NENA's Gold Line Scholarships provide training opportunities for our nation's first first responders, 9-1-1 dispatchers. Working in 9-1-1 is difficult and getting harder every day, that's what makes your support of these scholarships so important.

Contributing to the Gold Line Fund helps empower 9-1-1 professionals to do their very best. They'll receive industry-leading training that enables them to adapt and overcome every challenge. Whether it's understanding how to use new technology, coping with the significant physical and mental stress associated with the job, or learning how to create and lead strong teams, the training scholarship recipients receive ensures their ability to perform at their peak.

Start 2021 off by saying #ThankYou911 and supporting NENA's Gold Line Scholarship Fund; just click here or text NENA to 71777 to donate today!

Watch a special video message from a few of our scholarship winners describing the importance of supporting the Gold Line Fund!

If you're ready to take the next step in your career and have satisfied the eligibility requirements, start planning now to earn your ENP certification in 2021! Get a leg up in your preparation by ordering the just-released new version of the ENP Reference Manual (v6.0) and by participating in one of our study groups. The first group of the year, led by Mission Critical Partners, starts on January 25. Learn more here.

It’s time to renew your NENA membership! You can do it in just a few quick steps: 

1. Simply log in to the NENA website. 
2. Go to your Manage Profile page. 
3. Click on Membership under the "Account History" header to view your renewal options. 
4. Pay online by check or credit card.
5. Print out a receipt for your records.

And don’t forget, group memberships are a great way to share all that NENA has to offer with everyone in your organization! And if you're retired (and have been a NENA member for at least 12 years), you can apply for our "Retired" member category. Click here for details.

As NENA continues to closely monitor the coronavirus (COVID-19) outbreak, we have developed a list of resources for members, chapters, and the greater 9-1-1 community.

NENA's COVID-19 resource page contains items including PSAP-guidance documents, EMD protocols, on-demand webinars, CoOPs and planning checklists, event-planner assistance, public education graphics, health and hygiene best practices, and many more resources to support you and your work during this ever-evolving situation. This page is updated with new information as it becomes available. 

Do you have or know of other resources that should be posted? If so, you can contact NENA Communications Director Chris Nussman.

Integrating Peer Support in the PSAP: Benefits & Challenges
Wellness & Peer Support programs utilize professionals with relatable experience to provide public safety personnel with support, guidance, resources, and action plans. Join us on Thursday, January 14th at 10am PT/ 1pm ET to learn more about the benefits and challenges of successfully developing and tailoring programs that provide critical support to public safety professionals, based on the specific needs and priorities of the agency and personnel. Webinar attendees will learn how to:

• Set the foundation: survey the state of the agency and start a small wellness program
• Develop internal agency values, find partners and leadership supporters
• Showcase the benefits to individuals and the agency as a whole
• Be prepared for the probable challenges and change management requirements

 

With an emphasis on person-centered, strength-based, and trauma-informed support, Zetron aims to help agencies create a positive strategy to empower public safety professionals to better manage the emotional and psychological rigors of their challenging but hugely important roles. 

Click here to register! 

Did you know that NENA Members can access a library of our on-demand webinars for free? These hour-long webinars cover the hottest issues in 9-1-1, help you stay in front of the industry’s latest developments, and provide practical takeaways that everyone in the center can use.

Click here to view available webinars. Contact Amanda Tegtmeyer with the NENA Education Team with any questions or comments.

Having adjudicated all comments, the NENA Standard for the Implementation of the Wireless Emergency Service Protocol E2 document is now considered "stable." Per NENA IPR & Antitrust Policy, Section 4.5.1 "Stable Form Notice" is being issued and can be viewed here.

Communications Supervisor | City of Redondo Beach | Redondo Beach, CA
911 Emergency Communicator | Harrisonburg-Rockingham ECC | Harrisonburg, VA
Quality Assurance/Training Coordinator | City of Burleson | Burleson, TX
Public Safety Dispatcher | City of Aventura | Aventura, FL 

See these jobs, and many more, here!