be held on June 3, 2021, and the 911 Strike Force must publish its findings by September 23, 2021. Also pursuant to the legislation, the Commission proposed new rules in February to address 9-1-1 fee diversion.

Additional information about the 911 Strike Force is available here. 

NENA's Wellness Committee is asking for content submissions – either original or publishable/linkable with permission – for inclusion in the Continuum Wellness Resources Portal on the following topics:

• Alcohol and/or substance abuse
• Stress 
• Mental health
• Men’s health
• PTSD 
• Healthy summer activities
• Leadership
• Inclusion
• Emotional wellness

Operations Supervisor | Winchester Emergency Communications | Winchester, VA
Telecommunicator | NORCOMM 9-1-1 | Franklin Park, IL
Communications Center Assistant Manager | City of Twin Falls | Twin Falls, ID
Communications Equipment Technician | Routt County Communications | Steamboat Springs, CO

See these jobs, and many more, here!